About this role
<p> </p> <p>At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future? </p> <p> </p> <p>There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families. </p> <p> </p> <p>We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts. </p> <div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H4 style="font-size:1.0em;margin:0.0px"><b>Job Summary</b></H4> </div><div><p style="text-align:justify"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">The <strong>Scrum Master, D&T, Global SAP S/4 HANA Program Management </strong>position responsible to drive and govern activities for the SAP S/4 HANA programs and support legacy ERP system. This includes management of instance availability, connections to both internal and external systems, working with Application Security and Cyber Security to ensure a hardened architecture, working with architects and engineers to ensure efficient use of capabilities, and providing oversight and governance to partner organizations responsible for managing the SAP administration. This positional collaborates with operations, enterprise & shopfloor functions to define, deliver and support Digital and Transformation enabled business solutions. Also help support strategic direction, business operation, Application support, determine business needs and design & deliver technical solutions for application testing using tools like Azure DevOps, HP ALM, JIRA, Power BI, UFT, etc. This role has primary accountability for driving the SAP S/4 HANA program management, ERP Application support, Enterprise business support and working on quality assurance solutions for our SAP, West Digital Platform, Infra, e-Commerce and other applications.</span></p> <p style="margin:0.0in 0.0in 8.0pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif;text-align:justify"> </p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Essential Duties and Responsibilities</b></H2> </div><div><ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;font-size:11.0pt;font-family:arial, helvetica, sans-serif;text-align:justify"><span style="font-size:10.0pt;font-family:arial, helvetica, sans-serif">Digital Transformation Leadership Lead and manage large-scale SAP S/4 HANA initiatives that drive digital transformation, harnessing technology to foster innovation and advancement.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;font-size:11.0pt;font-family:arial, helvetica, sans-serif;text-align:justify"><span style="font-size:10.0pt;font-family:arial, helvetica, sans-serif">Business Collaboration Establish a deep understanding of organizational needs and cultivate collaboration across operations, supply chain, finance, and other critical functions. Define Digital & Technology (D&T) requirements while recommending best practices and innovative solutions to enhance business processes.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;font-size:11.0pt;font-family:arial, helvetica, sans-serif;text-align:justify"><span style="font-size:10.0pt;font-family:arial, helvetica, sans-serif">Leadership Excellence Oversee a global team of 30-50 SAP S/4 HANA solution architects and quality assurance experts. Ensure the delivery of timely and precise quality assurance across both SAP and non-SAP systems, fostering a high-performance culture.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;font-size:11.0pt;font-family:arial, helvetica, sans-serif;text-align:justify"><span style="font-size:10.0pt;font-family:arial, helvetica, sans-serif">Strategic Direction Leverage industry best practices to shape strategic direction and execute quality assurance solutions. Partner with Application and Infrastructure teams to deliver impactful results aligned with organizational goals.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;font-size:11.0pt;font-family:arial, helvetica, sans-serif;text-align:justify"><span style="font-size:10.0pt;font-family:arial, helvetica, sans-serif">Technical Alignment Define and synchronize SAP solutions with operational processes, ensuring consistent alignment across diverse organizational domains.</span></li> </ul> <p style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;margin-left:0.0px;line-height:normal;font-size:11.0pt;font-family:arial, helvetica, sans-serif;text-align:justify"> </p> <p style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;margin-left:0.0px;line-height:normal;font-size:11.0pt;font-family:arial, helvetica, sans-serif;text-align:justify"><span style="font-size:10.0pt;font-family:arial, helvetica, sans-serif"><span style="font-size:10.0pt;font-family:arial, helvetica, sans-serif;color:white">#LI-Hybrid #LI-SM </span></span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Additional Responsibilities</b></H2> </div><div><ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;font-size:11.0pt;font-family:arial, helvetica, sans-serif;text-align:justify"><span style="font-size:10.0pt;font-family:arial, helvetica, sans-serif">Stakeholder Engagement Engage proactively with business stakeholders to implement quality assurance transformations. Establish robust data management processes, including metadata taxonomy and ownership, to drive data integrity and accountability.