About this role
<p><img id="photoDetail" src="https://www.discovery.co.za/gallery/template-resources/banners/general/smartpeople-recruit.jpg" style="width:1250.0px;height:301.0px"></p> <p style="margin:0.0in 0.0in 10.75pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif;color:black"><span style="font-size:18.0pt;line-height:107%;color:#004b8d">Discovery – Connect </span></p> <p style="margin:0.0in 0.0in 0.9pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif;color:black"><span style="font-size:16.0pt;line-height:107%;color:#004b8d">Telesales Consultant </span></p> <p style="margin:0.0in 0.0in 0.2pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif;color:black"><span style="font-size:12.0pt;line-height:107%"> </span></p> <h1 style="margin:0.0in 0.0in 0.0in -0.25pt;text-indent:-0.5pt;line-height:107%;font-size:12.0pt;font-family:Calibri, sans-serif;color:#004b8d;font-weight:normal">About Discovery </h1> <p style="margin:0.0in;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif;color:black"><span style="font-size:12.0pt;line-height:107%;color:#004b8d"> </span></p> <p style="margin:0.0in 0.0in 0.2pt;text-align:justify;line-height:133%;font-size:11.0pt;font-family:Calibri, sans-serif;color:black"><span style="font-size:10.0pt;line-height:133%;color:#6d6e71">Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society. </span></p> <p style="margin:0.0in 0.0in 0.2pt;text-align:justify;line-height:133%;font-size:11.0pt;font-family:Calibri, sans-serif;color:black"><span style="font-size:10.0pt;line-height:133%;color:#6d6e71"> </span></p> <h1 style="margin:0.0in 0.0in 0.0in -0.25pt;text-indent:-0.5pt;line-height:107%;font-size:12.0pt;font-family:Calibri, sans-serif;color:#004b8d;font-weight:normal">Job Description</h1> <p style="margin:0.0in 0.0in 3.2pt -0.25pt;text-indent:-0.5pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif;color:black"><span style="font-size:10.0pt;line-height:107%;color:#6d6e71">Identifying sales opportunities.</span></p> <p style="margin:0.0in 0.0in 3.2pt -0.25pt;text-indent:-0.5pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif;color:black"><span style="font-size:10.0pt;line-height:107%;color:#6d6e71">Answering inbound calls timeously and making required outbound calls </span></p> <p style="margin:0.0in 0.0in 3.0pt -0.25pt;text-indent:-0.5pt;line-height:110%;font-size:11.0pt;font-family:Calibri, sans-serif;color:black"><span style="font-size:10.0pt;line-height:110%;color:#6d6e71">Co-ordination of own administration </span></p> <p style="margin:0.0in 0.0in 3.0pt -0.25pt;text-indent:-0.5pt;line-height:110%;font-size:11.0pt;font-family:Calibri, sans-serif;color:black"><span style="font-size:10.0pt;line-height:110%;color:#6d6e71">Identifying sales opportunities </span></p> <p style="margin:0.0in 0.0in 3.0pt -0.25pt;text-indent:-0.5pt;line-height:110%;font-size:11.0pt;font-family:Calibri, sans-serif;color:black"><span style="font-size:10.0pt;line-height:110%;color:#6d6e71">Maintaining accurate details and statistics of all queries </span></p> <p style="margin:0.0in 0.0in 5.05pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif;color:black"> </p> <h1 style="margin:0.0in 0.0in 0.0in -0.25pt;text-indent:-0.5pt;line-height:107%;font-size:12.0pt;font-family:Calibri, sans-serif;color:#004b8d;font-weight:normal">Key purpose</h1> <p style="margin:0.0in 0.0in 3.0pt -0.25pt;text-indent:-0.5pt;line-height:110%;font-size:11.0pt;font-family:Calibri, sans-serif;color:black"><span style="font-size:10.0pt;line-height:110%;color:#6d6e71">This position is based in the Discovery Connect Sales call centre, and reports to the sales team leader. </span></p> <p style="margin:0.0in 0.0in 5.15pt -0.25pt;text-indent:-0.5pt;line-height:110%;font-size:11.0pt;font-family:Calibri, sans-serif;color:black"><span style="font-size:10.0pt;line-height:110%;color:#6d6e71">The successful individual will be required to conduct Discovery Health telesales. </span></p> <p style="margin:0.0in 0.0in 