<img id="photoDetail" src="https://www.discovery.co.za/gallery/template-resources/banners/general/smartpeople-recruit.jpg" style="width:1250.0px;height:301.0px"> <img alt="Unsupported image type."> Discovery – Corporate & Employee Benefits Client Support Consultant (Temp) About Discovery Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society. About Discovery Corporate & Employee Benefits Discovery Corporate & Employee Benefits is the first and only employee benefits provider to be shaping employee behaviour, creating healthier and wealthier workforces. It is an exciting business to be in as we reimagine the way retirement savings and life insurance is brought to companies and employees. Key Purpose The primary function of this role is to deliver the Discovery standard of professional, effective and efficient customer service in a contact centre environment. The role requires that the quality of service exceeds customer expectations and establishes constructive relationships with the client base whilst dealing with complex queries and providing accurate product information in line with standards and protocols. Areas of responsibility may include but not limited to <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="line-height:normal;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71">Providing telephonic and email support in the Technical Support Centre</li> <li style="line-height:normal;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71">Responding to all queries, issues and problems raised internally and externally telephonically and via correspondence.</li> <li style="line-height:normal;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71">Comprehensively understand and investigate complaints relating to policy, protocol and benefits.</li> <li style="line-height:normal;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71">Tracking and identifying trends and revert with feedback to appropriate parties.</li> <li style="line-height:normal;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71">Keeping accurate and comprehensive stats on a daily, weekly and monthly basis.</li> <li style="line-height:normal;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71">Building and establishing relationships at all levels with external partners and internal departments to facilitate expeditious resolution of queries.</li> <li style="line-height:normal;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71">Keeping abreast of Discovery Employee Benefits schemes and in-house products, protocols and policies. Data analysis and reporting to various stakeholder</li> </ul> Personal Attributes <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="line-height:normal;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71">High Sense of urgency and understanding of efficient and effective client service</li> <li style="line-height:normal;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71">High EQ</li> <li style="line-height:normal;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71">Excellent communication skills, verbal and written</li> <li style="line-height:normal;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71">Action orientated</li> <li style="line-height:normal;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71">Career Ambition</li> <li style="line-height:normal;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71">Strong Interpersonal skills</li> <li style="line-height:normal;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71">Customer focus</li> <li style="line-height:normal;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71">Peer relationships</li> <li style="line-height:normal;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71">Takes initiative</li> <li style="line-height:normal;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71">Decision making</li> <li style="line-height:normal;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71">Ability to work independently and within a team environment</li> <li style="line-height:normal;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71">Problem solving</li> <li style="line-height:normal;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71">Judgement</li> </ul> Education and Experience <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;line-height:120%;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71">NQF level 6 equivalent qualification. </li> <li style="line-height:normal;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71">Knowledge of Employee Benefits (Retirement Schemes & Group Risk schemes), Discovery in-house products and protocols (advantageous)</li> <li style="line-height:normal;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71">1 year customer service experience in a Contact Centre environment</li> <li style="line-height:normal;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71">Track record of client query resolution</li> <li style="line-height:normal;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71">Excellent written and verbal communication skills in English</li> <li style="line-height:normal;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71">Intermediate computer literacy in Microsoft Office</li> <li style="line-height:normal;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71">Preference will be given to Employee Benefit experience</li> <li style="line-height:normal;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71">Must be able to work on a Saturday</li> </ul> Employment Equity The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.EMPLOYMENT EQUITY The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Client Support Consultant (Sandton - 1 Discovery Place, GP, ZA, 2196) @ Discovery

About this role

Ready to apply?