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;font-size:11.0pt;font-family:arial, helvetica, sans-serif;text-align:justify"><span style="font-size:10.0pt;font-family:arial, helvetica, sans-serif">Process Improvement Conduct regular audits and implement continuous process enhancements, with a focus on reducing lead times and elevating operational efficiency.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;font-size:11.0pt;font-family:arial, helvetica, sans-serif;text-align:justify"><span style="font-size:10.0pt;font-family:arial, helvetica, sans-serif">SAP Optimization Support the comprehensive management and optimization of SAP processes. Ensure adherence to regulatory compliance, including Sarbanes-Oxley and FDA GMP, maintaining high standards of operational excellence.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;font-size:11.0pt;font-family:arial, helvetica, sans-serif;text-align:justify"><span style="font-size:10.0pt;font-family:arial, helvetica, sans-serif">Data Security Oversee and regulate access to sensitive formulation information, ensuring stringent data protection and security measures are in place.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;font-size:11.0pt;font-family:arial, helvetica, sans-serif;text-align:justify"><span style="font-size:10.0pt;font-family:arial, helvetica, sans-serif">Team Development Inspire and empower team members through targeted training, coaching, and mentorship. </span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Education</b></H2> </div><div><ul> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;text-align:justify"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Bachelor's Degree Engineering. Project Management will be beneficial</span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Work Experience</b></H2> </div><div><ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;font-size:11.0pt;font-family:arial, helvetica, sans-serif;text-align:justify"><span style="font-size:10.0pt;font-family:arial, helvetica, sans-serif">5 - 8 years of related work experience</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;font-size:11.0pt;font-family:arial, helvetica, sans-serif;text-align:justify"><span style="font-size:10.0pt;font-family:arial, helvetica, sans-serif">Extensive Industry Experience: Long-term experience in ERP program management, especially with SAP systems, can demonstrate practical skills and knowledge.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;font-size:11.0pt;font-family:arial, helvetica, sans-serif;text-align:justify"><span style="font-size:10.0pt;font-family:arial, helvetica, sans-serif">Hands-On Technical Expertise: Proven technical expertise in SAP technologies, cloud solutions, and enterprise architecture gained through on-the-job experience.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;font-size:11.0pt;font-family:arial, helvetica, sans-serif;text-align:justify"><span style="font-size:10.0pt;font-family:arial, helvetica, sans-serif">Leadership Roles: Experience in leading and managing large-scale IT projects or teams, showcasing leadership and strategic planning skills.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;font-size:11.0pt;font-family:arial, helvetica, sans-serif;text-align:justify"><span style="font-size:10.0pt;font-family:arial, helvetica, sans-serif">Relevant Certifications: Earning industry-recognized certifications such as SAP certification, Project Management Professional (PMP), or Scrum Master certification can validate expertise.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;font-size:11.0pt;font-family:arial, helvetica, sans-serif;text-align:justify"><span style="font-size:10.0pt;font-family:arial, helvetica, sans-serif">Contributions to Major Projects: Active involvement in significant SAP implementations or digital transformation projects that demonstrate problem-solving and innovation skills.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;font-size:11.0pt;font-family:arial, helvetica, sans-serif;text-align:justify"><span style="font-size:10.0pt;font-family:arial, helvetica, sans-serif">Consulting Experience: Working as a consultant on SAP projects, providing insights and solutions, and driving business change.</span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Preferred Knowledge, Skills and Abilities</b></H2> </div><div><ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;font-size:11.0pt;font-family:arial, helvetica, sans-serif;text-align:justify"><span style="font-size:10.0pt;font-family:arial, helvetica, sans-serif">SAP Expertise: Deep understanding and experience in architecting SAP solutions including SAP ERP (SD, MM, PP, FI, etc.), SAP APO, SAP BW, SAP HANA, SAP Personas/Fiori, and SAP Mobility.