0.45pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif;color:black"><span style="font-size:12.0pt;line-height:107%;color:#004b8d"> </span></p> <h1 style="margin:0.0in 0.0in 0.0in -0.25pt;text-indent:-0.5pt;line-height:107%;font-size:12.0pt;font-family:Calibri, sans-serif;color:#004b8d;font-weight:normal">Key Outputs</h1> <p style="margin:0.0in 0.0in 3.0pt -0.25pt;text-indent:-0.5pt;line-height:110%;font-size:11.0pt;font-family:Calibri, sans-serif;color:black"><span style="font-size:10.0pt;line-height:110%;color:#6d6e71">The successful individual will be required to perform on, but not limited to the following key outputs: </span></p> <p style="margin:0.0in 0.0in 3.0pt -0.25pt;text-indent:-0.5pt;line-height:110%;font-size:11.0pt;font-family:Calibri, sans-serif;color:black"><span style="font-size:10.0pt;line-height:107%;color:#6d6e71"><span style="font-size:10.0pt;line-height:107%;color:#6d6e71">•</span>Achieve Health Sales target </span></p> <p style="margin:0.0in 0.0in 3.2pt -0.25pt;text-indent:-0.5pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif;color:black"><span style="font-size:10.0pt;line-height:107%;color:#6d6e71">•Communication to members telephonically via fax and email </span></p> <p style="margin:0.0in 0.0in 3.2pt -0.25pt;text-indent:-0.5pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif;color:black"><span style="font-size:10.0pt;line-height:107%;color:#6d6e71">•Attending to general administration </span></p> <p style="margin:0.0in 0.0in 3.2pt -0.25pt;text-indent:-0.5pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif;color:black"><span style="font-size:10.0pt;line-height:107%;color:#6d6e71">•Conduct Financial Needs Analysis </span></p> <p style="margin:0.0in 0.0in 3.2pt -0.25pt;text-indent:-0.5pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif;color:black"><span style="font-size:10.0pt;line-height:107%;font-family:Calibri, sans-serif;color:#6d6e71"><span style="font-size:10.0pt;line-height:107%;color:#6d6e71">•</span>Achieve quality target</span></p> <p style="margin:0.0in 0.0in 0.55pt -0.25pt;text-indent:-0.5pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif;color:black"><span style="font-size:10.0pt;line-height:107%;color:#6d6e71">•Overcome objections</span></p> <p style="margin:0.0in 0.0in 0.55pt -0.25pt;text-indent:-0.5pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif;color:black"> </p> <h1 style="margin:0.0in 0.0in 6.45pt -0.25pt;text-indent:-0.5pt;line-height:107%;font-size:12.0pt;font-family:Calibri, sans-serif;color:#004b8d;font-weight:normal">Personal attributes and skills</h1> <p style="margin:0.0in 0.0in 3.0pt -0.25pt;text-indent:-0.5pt;line-height:110%;font-size:11.0pt;font-family:Calibri, sans-serif;color:black"><span style="font-size:10.0pt;line-height:110%;color:#6d6e71">The successful individual will be required to demonstrate the following competencies: </span></p> <p style="margin:0.0in 0.0in 3.2pt -0.25pt;text-indent:-0.5pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif;color:black"><span style="font-size:10.0pt;line-height:107%;color:#6d6e71">• Target Driven </span></p> <p style="margin:0.0in 0.0in 3.2pt -0.25pt;text-indent:-0.5pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif;color:black"><span style="font-size:10.0pt;line-height:107%;color:#6d6e71">•Team Player </span></p> <p style="margin:0.0in 0.0in 3.2pt -0.25pt;text-indent:-0.5pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif;color:black"><span style="font-size:10.0pt;line-height:107%;color:#6d6e71">•Goal orientated </span></p> <p style="margin:0.0in 0.0in 3.2pt -0.25pt;text-indent:-0.5pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif;color:black"><span style="font-size:10.0pt;line-height:107%;color:#6d6e71">•Self motivated </span></p> <p style="margin:0.0in 0.0in 3.2pt -0.25pt;text-indent:-0.5pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif;color:black"><span style="font-size:10.0pt;line-height:107%;color:#6d6e71">•Ability to perform under pressure </span></p> <p style="margin:0.0in 0.0in 3.2pt -0.25pt;text-indent:-0.5pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif;color:black"><span style="font-size:10.0pt;line-height:107%;color:#6d6e71">•Adapt to change </span></p> <p style="margin:0.0in 0.0in 3.2pt -0.25pt;text-indent:-0.5pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif;color:black"><span style="font-size:10.0pt;line-height:107%;color:#6d6e71">•Persuasiveness </span></p> <p style="margin:0.0in 0.0in 3.2pt -0.25pt;text-indent:-0.5pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif;color:black"><span style="font-size:10.0pt;line-height:107%;color:#6d6e71">•Resilience/Tenacity </span></p> <p style="margin:0.0in 0.0in 3.2pt -0.25pt;text-indent:-0.5pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif;color:black"><span style="font-size:10.0pt;line-height:107%;color:#6d6e71">•Sound Time Management </span></p> <p style="margin:0.0in 0.0in 3.2pt -0.25pt;text-indent:-0.5pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif;color:black"><span style="font-size:10.0pt;line-height:107%;color:#6d6e71">•Self managed </span></p> <p style="margin:0.0in 0.0in 3.2pt -0.25pt;text-indent:-0.5pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif;color:black"><span style="font-size:10.0pt;line-height:107%;color:#6d6e71">•Attention to detail </span></p> <p style="margin:0.0in 0.0in 3.2pt -0.25pt;text-indent:-0.5pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif;color:black"><span style="font-size:10.0pt;line-height:107%;color:#6d6e71">•Ability to learn quickly and apply knowledge </span></p> <p style="margin:0.0in 184.35pt 5.7pt -0.25pt;text-indent:-0.5pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif;color:black"><span style="font-size:10.0pt;line-height:107%;color:#6d6e71">•Speak fluently (accent neutral) English/Afrikaans </span></p> <p style="margin:0.0in 184.35pt 5.7pt -0.25pt;text-indent:-0.5pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif;color:black"> </p> <p style="margin:0.0in 184.35pt 5.7pt -0.25pt;text-indent:-0.5pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif;color:black"><span style="font-size:12.0pt;line-height:107%;color:#004b8d">Qualification & Experience </span></p> <p style="margin:0.0in 0.0in 3.2pt 0.0px;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif;color:black"><span style="font-size:10.0pt;line-height:107%;color:#6d6e71"><span style="font-size:10.0pt;line-height:135%;color:#6d6e71">• </span>Matric </span></p> <p style="margin:0.0in 0.0in 3.2pt 0.0px;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif;color:black"><span style="font-size:10.0pt;line-height:107%;color:#6d6e71"><span style="font-size:10.0pt;line-height:135%;color:#6d6e71">• </span>At least 1year sales experience, preferably in an outbound telesales environment </span></p> <p style="margin:0.0in 0.0in 3.2pt 0.0px;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif;color:black"><span style="font-size:10.0pt;line-height:107%;color:#6d6e71"><span style="font-size:10.0pt;line-height:135%;color:#6d6e71">• </span>Minimum 1 year health product knowledge, Discovery Health Knowledge is an advantage </span></p> <p style="margin:0.0in 56.3pt 0.0in -0.25pt;text-indent:-0.5pt;line-height:135%;font-size:11.0pt;font-family:Calibri, sans-serif;color:black"><span style="font-size:10.0pt;line-height:135%;color:#6d6e71">• PC literacy, email, word, excel </span></p> <p style="margin:0.0in 0.0in 3.2pt -0.25pt;text-indent:-0.5pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif;color:black"><span style="font-size:10.0pt;line-height:107%;color:#6d6e71">•Tertiary qualification an advantage </span></p> <p style="margin:0.0in 0.0in 3.0pt -0.25pt;text-indent:-0.5pt;line-height:110%;font-size:11.0pt;font-family:Calibri, sans-serif;color:black"><span style="font-size:10.0pt;line-height:110%;color:#6d6e71">•NQF5 and RE5 qualification </span></p><p>EMPLOYMENT EQUITY <br> <br> The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.</p>