About this role
<p>The Bel Group is a major player in the food industry through portions of dairy, fruit and plant-based products, and one of the world leaders in branded cheeses. Its portfolio of differentiated and internationally recognized brands includes The Laughing Cow®, Kiri®, Babybel®, Boursin® Nurishh®, Pom'Potes® and GoGo squeeZ®, as well as some 30 local brands. Together, these brands helped the Group generate sales of €3.74 billion in 2024.</p> <p>Do you want to join a company with strong brands that puts consumers and responsibility at the heart of the decision-making process? Then Bel is made for you!</p> <p>Are you bold, pragmatic, and determined? Do you want to contribute to the transformation of an international agri-food company? Them come join us and measure the impact of your talent and energy in realizing an ambitious and sustainable company project!<br> </p> <p style="text-align:center"><b>#IWorkForAllForGood</b></p> <p style="text-align:justify"> </p> <p style="text-align:justify;margin:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"> </p> <p style="text-align:justify;margin:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><strong><span style="font-family:Arial, sans-serif;color:#c00000">RESPONSIBILITIES – WHAT DOES SUCCESS LOOK LIKE?</span></strong></p> <p style="text-align:justify;margin:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><strong><span style="font-family:Arial, sans-serif;color:#c00000"> </span></strong></p> <ol style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="text-align:justify;line-height:115%;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif"><strong><span style="font-size:10.0pt;line-height:115%;font-family:Arial, sans-serif;color:black">End-to-End Supply Chain Operations Ownership</span></strong></li> </ol> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="line-height:15.0pt;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif">Drive and ensure seamless execution of Supply Chain operations from import to delivery</span></li> <li style="line-height:15.0pt;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif">Ensure operational continuity and high service level performance across ANZ markets</span></li> <li style="line-height:15.0pt;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif">Identify</span><span style="font-size:10.0pt;font-family:Arial, sans-serif"> risks and proactively implement solutions to maintain supply chain stability</span></li> </ul> <ol style="margin-bottom:0.0cm;margin-top:0.0px" start="2"> <li style="text-align:justify;line-height:115%;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif"><strong><span style="font-size:10.0pt;line-height:115%;font-family:Arial, sans-serif;color:black">Customer Service & Order-to-Cash (OTC) Management</span></strong></li> </ol> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="color:black;text-align:justify;line-height:115%;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:10.0pt;line-height:115%;font-family:Arial, sans-serif">Own and manage the end-to-end Order-to-Cash (OTC) process via SAP (order creation, modification, tracking, fulfillment) </span></li> <li style="color:black;text-align:justify;line-height:115%;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:10.0pt;line-height:115%;font-family:Arial, sans-serif">Ensure On-Time-In-Full (OTIF) delivery and high customer satisfaction</span></li> <li style="color:black;text-align:justify;line-height:115%;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:10.0pt;line-height:115%;font-family:Arial, sans-serif">Manage high-volume order processing and maintain accuracy in system execution</span></li> <li style="color:black;text-align:justify;line-height:115%;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:10.0pt;line-height:115%;font-family:Arial, sans-serif">Handle </span><span style="font-size:10.0pt;line-height:115%;font-family:Arial, sans-serif;color:windowtext">customer inquiries, claims, and complaints; identify root causes and implement corrective actions</span></li> </ul> <p style="margin:0.0cm 0.0cm 0.0cm 36.0pt;text-align:justify;line-height:115%;font-size:12.0pt;font-family:'Times New Roman', serif"><strong><span style="font-size:10.0pt;line-height:115%;font-family:Arial, sans-serif;color:black"> </span></strong></p> <ol style="margin-bottom:0.0cm;margin-top:0.0px" start="3"> <li style="text-align:justify;line-height:115%;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif"><strong><span style="font-size:10.0pt;line-height:115%;font-family:Arial, sans-serif;color:black">Import & Logistics Management</span></strong></li> </ol> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="color:black;text-align:justify;line-height:115%;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:10.0pt;line-height:115%;font-family:Arial, sans-serif">Manage import processes and coordinate with customs brokers to ensure compliance and timely clearance </span></li> <li style="color:black;text-align:justify;line-height:115%;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:10.0pt;line-height:115%;font-family:Arial, sans-serif">Ensure accuracy and integrity of all import documentation</span></li> <li style="color:black;text-align:justify;line-height:115%;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:10.0pt;line-height:115%;font-family:Arial, sans-serif">Own inbound logistics flow, including shipment tracking, lead time monitoring, and inventory risk mitigation</span></li> </ul> <p style="margin:0.0cm 0.0cm 0.0cm 36.0pt;text-align:justify;line-height:115%;font-size:12.0pt;font-family:'Times New Roman', serif"><strong><span style="font-size:10.0pt;line-height:115%;font-family:Arial, sans-serif;color:black"> </span></strong></p> <ol style="margin-bottom:0.0cm;margin-top:0.0px" start="4"> <li style="text-align:justify;line-height:115%;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif"><strong><span style="font-size:10.0pt;line-height:115%;font-family:Arial, sans-serif;color:black">Distribution & Outbound Logistics</span></strong></li> </ol> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="color:black;text-align:justify;line-height:115%;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:10.0pt;line-height:115%;font-family:Arial, sans-serif">Manage outbound logistics and ensure efficient distribution to customers and retailers </span></li> <li style="color:black;text-align:justify;line-height:115%;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:10.0pt;line-height:115%;font-family:Arial, sans-serif">partners