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;font-size:11.0pt;font-family:arial, helvetica, sans-serif;text-align:justify"><span style="font-size:10.0pt;font-family:arial, helvetica, sans-serif">Program Management: Proven expertise in SAP S/4 HANA program management and governance procedures, with a track record in designing and configuring quality assurance solutions.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;font-size:11.0pt;font-family:arial, helvetica, sans-serif;text-align:justify"><span style="font-size:10.0pt;font-family:arial, helvetica, sans-serif">Technical Skills: Proficiency in Azure DevOps for planning, execution, communication, and artifacts management. Familiarity with architecting and managing cloud-based solutions on Azure.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;font-size:11.0pt;font-family:arial, helvetica, sans-serif;text-align:justify"><span style="font-size:10.0pt;font-family:arial, helvetica, sans-serif">Agile Development: Experience in Agile methodologies, including developing in Azure DevOps/VSTS, and creating reusable Azure DevOps templates.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;font-size:11.0pt;font-family:arial, helvetica, sans-serif;text-align:justify"><span style="font-size:10.0pt;font-family:arial, helvetica, sans-serif">Product Development: Strong capability in product management, with expertise in creating end-to-end product development traceability matrices and setting up product development and support strategies.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;font-size:11.0pt;font-family:arial, helvetica, sans-serif;text-align:justify"><span style="font-size:10.0pt;font-family:arial, helvetica, sans-serif">Regulatory Knowledge: Detailed understanding of pharmaceutical industry regulations, including cGMP and SoX compliance, and experience in system implementation, auditing, testing, and validation.</span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Additional Requirements</H2> </div><div><ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;font-size:11.0pt;font-family:arial, helvetica, sans-serif"><span style="font-size:10.0pt;font-family:arial, helvetica, sans-serif">Analytical Skills: Proficiency in data analytics using tools like Excel and Power BI, with the ability to monitor and troubleshoot Azure-hosted solutions.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;font-size:11.0pt;font-family:arial, helvetica, sans-serif"><span style="font-size:10.0pt;font-family:arial, helvetica, sans-serif">Communication and Interpersonal Skills: Excellent ability to communicate and collaborate with various organizational levels, and work effectively in a global, virtual environment.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;font-size:11.0pt;font-family:arial, helvetica, sans-serif"><span style="font-size:10.0pt;font-family:arial, helvetica, sans-serif">Autonomy and Judgment: Ability to work independently in a fast-paced, complex environment, using sound judgment to manage multiple priorities with urgency.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;font-size:11.0pt;font-family:arial, helvetica, sans-serif"><span style="font-size:10.0pt;font-family:arial, helvetica, sans-serif">Lean Sigma: Support and contribute to Lean Sigma programs, aiming towards the delivery of targeted goals.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;font-size:11.0pt;font-family:arial, helvetica, sans-serif"><span style="font-size:10.0pt;font-family:arial, helvetica, sans-serif">Project Management: Adept at working under pressure, meeting deadlines, and managing multiple projects simultaneously.</span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Travel Requirements</b></H2> </div><div><div>10%: Up to 26 business days per year</div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Physical Requirements</b></H2> </div><div><div>Sedentary-Exerting up to 10lbs/4kgs of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.</div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Shift</b></H2> </div><div><ul type="disc"> <li style="font-family:arial, helvetica, sans-serif;text-align:justify;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Work Timing -12:00pm to 9:00pm</span></li> <li style="font-family:arial, helvetica, sans-serif;text-align:justify;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Occasional on-call work required</span></li> </ul></div></div></div><p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p>West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. If you have a special need that requires accommodation in order to apply to West, please send an email to <a href="mailto:[email protected]">[email protected]</a>. Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and/or a pre-employment drug screening.</p>