About this role
<p>At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future? </p> <p>There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.</p> <p>We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.</p><div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H4 style="font-size:1.0em;margin:0.0px"><b>Job Summary</b></H4> </div><div><p style="background-color:white;margin:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="color:black;background-color:white">Responsible for aiding the development & delivery of all services classified as Manufacturing Network and Digital Support for Company operations for the assigned sites. </span><span style="color:#333333">Working closely with the regional and global D&T team, the role of the Manufacturing Network and Digital support site team is having responsibility for developing and efficiently operating all aspects of the site’s infrastructure and End User devices in line with corporate guidelines & procedures. Performs duties in line with best D&T practices and applicable regulatory requirements (i.e. cGMP, Computer System Validation, 21 CFR part 11 compliance). </span></span></p> <p style="background-color:white;margin:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;color:#333333;font-family:arial, helvetica, sans-serif">Leading the site’s workload distribution and coordinating with other teams and local management. </span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Essential Duties and Responsibilities</b></H2> </div><div><ul> <li><span style="font-family:arial, helvetica, sans-serif">Provide support for IT systems and End-Users in the facility, including, but not limited to: Shop Floor Systems (SFS), Manufacturing Execution Systems (MES), Enterprise resource planning (ERP), Virtual and Physical servers, LAN/WAN equipment, desktop computers and laptops, communication, and collaboration systems.</span></li> <li><span style="font-family:arial, helvetica, sans-serif">Work with Site Leadership to ensure all actions related to the Business Support Services are understood, notified and supported correctly.</span></li> <li><span style="font-family:arial, helvetica, sans-serif">Assist with the management of escalation and communication in case of D&T service outages in the sites </span></li> <li><span style="font-family:arial, helvetica, sans-serif">Problem determination and resolution through existing procedures but also identifying new ways to resolve unexpected problems.</span></li> <li><span style="font-family:arial, helvetica, sans-serif">Collaborate with the regional and global D&T organization to maintain the service catalogue and Service level agreements in alignment with global / regional & site-specific IT services </span></li> <li><span style="font-family:arial, helvetica, sans-serif">Participate in local, regional, and global D&T projects and coordinate roll-out of same on local site level </span></li> <li><span style="font-family:arial, helvetica, sans-serif">Performs other duties as assigned based on business needs/ Utilize and leverage Service Management tools for tracking of workloads </span></li> <li><span style="font-family:arial, helvetica, sans-serif">Professional attitude in maintaining a clean, orderly and safe work area </span></li> <li><span style="font-family:arial, helvetica, sans-serif">Exemplary behavior in IT security related topics </span></li> <li><span style="font-family:arial, helvetica, sans-serif">Participate in “on-call” support rotation </span></li> <li><span style="font-family:arial, helvetica, sans-serif">Conforms with and abides by all regulations, policies, work procedures, instruction, and all safety rules </span></li> <li><span style="font-family:arial, helvetica, sans-serif">Act in accordance with the company’s Guiding Principles and adherence to the corporate Code of Conduct </span></li> <li><span style="font-family:arial, helvetica, sans-serif">Compliance to all local site Environmental, Health and Safety regulations </span></li> <li><span style="font-family:arial, helvetica, sans-serif">Compliance to all local site company policies, procedures and corporate policies </span></li> <li><span style="font-family:arial, helvetica, sans-serif">Other duties as assigned </span></li> </ul> <p><span style="font-family:arial, helvetica, sans-serif;color:white">#LI-Onsite</span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Education</b></H2> </div><div><ul> <li style="background-color:white;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-size:12.0pt;color:#333333;font-family:arial, helvetica, sans-serif">Bachelor’s degree or equivalent experience in Computer Science </span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Preferred Knowledge, Skills and Abilities</b></H2> </div><div><ul> <li><span style="font-family:arial, helvetica, sans-serif">Ideally 3+ years of experience of IT support and / or IT operations, ideally in regulatory manufacturing environment </span><br><span style="font-family:arial, helvetica, sans-serif">Desktop support incl. MS Office Suite </span></li> <li><span style="font-family:arial, helvetica, sans-serif">MS Windows Server administration </span></li> <li><span style="font-family:arial, helvetica, sans-serif">Network technologies/protocols and administration </span></li> <li><span style="font-family:arial, helvetica, sans-serif">Microsoft Active Directory </span></li> <li><span style="font-family:arial, helvetica, sans-serif">Microsoft Office 365 </span></li> <li><span style="font-family:arial, helvetica, sans-serif">ITIL Foundation Certification (desired) </span></li> <li><span style="font-family:arial, helvetica, sans-serif">Excellent interpersonal skills and communication skills </span></li> <li><span style="font-family:arial, helvetica, sans-serif">Strong service orientation </span></li> <li><span style="font-family:arial, helvetica, sans-serif">Open to change and prepared to drive change </span></li> <li><span style="font-family:arial, helvetica, sans-serif">Ability to work on own initiative and to meet strict deadlines </span></li> <li><span style="font-family:arial, helvetica, sans-serif">Strong project management and coordination skills </span></li> <li><span style="font-family:arial, helvetica, sans-serif">Experiences in collaboration within international teams </span></li> <li><span style="font-family:arial, helvetica, sans-serif">Has advanced and specialized expertise, typically developed through a combination of job-related training and considerable on-the-job experience </span></li> <li><span style="font-family:arial, helvetica, sans-serif">Completes assignments and facilitates the work activities of others; may coordinate work beyond own area </span></li> <li><span style="font-family:arial, helvetica, sans-serif">Proposes improvements to processes </span></li> <li><span style="font-family:arial, helvetica, sans-serif">Acts as a lead, coordinating the work of others – but is not a supervisor </span></li> <li><span style="font-family:arial, helvetica, sans-serif">Works autonomously within established procedures and practices </span></li> <li><span style="font-family:arial, helvetica, sans-serif">Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description </span></li> <li><span style="font-family:arial, helvetica, sans-serif">Support and contribute in Lean Sigma programs and activities towards delivery of the set target </span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:12.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Travel Requirements</b></H2> </div><div><div>5%: Up to 13 business days per year</div></div></div></div><p><strong>Pay Transparency:</strong></p> <p>The annual base salary range for this position is €45,600.00. Total target compensation is determined using objective and gender-neutral criteria, including relevant experience, qualifications, skills, market benchmarks, geographic location, and the scope and responsibilities of the role.</p> <p>This position may be eligible for variable compensation and other incentive programs in accordance with the terms of the applicable plans within the country of employment. In addition, team members are eligible to participate in the company’s benefits and total rewards programs applicable to their location and employment status.</p> <p> </p> <p>West embraces diversity and equality of opportunity. We foster an environment where all individuals are safe, treated fairly, valued and respected. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, disability status or other applicable legally protected characteristics. Where permitted by law, employment with West Pharmaceutical Services, Inc. or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of post-offer background screening. </p>