About this role
<p style="margin:0.0cm;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif"><strong><span style="font-size:11.0pt;line-height:115%;font-family:Calibri, sans-serif;color:#b02a87">O que buscamos:</span></strong></p> <p style="text-align:left;margin:0.0cm;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:11.0pt;line-height:115%;font-family:Calibri, sans-serif;color:black">Pessoa profissional para atuar como referência técnica em operações de ambientes cloud, liderando a evolução de práticas operacionais em um modelo 24x7. A atuação envolve liderança técnica de equipe, gestão de incidentes críticos, implementação de melhorias contínuas e uso de automação e inteligência artificial para aumento de eficiência e confiabilidade das operações.</span></p> <p style="text-align:left;margin:0.0cm;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif"> </p> <p style="margin:0.0cm;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif"><strong><span style="font-size:11.0pt;line-height:115%;font-family:Calibri, sans-serif;color:#b02a87">Responsabilidades:</span></strong></p> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.4px;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif;text-indent:0.4px"><span style="font-size:11.0pt;line-height:115%;font-family:Calibri, sans-serif;color:black">Atuar como liderança técnica do time de operação 24x7 (N1 e N2), sendo referência para direcionamento e suporte técnico;</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.4px;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif;text-indent:0.4px"><span style="font-size:11.0pt;line-height:115%;font-family:Calibri, sans-serif;color:black">Atuar como ponto focal técnico junto ao cliente, recebendo prioridades e direcionando demandas ao time;</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.4px;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif;text-indent:0.4px"><span style="font-size:11.0pt;line-height:115%;font-family:Calibri, sans-serif;color:black">Conduzir a triagem de incidentes críticos, problemas e requisições, garantindo aderência aos SLAs;</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.4px;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif;text-indent:0.4px"><span style="font-size:11.0pt;line-height:115%;font-family:Calibri, sans-serif;color:black">Coordenar a execução de mudanças (GMUDs), patching, hardening e atividades planejadas em ambientes AWS e Azure;</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.4px;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif;text-indent:0.4px"><span style="font-size:11.0pt;line-height:115%;font-family:Calibri, sans-serif;color:black">Colaborar com a elaboração de relatórios, dashboards e indicadores operacionais;</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.4px;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif;text-indent:0.4px"><span style="font-size:11.0pt;line-height:115%;font-family:Calibri, sans-serif;color:black">Garantir a documentação contínua de runbooks, procedimentos operacionais, post-mortems e base de conhecimento;</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.4px;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif;text-indent:0.4px"><span style="font-size:11.0pt;line-height:115%;font-family:Calibri, sans-serif;color:black">Liderar a evolução do modelo operacional com foco em práticas AI-Native;</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.4px;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif;text-indent:0.4px"><span style="font-size:11.0pt;line-height:115%;font-family:Calibri, sans-serif;color:black">Promover o uso de inteligência artificial pelos times N1 e N2 para diagnóstico, geração de runbooks e análise de mudanças;</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.4px;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif;text-indent:0.4px"><span style="font-size:11.0pt;line-height:115%;font-family:Calibri, sans-serif;color:black">Coordenar e executar iniciativas de melhoria contínua, automação de processos e redução de incidentes recorrentes;</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.4px;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif;text-indent:0.4px"><span style="font-size:11.0pt;line-height:115%;font-family:Calibri, sans-serif;color:black">Avaliar tecnicamente a equipe, identificar gaps de conhecimento e propor planos de desenvolvimento;</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.4px;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif;text-indent:0.4px"><span style="font-size:11.0pt;line-height:115%;font-family:Calibri, sans-serif;color:black">Apoiar o Delivery Manager em decisões técnicas e na gestão de mudanças (Change Requests).