About this role
<p>We’re excited to share an internal opportunity for an <strong>Operations Support Specialist</strong> to join the Neurosensory team, supporting our National Sales & Operations function.</p> <p>This role plays a key part in driving operational excellence, enhancing client care delivery, and supporting our frontline teams to deliver exceptional service across our clinics.</p> <h3><span style="font-size:12.0pt"><strong>About the Role</strong></span></h3> <p>As the Operations Support Specialist, you will oversee client care operations, ensuring consistency, compliance, and continuous improvement across the business. You will partner closely with clinical and operational leaders to strengthen processes, support teams, and elevate the overall client experience.</p> <h3><span style="font-size:12.0pt"><strong>Key Responsibilities</strong></span></h3> <ul> <li>Lead and support Client Care teams through coaching, training, and mentoring</li> <li>Induction and post induction support</li> <li>Drive consistency in client care processes, policies, and procedures</li> <li>Support operational improvements across clinics, including financial processes and service delivery</li> <li>Partner with leaders on performance management, recruitment, and team development</li> <li>Ensure compliance with company standards, WHS, and regulatory requirements</li> <li>Coordinate and deliver training programs to support capability uplift across teams</li> </ul> <h3><span style="font-size:12.0pt"><strong>About You</strong></span></h3> <p>You are a proactive and collaborative leader who thrives in a fast-paced environment and is passionate about continuous improvement. You bring:</p> <ul> <li>Strong operational and administrative expertise</li> <li>Excellent communication and stakeholder management skills</li> <li>Experience coaching and developing others</li> <li>A solutions-focused mindset with the ability to influence and drive outcomes</li> <li>A genuine commitment to delivering an outstanding client experience</li> <li>Experience working within the hearing healthcare industry will be highly regarded</li> </ul> <h3><span style="font-size:12.0pt"><strong>Why Apply?</strong></span></h3> <p>This is a fantastic opportunity to step into a strategic and influential role, working closely with senior leaders and shaping how we deliver client care across the business.</p> <h3><span style="font-size:12.0pt"><strong>Why Work With Us?</strong></span></h3> <ul> <li style="line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;line-height:115%;font-family:Arial, sans-serif">Competitive remuneration package </span></li> <li style="margin-bottom:0.0cm;margin-top:0.0cm;margin-right:0.0cm;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;line-height:115%;font-family:Arial, sans-serif">Paid parental leave</span></li> <li style="margin-bottom:0.0cm;margin-top:0.0cm;margin-right:0.0cm;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;line-height:115%;font-family:Arial, sans-serif">Discounts on Sonova products for employees and family</span></li> <li style="margin-bottom:0.0cm;margin-top:0.0cm;margin-right:0.0cm;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;line-height:115%;font-family:Arial, sans-serif">Access to 500+ retailer discounts across Australia via our Employee Enrichment Hub </span></li> <li style="margin-bottom:0.0cm;margin-top:0.0cm;margin-right:0.0cm;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;line-height:115%;font-family:Arial, sans-serif">Online Wellbeing Centre & Employee Assistance Program (EAP)</span></li> <li style="margin-bottom:0.0cm;margin-top:0.0cm;margin-right:0.0cm;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;line-height:115%;font-family:Arial, sans-serif">Ongoing training and support to help you grow and excel in your career</span></li> <li style="margin-bottom:0.0cm;margin-top:0.0cm;margin-right:0.0cm;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;line-height:115%;font-family:Arial, sans-serif">Access to the LinkedIn Learning Platform</span></li> <li style="margin-bottom:0.0cm;margin-top:0.0cm;margin-right:0.0cm;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;line-height:115%;font-family:Arial, sans-serif">A values driven and people-centered culture</span></li> <li style="margin-bottom:0.0cm;margin-top:0.0cm;margin-right:0.0cm;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;line-height:115%;font-family:Arial, sans-serif">Being a part of a dynamic and supportive team with a company that is at the forefront of innovation in the hearing industry</span></li> <li style="margin-bottom:0.0cm;margin-top:0.0cm;margin-right:0.0cm;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;line-height:115%;font-family:Arial, sans-serif">A genuinely rewarding role with purpose and meaning</span></li> </ul> <p style="margin-bottom:0.0cm;margin-top:0.0cm;margin-right:0.0cm;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin-bottom:0.0cm;margin-top:0.0cm;margin-right:0.0cm;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;line-height:115%;font-family:Arial, sans-serif;color:white">#LI-APL #OperationsSupport #ClinicOperations</span></p>