About this role
<p style="margin:0.0in;font-size:11.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:12.0pt">Connect World of Hearing, part of AudioNova</span></strong></p> <p style="margin:0.0in;font-size:11.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:12.0pt">Location: Irvine, CA</span></strong></p> <p style="margin:0.0in;font-size:11.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:12.0pt">670 Spectrum Center Dr. Suite 821 Irvine, CA 92618</span></strong></p> <p style="margin:0.0in;font-size:11.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0in;font-size:11.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:12.0pt">Current pay:</span></strong><span style="font-size:12.0pt"> $24.00-25.00 an hour</span></p> <p style="margin:0.0in;font-size:11.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:12.0pt">Hours</span></strong><span style="font-size:12.0pt">: Varies — 10:00 AM–7:00 PM or 12:00 PM–9:00 PM</span></p> <p style="margin:0.0in;font-size:11.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0in;font-size:11.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:12.0pt">What We Offer:</span></strong></p> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt">Medical, Dental, Vision Coverage</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt">401K with a Company Match </span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt">FREE hearing aids to all employees and discounts for qualified family members</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt">PTO and Holiday Time</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt">Legal Shield and Identity Theft Protection </span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt">1 Floating Holiday per year</span></li> </ul> <p style="margin:0.0in;line-height:normal;background-color:white;font-size:12.0pt;font-family:Aptos, sans-serif"><strong><span style="color:#2d2d2d"> </span></strong></p> <p style="margin:0.0in;line-height:normal;background-color:white;font-size:12.0pt;font-family:Aptos, sans-serif"><strong><span style="color:#2d2d2d">Job description</span></strong></p> <p style="margin:0.0in;line-height:normal;background-color:white;font-size:12.0pt;font-family:Aptos, sans-serif"><strong><span style="color:#2d2d2d"> </span></strong></p> <p style="margin:0.0in;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="color:#595959;background-color:white">A Hearing Car Advisor (HCA) is someone who is results focused and highly motivated in sales. HCA will work together with the Hearing Care Professional to educate prospective customers and patients learn about their hearing health and our hearing technology. This person should be comfortable providing support to customers in real-time, anticipating their needs, recognizing customer trends, and being able to identify sales readiness.</span></p> <p style="margin:0.0in;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0in;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif"><strong><span style="color:#595959;background-color:white">Industry/Product Knowledge Required:</span></strong></p> <ul style="margin-bottom:0.0in;margin-top:0.0px" type="disc"> <li style="color:#595959;line-height:normal;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="background-color:white">Hearing healthcare experience, preferred</span></li> <li style="color:#595959;line-height:normal;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="background-color:white">High-end retail sales - 2 years</span></li> <li style="color:#595959;line-height:normal;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="background-color:white">Proven ability to implement face to face presentations</span></li> </ul> <p style="margin:0.0in;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif"><strong><span style="color:#595959;background-color:white">Skills/Abilities:</span></strong></p> <ul style="margin-bottom:0.0in;margin-top:0.0px" type="disc"> <li style="color:#595959;line-height:normal;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="background-color:white">Professional verbal and written communication</span></li> <li style="color:#595959;line-height:normal;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="background-color:white">Persuasive negotiating skills to influence outcomes</span></li> <li style="color:#595959;line-height:normal;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="background-color:white">Excellent sales skills and service orientation</span></li> <li style="color:#595959;line-height:normal;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="background-color:white">Active listening, learning & engaging</span></li> <li style="color:#595959;line-height:normal;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="background-color:white">Complex problem solving, troubleshooting and critical thinking skills</span></li> <li style="color:#595959;line-height:normal;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="background-color:white">Strong relationship building and counseling skills</span></li> <li style="color:#595959;line-height:normal;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="background-color:white">Microsoft Office</span></li> <li style="color:#595959;line-height:normal;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="background-color:white">Electronic Health Record experience, preferred</span></li> </ul> <p style="margin:0.0in;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif"><strong><span style="color:#595959;background-color:white">Responsibilities & Duties</span></strong></p> <ul style="margin-bottom:0.0in;margin-top:0.0px" type="disc"> <li style="color:#595959;line-height:normal;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="background-color:white">Provides quick & friendly support to customers in-office.</span></li> <li style="color:#595959;line-height:normal;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="background-color:white">Capable of starting the cycle of sales process with customers in store.</span></li> <li style="color:#595959;line-height:normal;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="background-color:white">Greeting the customer</span></li> <li style="color:#595959;line-height:normal;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="background-color:white">Hearing Health Check (HHC)</span></li> <li style="color:#595959;line-height:normal;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="background-color:white">Generate leads through various activities such as community events, partner promotional days, and outbound calling to former and prospective patients</span></li> <li style="color:#595959;line-height:normal;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="background-color:white">Sales-focused with a customer service mentality.</span></li> <li style="color:#595959;line-height:normal;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="background-color:white">Use World of Hearing's proven sales process and patient experience model to build and support the foundation for the HCP to perform a comprehensive hearing test and formulate a customized hearing care solution for each patient’s needs.</span></li> <li style="color:#595959;line-height:normal;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="background-color:white">Able to perceive customers’ needs by listening for any lifestyle challenges and communication needs relating to their hearing loss to the HCP.</span></li> <li style="color:#595959;line-height:normal;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="background-color:white">Educate patients on differences in hearing care solutions:</span></li> <li style="color:#595959;line-height:normal;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="background-color:white">What is best for their type of hearing loss, lifestyle and financial situation.</span></li> <li style="color:#595959;line-height:normal;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="background-color:white">Provide expert patient counseling using our personalized success plans to ensure the most positive improvements in the patient’s quality of life.</span></li> <li style="color:#595959;line-height:normal;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="background-color:white">Knowledge and understanding of what product lines and technology World of Hearing offers customers.</span></li> <li style="color:#595959;line-height:normal;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="background-color:white">Proven passion for patient care and hearing conservation</span></li> <li style="color:#595959;line-height:normal;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="background-color:white">Proven resourcefulness, creativity, and organizational skills.</span></li> <li style="color:#595959;line-height:normal;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="background-color:white">Ability to schedule appointments and follow-up’s for customer fitting appointments.</span></li> </ul> <p style="margin:0.0in;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="color:#595959;background-color:white">We love to work with great people and strongly believe that a diverse team makes us better. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of race, color, creed/religion, sex, sexual orientation, marital status, age, mental or physical disability</span></p> <p style="margin:0.0in;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0in;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="color:#595959;background-color:white">We thank all applicants in advance; however only individuals selected for an interview will be contacted. All applications will be kept confidential. Sonova is an equal opportunity employer. Applicants who require reasonable accommodation to complete the application and/or interview process should notify the Director, Human Resources</span></p> <p style="margin:0.0in 0.0in 8.0pt;line-height:116%;font-size:12.0pt;font-family:Aptos, sans-serif"> </p>