</span></li> </ul> <p style="margin:0.0cm;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif"><strong><span style="font-size:11.0pt;line-height:115%;font-family:Calibri, sans-serif;color:#b02a87"> </span></strong></p> <p style="margin:0.0cm;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif"><strong><span style="font-size:11.0pt;line-height:115%;font-family:Calibri, sans-serif;color:#b02a87">Requisitos Obrigatórios:</span></strong></p> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.4px;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif;text-indent:0.4px"><span style="font-size:11.0pt;line-height:115%;font-family:Calibri, sans-serif;color:black">Experiência sólida em operações de Cloud, NOC, SRE ou AMS, com breve atuação em posição de liderança técnica;</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.4px;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif;text-indent:0.4px"><span style="font-size:11.0pt;line-height:115%;font-family:Calibri, sans-serif;color:black">Experiência sólida em AWS (EC2, VPC, IAM, S3, RDS, EKS, CloudWatch, Systems Manager, Organizations, Landing Zone) e/ou Azure (VM, VNet, Entra ID, Storage, AKS, Monitor, Policy);</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.4px;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif;text-indent:0.4px"><span style="font-size:11.0pt;line-height:115%;font-family:Calibri, sans-serif;color:black">Experiência em troubleshooting avançado de infraestrutura cloud, redes, segurança e workloads críticos;</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.4px;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif;text-indent:0.4px"><span style="font-size:11.0pt;line-height:115%;font-family:Calibri, sans-serif;color:black">Vivência em gestão de incidentes, problemas e mudanças seguindo práticas ITIL v4;</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.4px;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif;text-indent:0.4px"><span style="font-size:11.0pt;line-height:115%;font-family:Calibri, sans-serif;color:black">Experiência com ferramentas de infraestrutura como código (Terraform, CloudFormation, ARM, Bicep ou Ansible);</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.4px;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif;text-indent:0.4px"><span style="font-size:11.0pt;line-height:115%;font-family:Calibri, sans-serif;color:black">Conhecimento em plataformas de Observabilidade como Dynatrace, DataDog, Grafana, Prometheus ou Zabbix;</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.4px;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif;text-indent:0.4px"><span style="font-size:11.0pt;line-height:115%;font-family:Calibri, sans-serif;color:black">Experiência com ferramentas de ITSM como ServiceNow, Jira Service Management ou similares;</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.4px;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif;text-indent:0.4px"><span style="font-size:11.0pt;line-height:115%;font-family:Calibri, sans-serif;color:black">Excelentes habilidades de comunicação técnica e executiva, escrita e verbal;</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.4px;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif;text-indent:0.4px"><span style="font-size:11.0pt;line-height:115%;font-family:Calibri, sans-serif;color:black">Formação Superior completa em Tecnologia, Computação, Engenharia ou áreas correlatas;</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.4px;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif;text-indent:0.4px"><span style="font-size:11.0pt;line-height:115%;font-family:Calibri, sans-serif;color:black">Inglês Intermediário a Avançado;</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.4px;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif;text-indent:0.4px"><span style="font-size:11.0pt;line-height:115%;font-family:Calibri, sans-serif;color:black">Disponibilidade para atuar como ponto de escalação fora do horário comercial em situações críticas;</span></li> </ul> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.4px;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif;text-indent:0.4px"><strong><span style="font-size:11.0pt;line-height:115%;font-family:Calibri, sans-serif;color:black">Atuação 100% presencial em São Paulo. </span></strong></li> </ul> <p style="margin:0.0cm;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif"> </p> <p style="margin:0.0cm;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif"><strong><span style="font-size:11.0pt;line-height:115%;font-family:Calibri, sans-serif;color:#b02a87">Requisitos Diferenciais:</span></strong></p> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="list-style:none;margin:0.0cm 0.0cm 0.0cm 1.2px;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif;text-indent:0.4px"> <ul style="list-style-type:circle;margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 1.2px;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif;text-indent:0.4px"><span style="font-size:11.0pt;line-height:115%;font-family:Calibri, sans-serif;color:black">Certificações AWS (Solutions Architect Associate/Professional, SysOps Administrator, DevOps Engineer);</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 1.2px;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif;text-indent:0.4px"><span style="font-size:11.0pt;line-height:115%;font-family:Calibri, sans-serif;color:black">Certificações Azure (AZ-104, AZ-305, AZ-400);</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 1.2px;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif;text-indent:0.4px"><span style="font-size:11.0pt;line-height:115%;font-family:Calibri, sans-serif;color:black">Certificações Kubernetes (CKA, CKS) ou Red Hat (RHCSA, RHCE, EX280);</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 1.2px;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif;text-indent:0.4px"><span style="font-size:11.0pt;line-height:115%;font-family:Calibri, sans-serif;color:black">Certificações ITIL v4, SRE Foundation ou DevOps Foundation;</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 1.2px;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif;text-indent:0.4px"><span style="font-size:11.0pt;line-height:115%;font-family:Calibri, sans-serif;color:black">Experiência com orquestração de containers (Kubernetes, OpenShift, EKS, AKS);</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 1.2px;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif;text-indent:0.4px"><span style="font-size:11.0pt;line-height:115%;font-family:Calibri, sans-serif;color:black">Vivência em ambientes regulados (BACEN, LGPD, PCI-DSS) do setor financeiro;</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 1.2px;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif;text-indent:0.4px"><span style="font-size:11.0pt;line-height:115%;font-family:Calibri, sans-serif;color:black">Conhecimento em FinOps, otimização de custos e gestão financeira de cloud;</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 1.2px;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif;text-indent:0.4px"><span style="font-size:11.0pt;line-height:115%;font-family:Calibri, sans-serif;color:black">Familiaridade com ferramentas de IA aplicadas a operações (AIOps, Copilot ou similares);</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 1.2px;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif;text-indent:0.4px"><span style="font-size:11.0pt;line-height:115%;font-family:Calibri, sans-serif;color:black">Experiência com automação orientada a eventos (Ansible Automation Platform, Rundeck);</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 1.2px;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif;text-indent:0.4px"><span style="font-size:11.0pt;line-height:115%;font-family:Calibri, sans-serif;color:black">Vivência com práticas SRE (SLI, SLO, SLA, error budget, redução de toil);</span></li> </ul> </li> </ul> <p style="margin:0.0cm;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif"> </p> <p style="margin:0.0cm;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif"><strong><span style="font-size:11.0pt;line-height:115%;font-family:Calibri, sans-serif;color:#b02a87">Descrição comportamental:</span></strong></p> <p style="margin:0.0cm;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif"><strong><span style="font-size:11.0pt;line-height:115%;font-family:Calibri, sans-serif;color:#b02a87">Procuramos uma pessoa que:</span></strong></p> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="color:black;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:11.0pt;line-height:115%;font-family:Calibri, sans-serif">Goste de trabalhar em equipe e seja colaborativa em suas atribuições;</span></li> <li style="color:black;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:11.0pt;line-height:115%;font-family:Calibri, sans-serif">Tenha coragem para se desafiar e ir além, abraçando novas oportunidades de crescimento;</span></li> <li style="color:black;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:11.0pt;line-height:115%;font-family:Calibri, sans-serif">Transforme ideias em soluções criativas e busque qualidade em toda sua rotina;</span></li> <li style="color:black;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:11.0pt;line-height:115%;font-family:Calibri, sans-serif">Tenha habilidades de resolução de problemas;</span></li> <li style="color:black;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:11.0pt;line-height:115%;font-family:Calibri, sans-serif">Possua habilidade e se sinta confortável para trabalhar de forma independente e gerenciar o próprio tempo;</span></li> <li style="color:black;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:11.0pt;line-height:115%;font-family:Calibri, sans-serif">Tenha interesse em lidar com situações adversas e inovadoras no âmbito tecnológico.</span></li> </ul> <p style="margin:0.0cm;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif"> </p> <p style="margin:0.0cm;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif"><strong><span style="font-size:11.0pt;line-height:115%;font-family:Calibri, sans-serif;color:black">Big enough to deliver – small enough to care.</span></strong></p> <p style="margin:0.0cm;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif"><strong><span style="font-size:11.0pt;line-height:115%;font-family:Calibri, sans-serif;color:black">#VempraGFT</span></strong></p> <p style="margin:0.0cm;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif"><strong><span style="font-size:11.0pt;line-height:115%;font-family:Calibri, sans-serif;color:black">#VamosVoarJuntos</span></strong></p> <p style="margin:0.0cm;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif"><strong><span style="font-size:11.0pt;line-height:115%;font-family:Calibri, sans-serif;color:black">#ProudToBeGFT</span></strong></p> <p style="margin:0.0cm;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif"> </p>