to ensure OTIF delivery performance</span></li> <li style="text-align:justify;line-height:115%;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:10.0pt;line-height:115%;font-family:Arial, sans-serif;color:black">Optimize delivery planning and drive cost efficiency initiatives</span></li> </ul> <p style="margin:0.0cm 0.0cm 0.0cm 36.0pt;text-align:justify;line-height:115%;font-size:12.0pt;font-family:'Times New Roman', serif"><strong><span style="font-size:10.0pt;line-height:115%;font-family:Arial, sans-serif;font-weight:normal"> </span></strong></p> <ol style="margin-bottom:0.0cm;margin-top:0.0px" start="5"> <li style="line-height:15.0pt;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif"><strong><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black">Systems & Continuous Improvement</span></strong></li> </ol> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="color:black;text-align:justify;line-height:115%;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:10.0pt;line-height:115%;font-family:Arial, sans-serif">Act as key user for SAP Supply Chain modules, ensuring smooth system operation and supporting process improvements </span></li> <li style="color:black;text-align:justify;line-height:115%;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:10.0pt;line-height:115%;font-family:Arial, sans-serif">Identify system and process gaps; collaborate with IT and stakeholders to resolve issues</span></li> </ul> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="text-align:justify;line-height:15.0pt;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black">Monitor</span><span style="font-size:10.0pt;font-family:Arial, sans-serif"> and drive improvements in Supply Chain KPIs (service level, cost, inventory accuracy)</span></li> </ul> <p style="margin:0.0cm 0.0cm 0.0cm 36.0pt;text-align:justify;line-height:15.0pt;font-size:12.0pt;font-family:'Times New Roman', serif"> </p> <ol style="margin-bottom:0.0cm;margin-top:0.0px" start="6"> <li style="line-height:15.0pt;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif"><strong><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black">Stakeholder Management</span></strong></li> </ol> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="color:black;text-align:justify;line-height:115%;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:10.0pt;line-height:115%;font-family:Arial, sans-serif">Build and maintain strong relationships with internal teams (Sales, Marketing, Finance, Supply Planning) and external partners (customers, suppliers, 3PL) </span></li> <li style="color:black;text-align:justify;line-height:115%;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:10.0pt;line-height:115%;font-family:Arial, sans-serif">Ensure proactive and clear communication across stakeholders</span></li> <li style="color:#c00000;text-align:justify;line-height:115%;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:10.0pt;line-height:115%;font-family:Arial, sans-serif;color:black">Align</span><span style="font-size:10.0pt;line-height:115%;font-family:Arial, sans-serif;color:windowtext"> stakeholders to ensure smooth execution and resolve operational issues effectively</span></li> </ul> <p style="text-align:justify;line-height:115%;margin:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><strong><span style="font-size:10.0pt;line-height:115%;font-family:Arial, sans-serif;color:black"> </span></strong></p> <p style="text-align:justify;line-height:115%;margin:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><strong><span style="font-family:Arial, sans-serif;color:#c00000">SKILLS & EXPERIENCE REQUIREMENTS</span></strong></p> <ol style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="text-align:justify;line-height:115%;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif"><strong><u><span style="font-size:10.0pt;line-height:115%;font-family:Arial, sans-serif;color:#c00000">Requirements</span></u></strong></li> </ol> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="line-height:15.0pt;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif">Bachelor’s degree in supply chain, Logistics, Business Administration or related field </span></li> <li style="line-height:15.0pt;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif"><strong><span style="font-size:10.0pt;font-family:Arial, sans-serif">3–4 years of experience</span></strong><span style="font-size:10.0pt;font-family:Arial, sans-serif"> in Customer Service, preferably in FMCG </span></li> <li style="line-height:15.0pt;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif">Proven experience in <strong>import/export operations and 3PL management</strong> </span></li> <li style="line-height:15.0pt;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif">Strong knowledge of end-to-end Supply Chain processes </span></li> <li style="line-height:15.0pt;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif">Experience with ERP systems (SAP preferred) </span></li> <li style="line-height:15.0pt;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif">Strong communication skills</span></li> </ul> <p style="margin:0.0cm 54.0pt 8.0pt 21.3pt;text-align:justify;line-height:115%;font-size:12.0pt;font-family:'Times New Roman', serif"> </p> <ol style="margin-bottom:0.0cm;margin-top:0.0px" start="2"> <li style="text-align:justify;line-height:115%;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif"><strong><u><span style="font-size:10.0pt;line-height:115%;font-family:Arial, sans-serif;color:#c00000">Skills</span></u></strong></li> </ol> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="line-height:15.0pt;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif">Strong ownership mindset and ability to work autonomously </span></li> <li style="line-height:15.0pt;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif">Excellent stakeholder management and communication skills </span></li> <li style="line-height:15.0pt;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif">Analytical mindset with strong problem-solving capability </span></li> <li style="line-height:15.0pt;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif">High attention to detail and ability to manage complexity </span></li> <li style="line-height:15.0pt;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif">Agile, proactive and results-driven</span></li> </ul><p> </p> <p>If you think that this job is for you, please click now on the button "Apply". 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