About this role
<p><img src="https://dmscdn.successfactors.com/27c0a91770d9ecac9ed08a9f63f401a6121aa728d77960676d754d492bcae147/static_content/8761288a654040abb2af/jobad1.png" alt="" width="748" height="128"> </p> <p> </p><p><span style="font-family:arial, helvetica, sans-serif">Ameristar Perimeter Security USA, an ASSA ABLOY branded company, is looking for a Project Manager - Service Operations. <span style="font-size:12.0pt">The Project Manager is responsible for coordinating service, sales, and operational activities to support customer projects from quotes through completion. This role works cross‑functionally with sales, engineering, purchasing, PDM, and field service teams to ensure accurate order processing, timely scheduling, customer satisfaction, and financial performance tracking for the Ameristar and B&B Service Group.</span></span></p> <p> </p> <p><strong><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">What you will be doing:</span></strong></p> <p> </p> <p><strong><span style="font-family:arial, helvetica, sans-serif">Project & Service Coordination</span></strong></p> <ul type="disc"> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Maintain and manage the site work schedule for internal service teams and external contractors</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Coordinate site visits, service calls, and project timelines to ensure on‑time completion</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Monitor and maintain the Barrier Support email and call log, ensuring all activity is accurately documented and responded to</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Respond to customer calls and emails requesting assistance with parts, service, and site visits</span></li> </ul> <p><strong><span style="font-family:arial, helvetica, sans-serif">Sales & Order Management</span></strong></p> <ul type="disc"> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Create and issue sales quotes and sales orders using E1, Microsoft Dynamics Business Central, and STAR</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Create and process warranty orders, ensuring accuracy and proper documentation</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Ensure orders are entered correctly, tracked through fulfillment, and communicated clearly to customers</span></li> </ul> <p><strong><span style="font-family:arial, helvetica, sans-serif">Cross‑Functional Collaboration</span></strong></p> <ul type="disc"> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Work with Product Data Management (PDM) and Purchasing teams to set up new part numbers</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Collaborate with Engineering to obtain technical information, drawings, specifications, and project support</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Act as a liaison between internal departments to resolve issues and maintain project momentum</span></li> </ul> <p><strong><span style="font-family:arial, helvetica, sans-serif">Financial & Reporting Responsibilities</span></strong></p> <ul type="disc"> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Track and monitor Profit and Loss (P&L) for the Ameristar and B&B Service Group</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Use Excel and Microsoft 365 tools to analyze job costs, margins, and service performance</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Provide basic financial reporting and support management decision‑making</span></li> </ul> <p><strong><span style="font-family:arial, helvetica, sans-serif">Systems & Tools</span></strong></p> <ul type="disc"> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Utilize the following systems to perform daily responsibilities:</span></li> <ul type="circle"> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">JD Edwards (E1)</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Microsoft Dynamics Business Central</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">STAR</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">SharePoint</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Microsoft 365</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Microsoft Excel</span></li> </ul> </ul> <p> </p> <p><span style="font-size:14.0pt"><strong><span style="font-family:arial, helvetica, sans-serif">The skills and experience you need:</span></strong></span></p> <p> </p> <p><strong><span style="font-family:arial, helvetica, sans-serif">Required Skills & Qualifications</span></strong></p> <ul type="disc"> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Strong organizational and multitasking skills with attention to detail</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Experience working with ERP systems, preferably E1 and Business Central</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Proficiency in Microsoft Excel and Microsoft 365 applications</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Strong communication skills for customer interaction and internal coordination</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Ability to manage schedules, priorities, and multiple projects simultaneously</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Understanding of service operations, order processing, and basic financial tracking</span></li> </ul> <p><span style="font-family:arial, helvetica, sans-serif"><strong>Preferred Qualifications</strong></span></p> <ul type="disc"> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Experience supporting field service or installation teams</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Familiarity with manufacturing or access control/barrier systems (preferred but not required)</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Prior experience tracking P&L or job costing</span></li> </ul> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif">This role is located in Tulsa, OK.</span></p> <p><span style="font-family:arial, helvetica, sans-serif"> </span></p> <p><span style="font-family:arial, helvetica, sans-serif">ASSA ABLOY is an Equal Opportunity Employer/Minorities/Females/Disabled/Veteran</span></p> <p> </p><p> </p> <p><strong>We are the ASSA ABLOY Group</strong><br>Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. </p> <p>As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.</p> <p>As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.</p>