About this role
<p> </p> <p>At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future? </p> <p> </p> <p>There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families. </p> <p> </p> <p>We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts. </p><div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H4 style="font-size:1.0em;margin:0.0px"><b>Job Summary</b></H4> </div><div><p style="text-align:justify"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">The SAP Plant Maintenance (PM) Sr. Solution Architect is responsible for partnering with the Digital and Transformation (D&T) & Business teams across global locations to define, deliver, and support IT‑enabled business solutions within the SAP PM module. This role focuses on understanding maintenance business processes, identifying requirements, and designing effective functional solutions aligned with enterprise asset management needs.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">The position is accountable for system configuration, solution design, testing, and deployment of SAP PM capabilities. It also includes handling ongoing system maintenance, enhancement requests, and providing production support in accordance with West Digital and Transformation standards, as well as company policies and procedures.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">The role ensures that SAP PM solutions are scalable, compliant, and optimized to support preventive maintenance, corrective maintenance, work management, asset tracking, and integration with related modules such as MM, QM, MFG, S2P, SD and FI/CO.</span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Essential Duties and Responsibilities</b></H2> </div><div><p style="text-align:justify"><span style="font-family:arial, helvetica, sans-serif">• Collaborate with global Digital & Transformation teams and business stakeholders to understand the overall vision, maintenance strategies, and operational needs, and translate them into detailed SAP PM business requirements.</span><br><span style="font-family:arial, helvetica, sans-serif">• Analyze process issues, interpret functional gaps, and recommend best practices or SAP‑standard solutions to optimize maintenance operations.</span><br><span style="font-family:arial, helvetica, sans-serif">• Utilize industry and SAP best practices to define the strategic direction for SAP PM and design scalable, compliant, and efficient technical solutions.</span><br><span style="font-family:arial, helvetica, sans-serif">• Configure, develop, and deliver SAP PM functionality to meet defined business requirements, including preventive maintenance, corrective maintenance, calibration, equipment validation, equipment onboarding & disposal and relevant master data objects.</span><br><span style="font-family:arial, helvetica, sans-serif">• Serve as an essential member of Agile sprint teams, participating in backlog refinement, user story creation, functional requirement creation, test case and test steps creation, configuration, testing, and delivery of optimal features.</span><br><span style="font-family:arial, helvetica, sans-serif">• Deliver functionality based on user stories, ensuring that all acceptance criteria and business expectations are met.</span><br><span style="font-family:arial, helvetica, sans-serif">• Support integration of SAP PM with adjacent modules (MM, QM, FI/CO, MFG, SD, S2P) and external systems when applicable.</span><br><span style="font-family:arial, helvetica, sans-serif">• Provide day‑to‑day system support, troubleshooting, and issue resolution in alignment with the ERP Services Delivery Model and West policies.</span><br><span style="font-family:arial, helvetica, sans-serif">• Perform system maintenance, enhancements, and configuration updates in compliance with regulatory requirements, including Sarbanes‑Oxley (SOX) and FDA GMP guidelines.</span><br><span style="font-family:arial, helvetica, sans-serif">• Create, update, and maintain system lifecycle documentation such as SOPs, SOIs, Job Aids, configuration documents, and validation artifacts as per corporate policies.</span><br><span style="font-family:arial, helvetica, sans-serif">• Participate in and adhere to the Change Control process, ensuring all changes follow proper impact assessment, approvals, and release practices.</span><br><span style="font-family:arial, helvetica, sans-serif">• Ensure solutions and processes comply with corporate regulations, standard operating procedures, work instructions, and applicable safety rules.</span><br><span style="font-family:arial, helvetica, sans-serif">• Support testing cycles (unit testing, integration testing, UAT) and coordinate with business users to ensure successful deployment and hypercare.</span><br><span style="font-family:arial, helvetica, sans-serif">• Maintain data quality and master data standards for equipment, functional locations, task lists, BOMs, and maintenance plans.</span><br><span style="font-family:arial, helvetica, sans-serif">• Provide user training, knowledge transfer, and documentation to maintenance planners, technicians, and other end users.</span><br><span style="font-family:arial, helvetica, sans-serif">• Collaborate with technical teams (ABAP, Integration, Basis) to develop RICEFW objects (reports, interfaces, enhancements, forms, workflows).</span><br><span style="font-family:arial, helvetica, sans-serif">• Perform additional duties as assigned.</span></p> <p style="text-align:justify"><span style="font-family:arial, helvetica, sans-serif;color:white">#LI-Hybrid #LI-SM </span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Additional Responsibilities</b></H2> </div><div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Education</b></H2> </div><div><ul> <li style="margin-top:0.0;margin-bottom:0.0;vertical-align:middle"><span style="font-family:Calibri;font-size:11.0pt">Any B Tech Degree (Electrical / Mechanical / Chemical / Computer Science / Electronics / Information systems etc.) </span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Work Experience</b></H2> </div><div><p style="text-align:justify"><span style="font-family:arial, helvetica, sans-serif">• Minimum 5-8 years of relevant SAP Plant Maintenance / SAP EAM consulting experience from top tier 5 global / Indian consulting firms.</span><br><span style="font-family:arial, helvetica, sans-serif">• SAP EAM / Plant Maintenance S/4 HANA System Configuration, Implementation and Roll out experience.</span><br><span style="font-family:arial, helvetica, sans-serif">• Good experience in functional design for developing interfaces with SAP & third-party UI systems.</span><br><span style="font-family:arial, helvetica, sans-serif">• Working knowledge of DevOps, Management Requirements and JIRA systems.</span><br><span style="font-family:arial, helvetica, sans-serif">• Experience in Agile methodology.</span><br><span style="font-family:arial, helvetica, sans-serif">• Good oral communication and presentation skills is a must.</span><br><span style="font-family:arial, helvetica, sans-serif">• Experience in Pharma Industry is an added advantage.</span><br><span style="font-family:arial, helvetica, sans-serif">• Prior industrial experience working as manufacturing / maintenance team member is an added advantage.</span><br><span style="font-family:arial, helvetica, sans-serif">• Latest S/4 HANA certification is an added advantage.</span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Preferred Knowledge, Skills and Abilities</b></H2> </div><div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>License and Certifications</b></H2> </div><div><ul> <li style="margin-top:0.0;margin-bottom:0.0;vertical-align:middle"><span style="font-family:Calibri;font-size:11.0pt">Latest SAP Certification in SAP S/4 HANA SAP PM domain is an added advantage but not mandatory.</span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Travel Requirements</b></H2> </div><div><div>10%: Up to 26 business days per year</div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Physical Requirements</b></H2> </div><div><div>Sedentary-Exerting up to 10lbs/4kgs of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.</div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Additional Requirements</b></H2> </div><div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>What We Offer</b></H2> </div><div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Shift</b></H2> </div><div><p style="text-align:justify"><span style="font-family:arial, helvetica, sans-serif">• 15% travel, including global travel</span><br><span style="font-family:arial, helvetica, sans-serif">• Occasional on-call work required</span><br><span style="font-family:arial, helvetica, sans-serif">• Prefer 12 Noon – 9pm India time. Willingness to work outside of these hours as needed.</span></p></div></div></div><p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p>West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. If you have a special need that requires accommodation in order to apply to West, please send an email to <a href="mailto:[email protected]">[email protected]</a>. Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening.</p>