About this role
<p> </p> <p>At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future? </p> <p> </p> <p>There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families. </p> <p> </p> <p>We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts. </p><div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H4 style="font-size:1.0em;margin:0.0px"><b>Job Summary</b></H4> </div><div><p style="margin:0.0in 0.0in 5.0pt;line-height:normal;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:12.0pt">In this role, you will directly lead, coach and develop the Press Technician team to drive world-class technical execution across molding, trimming and vision inspection processes. This position reports through Process Engineering and partners closely with Operations, Quality, Maintenance and Process Engineering to improve yield, reduce scrap, improve quality and increase equipment utilization. The Technical Supervisor is responsible for building a structured Press Technician training and qualification program, reinforcing quality at the source, ensuring rapid response to process issues and driving disciplined escalation when processes are not in control.</span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Essential Duties and Responsibilities</b></H2> </div><div><ul> <li style="font-size:12.0pt;font-family:Arial, sans-serif"><span style="font-size:12.0pt">Directly supervise, coach and develop Press Technicians across assigned shifts.</span></li> <li style="font-size:12.0pt;font-family:Arial, sans-serif"><span style="font-size:12.0pt">Build and sustain a structured Press Technician training program focused on mold handling, line clearance, troubleshooting, quality at the source, yield improvement and equipment utilization.</span></li> <li style="font-size:12.0pt;font-family:Arial, sans-serif"><span style="font-size:12.0pt">Ensure Press Technicians are trained and qualified to uninstall molds, install molds, line clear presses, clean molds and perform mold vacuum testing.</span></li> <li style="font-size:12.0pt;font-family:Arial, sans-serif"><span style="font-size:12.0pt">Ensure Press Technicians are trained and qualified to remove trim dies, install trim dies, line clear trimming equipment and troubleshoot trimming-related issues.</span></li> <li style="font-size:12.0pt;font-family:Arial, sans-serif"><span style="font-size:12.0pt">Ensure Press Technicians are trained and qualified to line clear vision machines and support first-level vision-related troubleshooting.</span></li> <li style="font-size:12.0pt;font-family:Arial, sans-serif"><span style="font-size:12.0pt">Establish clear expectations for rapid response to press, mold, trim and vision issues impacting yield, quality, scrap or utilization.</span></li> <li style="font-size:12.0pt;font-family:Arial, sans-serif"><span style="font-size:12.0pt">Ensure Press Technicians follow standard troubleshooting steps and escalation criteria before escalating to Process Technicians, Process Engineering, Maintenance or Quality.</span></li> <li style="font-size:12.0pt;font-family:Arial, sans-serif"><span style="font-size:12.0pt">Lead daily technical follow-up on repeat scrap, yield loss, quality defects, downtime and equipment utilization losses.</span></li> <li style="font-size:12.0pt;font-family:Arial, sans-serif"><span style="font-size:12.0pt">Use structured problem-solving methods such as Lean, Six Sigma, 8D, Kepner-Tregoe, 5 Why or similar methods to develop technician capability and eliminate repeat issues.</span></li> <li style="font-size:12.0pt;font-family:Arial, sans-serif"><span style="font-size:12.0pt">Ensure Press Technicians can identify symptoms, gather facts, determine probable causes, take approved corrective action and escalate with clear information.</span></li> <li style="font-size:12.0pt;font-family:Arial, sans-serif"><span style="font-size:12.0pt">Develop and maintain Press Technician standard work, troubleshooting checklists, escalation criteria, line clearance expectations, training materials and qualification records.</span></li> <li style="font-size:12.0pt;font-family:Arial, sans-serif"><span style="font-size:12.0pt">Partner with Operations to align technical support with production priorities while maintaining ownership of Press Technician performance, training and technical standards.</span></li> <li style="font-size:12.0pt;font-family:Arial, sans-serif"><span style="font-size:12.0pt">Perform other duties as assigned based on business needs.</span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Additional Responsibilities</b></H2> </div><div><ul> <li style="font-size:12.0pt;font-family:Arial, sans-serif"><span style="font-size:12.0pt">Partner with Process Engineering to ensure Press Technician work aligns with approved process standards, validated parameters and troubleshooting expectations.</span></li> <li style="font-size:12.0pt;font-family:Arial, sans-serif"><span style="font-size:12.0pt">Partner with Quality when issues may impact product quality, line clearance, documentation, disposition or compliance.</span></li> <li style="font-size:12.0pt;font-family:Arial, sans-serif"><span style="font-size:12.0pt">Partner with Maintenance when issues require equipment repair, reliability support or troubleshooting beyond Press Technician scope.</span></li> <li style="font-size:12.0pt;font-family:Arial, sans-serif"><span style="font-size:12.0pt">Verify Press Technician qualification through hands-on demonstration of capability, not classroom training alone.</span></li> <li style="font-size:12.0pt;font-family:Arial, sans-serif"><span style="font-size:12.0pt">Monitor Press Technician performance, attendance, training progress, technical capability and adherence to safety, quality, GMP and documentation requirements.</span></li> <li style="font-size:12.0pt;font-family:Arial, sans-serif"><span style="font-size:12.0pt">Promote a culture of urgency, ownership, technical discipline, teamwork, continuous improvement and shared business results.</span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Education</b></H2> </div><div><ul> <li style="font-size:12.0pt;font-family:Arial, sans-serif"><span style="font-size:12.0pt">Bachelor’s degree required; Engineering degree strongly preferred. Equivalent Bachelor’s degree in Business, Operations, Supply Chain, Manufacturing, Technical Operations or a related field may be considered.</span></li> <li style="font-size:12.0pt;font-family:Arial, sans-serif"><span style="font-size:12.0pt">5+ years of manufacturing, molding, press operations, technical troubleshooting, maintenance, process support or related experience preferred.</span></li> <li style="font-size:12.0pt;font-family:Arial, sans-serif"><span style="font-size:12.0pt">Prior leadership, supervisory, lead technician or technical coaching experience preferred.</span></li> <li style="font-size:12.0pt;font-family:Arial, sans-serif"><span style="font-size:12.0pt">Experience leading teams in a regulated manufacturing environment preferred.</span></li> <li style="font-size:12.0pt;font-family:Arial, sans-serif"><span style="font-size:12.0pt">Demonstrated ability to troubleshoot manufacturing process and equipment issues.