About this role
<p style="margin:0.0cm 0.0cm 8.0pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;line-height:107%;font-family:Verdana, sans-serif">If you enjoy working directly with customers, supporting clinical care, and being part of a service that genuinely changes lives- this Hearing Wellness Advisor role offers a rewarding entry point into a long-term audiology career.</span></p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;line-height:107%;font-family:Verdana, sans-serif">You’ll play a key role in supporting customers throughout their hearing journey, while building the experience, skills, and qualifications needed to progress into clinical audiology- backed by the scale, stability, and investment of Boots Hearingcare.</span></p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;line-height:107%;font-family:Verdana, sans-serif">This is a hands-on, customer-facing role with real responsibility, structured development, and a clear future pathway.</span></p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <p style="margin:0.0cm;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:12.0pt;line-height:107%;font-family:Verdana, sans-serif;color:#002060">The clinic environment</span></strong></p> <p style="margin:0.0cm;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;line-height:107%;font-family:Verdana, sans-serif">You’ll work within a modern clinic, supporting both customers and Audiologists in delivering outstanding hearing care.</span></p> <p style="margin:0.0cm;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <p style="margin:0.0cm;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;line-height:107%;font-family:Verdana, sans-serif">The environment includes:</span></p> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="margin-bottom:0.0cm;margin-top:0.0cm;margin-right:0.0cm;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;line-height:107%;font-family:Verdana, sans-serif">Access to the latest hearing technology and hearing aid solutions</span></li> <li style="margin-bottom:0.0cm;margin-top:0.0cm;margin-right:0.0cm;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;line-height:107%;font-family:Verdana, sans-serif">Structured diaries and appointment-based services</span></li> <li style="margin-bottom:0.0cm;margin-top:0.0cm;margin-right:0.0cm;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;line-height:107%;font-family:Verdana, sans-serif">Strong clinical and operational support</span></li> <li style="margin-bottom:0.0cm;margin-top:0.0cm;margin-right:0.0cm;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;line-height:107%;font-family:Verdana, sans-serif">Clear processes and high standards of care</span></li> </ul> <p style="margin:0.0cm 0.0cm 0.0cm 36.0pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <p style="margin:0.0cm;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:12.0pt;line-height:107%;font-family:Verdana, sans-serif;color:#002060">The role</span></strong></p> <p style="margin:0.0cm;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;line-height:107%;font-family:Verdana, sans-serif">As a Hearing Wellness Advisor, you’ll:</span></p> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="margin-bottom:0.0cm;margin-top:0.0cm;margin-right:0.0cm;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;line-height:107%;font-family:Verdana, sans-serif">Be the first point of contact for customers, providing a warm and professional welcome</span></li> <li style="margin-bottom:0.0cm;margin-top:0.0cm;margin-right:0.0cm;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;line-height:107%;font-family:Verdana, sans-serif">Carry out hearing screenings and pre-clinic checks</span></li> <li style="margin-bottom:0.0cm;margin-top:0.0cm;margin-right:0.0cm;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;line-height:107%;font-family:Verdana, sans-serif">Support hearing aid maintenance, aftercare, and troubleshooting</span></li> <li style="margin-bottom:0.0cm;margin-top:0.0cm;margin-right:0.0cm;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;line-height:107%;font-family:Verdana, sans-serif">Assist Audiologists with clinic flow and customer preparation</span></li> <li style="margin-bottom:0.0cm;margin-top:0.0cm;margin-right:0.0cm;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;line-height:107%;font-family:Verdana, sans-serif">Confidently discuss hearing health, ear care products, and next steps with customers</span></li> <li style="margin-bottom:0.0cm;margin-top:0.0cm;margin-right:0.0cm;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;line-height:107%;font-family:Verdana, sans-serif">Manage administration, appointments, and customer records accurately</span></li> <li style="margin-bottom:0.0cm;margin-top:0.0cm;margin-right:0.0cm;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;line-height:107%;font-family:Verdana, sans-serif">Play an active role in delivering a high-quality, customer-centric service</span></li> </ul> <p style="margin:0.0cm 0.0cm 0.0cm 36.0pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;line-height:107%;font-family:Verdana, sans-serif">You’ll be trusted with responsibility and supported to grow your capability over time.</span></p> <p style="margin:0.0cm;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:12.0pt;line-height:107%;font-family:Verdana, sans-serif;color:#002060">Training & career progression</span></strong></p> <p style="margin:0.0cm;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;line-height:107%;font-family:Verdana, sans-serif;color:black">From day one, you’ll receive structured training to build confidence and clinical understanding, including sessions at our Boots Hearingcare Academy in Llandudno. Training is delivered over several months, with all accommodation and expenses covered, and is supported by hands-on experience in store.</span></p> <p style="margin:0.0cm;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <p style="margin:0.0cm;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:12.0pt;line-height:107%;font-family:Verdana, sans-serif;color:#002060">Career pathway</span></strong></p> <p style="margin:0.0cm;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;line-height:107%;font-family:Verdana, sans-serif;color:black">This role offers a clear progression route: Hearing Wellness Advisor </span><span style="font-size:12.0pt;line-height:107%;font-family:Arial, sans-serif;color:black">→</span><span style="font-size:12.0pt;line-height:107%;font-family:Verdana, sans-serif;color:black"> QHAD </span><span style="font-size:12.0pt;line-height:107%;font-family:Arial, sans-serif;color:black">→</span><span style="font-size:12.0pt;line-height:107%;font-family:Verdana, sans-serif;color:black"> Audiologist</span></p> <p style="margin:0.0cm;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <p style="margin:0.0cm;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;line-height:107%;font-family:Verdana, sans-serif;color:black">With strong performance, you can progress onto our fully funded Qualification in Hearing Aid Dispensing (QHAD) programme, leading to a qualified Hearing Aid Audiologist role.