About this role
<div>We’re looking for an <strong>IT Platform Service Manager</strong> to take ownership of our ERP platform services, acting as the main point of contact for external vendors and the guardian of platform stability across Sonova.</div> <div>You’ll start by managing Dynamics services, with a planned transition toward SAP S/4HANA, working closely with global stakeholders and external service providers. This is a hands‑on governance role with strong ownership of incidents, problems, processes, and vendor performance.</div> <div> </div> <div><strong>What you’ll do</strong></div> <div> </div> <ul style="list-style-type:disc"> <li>Own end‑to‑end service delivery, incidents, service improvements and <strong>Problem Backlog to eliminate systemic technical debt</strong></li> <li>Govern and challenge external L2/L3 vendors (SLAs, KPIs, costs, backlog) <strong>to deliver permanent technical fixes</strong></li> <li>Lead major incident coordination and root‑cause resolution</li> <li>Drive service transitions (new vendors, onboarding, handover)</li> <li>Ensure supportability, stable operations, and platform health – even during change</li> <li>Communicate clearly with business stakeholders and influence without authority</li> </ul> <div> </div> <div><strong>What you bring</strong></div> <div> </div> <ul style="list-style-type:disc"> <li>ERP implementation experience is a must (SAP S/4HANA strongly preferred)</li> <li>Several years of vendor governance / managed services leadership</li> <li>Strong ITIL / service management background</li> <li>Ability to govern and challenge external L2/L3 vendors (SLAs, KPIs, costs, backlog) to deliver permanent solutions </li> <li> <div>Confidence to lead and manage through ambiguity and organizational change</div> </li> <li>Fluent English</li> </ul> <div> <p> </p> <p><strong>More about what we offer</strong></p> <p> </p> <p>As one of the world’s leading hearing care providers headquartered in Switzerland, we’re committed to building an inclusive culture. We want to create an environment where you can balance a successful career with your commitments and interests outside of work, through our flexible hybrid working model.<br>We offer a wide range of training opportunities for both your professional and personal development, and there are exceptional growth opportunities with individual development plans.</p> <p> </p> <ul style="list-style-type:disc"> <li>Be part of a major IT<strong> </strong>transformation, right from the start</li> <li>Shape ways of working, service models, and vendor setups</li> <li>High autonomy, flexible working style, global exposure</li> <li>Extremely impactful role at the intersection of IT, vendors, and business</li> </ul> </div> <div> </div> <div>If you enjoy <strong>owning platform stability, leading through influence, and working in complex ERP landscapes</strong>, we’d love to hear from you.<span style="color:white"> #LI-NB1</span></div>