</span></li> <li style="font-size:12.0pt;font-family:Arial, sans-serif"><span style="font-size:12.0pt">Strong computer skills and ability to learn required business, quality and documentation systems.</span></li> <li style="font-size:12.0pt;font-family:Arial, sans-serif"><span style="font-size:12.0pt">Ability to work flexible hours and support all shifts as needed.</span></li> <li style="font-size:12.0pt;font-family:Arial, sans-serif"><span style="font-size:12.0pt">Ability to follow and enforce safety, quality, GMP, line clearance and documentation requirements.</span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Work Experience</b></H2> </div><div><ul> <li>Minimum 5 years experience in a similar position within the manufacturing industry required and</li> <li>Experience in Project management preferred</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Preferred Knowledge, Skills and Abilities</b></H2> </div><div><ul> <li style="font-size:12.0pt;font-family:Arial, sans-serif"><span style="font-size:12.0pt">Working knowledge of molding press operations, mold installation, mold removal, mold cleaning, vacuum testing, line clearance and process troubleshooting.</span></li> <li style="font-size:12.0pt;font-family:Arial, sans-serif"><span style="font-size:12.0pt">Working knowledge of trimming equipment, trim die installation/removal, trimming defects and trimming process troubleshooting.</span></li> <li style="font-size:12.0pt;font-family:Arial, sans-serif"><span style="font-size:12.0pt">Working knowledge of vision inspection line clearance and first-level troubleshooting.</span></li> <li style="font-size:12.0pt;font-family:Arial, sans-serif"><span style="font-size:12.0pt">Understanding of how Press Technician performance impacts yield, scrap, quality, downtime and equipment utilization.</span></li> <li style="font-size:12.0pt;font-family:Arial, sans-serif"><span style="font-size:12.0pt">Ability to build a world-class technical training and qualification program for Press Technicians.</span></li> <li style="font-size:12.0pt;font-family:Arial, sans-serif"><span style="font-size:12.0pt">Strong capability in structured problem solving, root cause analysis and data-based decision making.</span></li> <li style="font-size:12.0pt;font-family:Arial, sans-serif"><span style="font-size:12.0pt">Knowledge of Lean, Six Sigma, 8D, Kepner-Tregoe, 5 Why or similar systematic problem-solving methodology preferred.</span></li> <li style="font-size:12.0pt;font-family:Arial, sans-serif"><span style="font-size:12.0pt">Ability to distinguish between process, equipment, tooling, material, operator, maintenance and quality-related issues.</span></li> <li style="font-size:12.0pt;font-family:Arial, sans-serif"><span style="font-size:12.0pt">Ability to coach technicians through technical issues without creating dependency or bypassing escalation standards.</span></li> <li style="font-size:12.0pt;font-family:Arial, sans-serif"><span style="font-size:12.0pt">Ability to partner effectively with Operations, Process Engineering, Quality and Maintenance.</span></li> <li style="font-size:12.0pt;font-family:Arial, sans-serif"><span style="font-size:12.0pt">Strong leadership, communication, accountability, follow-up and conflict-resolution skills.</span></li> <li style="font-size:12.0pt;font-family:Arial, sans-serif"><span style="font-size:12.0pt">Ability to set clear expectations, hold standards and develop technical talent.</span></li> <li style="font-size:12.0pt;font-family:Arial, sans-serif"><span style="font-size:12.0pt">Demonstrates urgency, ownership, sound judgment and disciplined execution.</span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>License and Certifications</b></H2> </div><div><ul> <li>Manufacturing\Six Sigma Green Belt Certification within 1 Year required</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Travel Requirements</b></H2> </div><div><div>20%: Up to 52 business days per year</div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Physical Requirements</b></H2> </div><div><div>Light-Exerting up to 20lbs/9kg of force frequently, and/or negligible amount of force frequently constantly to move objects.</div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Additional Requirements</b></H2> </div><div><ul> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Self-motivated, results- and solution-oriented personality</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Very good organizational and project management skills</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Highly analytical and structured way of working</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Ability to successfully collaborate with teams across different countries and organizational levels</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Fluent in English</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Proficient in Microsoft based programs</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Ability to assert technical solutions and standards in an international environment</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Excellent communication skills and ability to collaborate well with people across different countries</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Manage working with colleagues in different time-zones</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Able to routinely use standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Position operates in a professional office environment. May stand or sit for extended periods of time</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Must be able to communicate effectively with written and oral skills, make quick decisions, interpret data, read and write, speak in front of groups, express and exchange ideas, understand direction and adhere to procedures</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Organizational skills will enable planning, prioritization and achievement of goals especially of importance for the successful execution of related activities</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Read and interpret data, information and documents</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Must maintain the ability to work well with others in a variety of situations</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Must be able to multi-task, work under time constraints, problem solve, and prioritize</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Ability to make independent and sound judgments</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Observe and interpret situations, analyze and solve problems</span></li> </ul> <p style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;background-color:white;color:white">#LI-TH1</span></p></div></div></div><p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p>West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. If you have a special need that requires accommodation in order to apply to West, please send an email to <a href="mailto:[email protected]">[email protected]</a>. Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening.</p>