</span></p> <p style="margin:0.0cm;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:12.0pt;line-height:107%;font-family:Verdana, sans-serif;color:black"> </span></strong></p> <p style="margin:0.0cm;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:12.0pt;line-height:107%;font-family:Verdana, sans-serif;color:#002060">Entry requirements:</span></strong></p> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="color:black;margin-bottom:0.0cm;margin-top:0.0cm;margin-right:0.0cm;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;line-height:107%;font-family:Verdana, sans-serif">GCSEs (or equivalent) Grade C / 5 or above in Maths, English, and Science</span></li> <li style="color:black;margin-bottom:0.0cm;margin-top:0.0cm;margin-right:0.0cm;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;line-height:107%;font-family:Verdana, sans-serif">Strong performance and customer focus</span></li> <li style="color:black;margin-bottom:0.0cm;margin-top:0.0cm;margin-right:0.0cm;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;line-height:107%;font-family:Verdana, sans-serif">Ability to balance academic study with clinical practice</span></li> </ul> <p style="margin:0.0cm;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <p style="margin:0.0cm;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:12.0pt;line-height:107%;font-family:Verdana, sans-serif;color:#002060">What’s in it for you</span></strong></p> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="margin-bottom:0.0cm;margin-top:0.0cm;margin-right:0.0cm;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;line-height:107%;font-family:Verdana, sans-serif">Salary: €27,752 per annum</span></li> <li style="margin-bottom:0.0cm;margin-top:0.0cm;margin-right:0.0cm;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;line-height:107%;font-family:Verdana, sans-serif">Monthly bonus scheme</span></li> <li style="margin-bottom:0.0cm;margin-top:0.0cm;margin-right:0.0cm;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;line-height:107%;font-family:Verdana, sans-serif">Boots Discount Card</span></li> <li style="margin-bottom:0.0cm;margin-top:0.0cm;margin-right:0.0cm;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;line-height:107%;font-family:Verdana, sans-serif">Free hearing aids (if required as an employee)</span></li> <li style="margin-bottom:0.0cm;margin-top:0.0cm;margin-right:0.0cm;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;line-height:107%;font-family:Verdana, sans-serif">Free flu vaccination (discounted for family members)</span></li> <li style="margin-bottom:0.0cm;margin-top:0.0cm;margin-right:0.0cm;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;line-height:107%;font-family:Verdana, sans-serif">Pension scheme (including salary sacrifice)</span></li> <li style="margin-bottom:0.0cm;margin-top:0.0cm;margin-right:0.0cm;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;line-height:107%;font-family:Verdana, sans-serif">Life assurance</span></li> <li style="margin-bottom:0.0cm;margin-top:0.0cm;margin-right:0.0cm;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;line-height:107%;font-family:Verdana, sans-serif">Flexible Benefits Box – tailor your package</span></li> <li style="margin-bottom:0.0cm;margin-top:0.0cm;margin-right:0.0cm;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;line-height:107%;font-family:Verdana, sans-serif">Telus wellbeing support – confidential support inside and outside work</span></li> <li style="margin-bottom:0.0cm;margin-top:0.0cm;margin-right:0.0cm;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;line-height:107%;font-family:Verdana, sans-serif">25 days annual leave, increasing to 30 with service, plus bank holidays</span></li> <li style="margin-bottom:0.0cm;margin-top:0.0cm;margin-right:0.0cm;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;line-height:107%;font-family:Verdana, sans-serif">Long service awards recognising your contribution</span></li> </ul> <p style="margin:0.0cm 0.0cm 0.0cm 36.0pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <p style="margin:0.0cm;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:12.0pt;line-height:107%;font-family:Verdana, sans-serif;color:#002060">What we’re looking for</span></strong></p> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="margin-bottom:0.0cm;margin-top:0.0cm;margin-right:0.0cm;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;line-height:107%;font-family:Verdana, sans-serif">A strong customer-service background (healthcare or retail ideal)</span></li> <li style="margin-bottom:0.0cm;margin-top:0.0cm;margin-right:0.0cm;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;line-height:107%;font-family:Verdana, sans-serif">Confidence working with customers in a consultative environment</span></li> <li style="margin-bottom:0.0cm;margin-top:0.0cm;margin-right:0.0cm;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;line-height:107%;font-family:Verdana, sans-serif">Excellent communication and organisational skills</span></li> <li style="margin-bottom:0.0cm;margin-top:0.0cm;margin-right:0.0cm;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;line-height:107%;font-family:Verdana, sans-serif">Strong attention to detail and administration skills</span></li> <li style="margin-bottom:0.0cm;margin-top:0.0cm;margin-right:0.0cm;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;line-height:107%;font-family:Verdana, sans-serif">A genuine interest in hearing health and progression into audiology</span></li> <li style="margin-bottom:0.0cm;margin-top:0.0cm;margin-right:0.0cm;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;line-height:107%;font-family:Verdana, sans-serif">GCSEs (or equivalent) in Maths, English, and Science to support future QHAD entry</span></li> </ul> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><em><span style="font-size:12.0pt;line-height:107%;font-family:Verdana, sans-serif;color:#002060"> </span></em></p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><em><span style="font-size:12.0pt;line-height:107%;font-family:Verdana, sans-serif;color:#002060">We care. We drive innovation. We strive for excellence. We build the best team.</span></em></p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;line-height:107%;font-family:Verdana, sans-serif">#BootsHearingcare<span style="color:white">#BootsHearingcare</span></span></p>