About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Who are we:</H2> </div><div><p> </p> <p><span><strong>KBC Global Services</strong> is the engine behind <strong>KBC Group</strong> – a leading bank-insurance group with over 41,000 talented employees serving more than 12 million clients across Europe.Since 2021, we have been supporting the <strong>digital transformation of KBC Group</strong> providing software development, QA, AI and other IT solutions working on a wide range of projects <strong>combining classical IT with digital banking.</strong></span></p> <p> </p> <p><strong>What is this role about?</strong></p> <p>Within the Human Channels train, we are strengthening our architecture team with a System Architect. This role is for experienced architects who want to broaden their scope and explore the CRM domain.</p> <p>You help shape platforms that support customer and employee interactions. These platforms connect CRM solutions (Dynamics 365), digital channels, AI-driven assistants and integration services.</p> <p> </p> <p>You already have experience in system or integration architecture and are interested in learning the CRM domain, including Dynamics 365 and omnichannel interaction patterns - then please read below!</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Job description:</H2> </div><div><p> </p> <p><strong>As our System Architect, you would have the following responsibilities:</strong></p> <p> </p> <div> <ul> <li>Shape and evolve the system and integration architecture within the Human Channels train;</li> <li>Translate business and functional needs into clear architectural designs and guidelines;</li> <li>Work closely with product owners, business analysts, and development teams;</li> <li>CRM and omnichannel customer interaction topics;</li> <li>Contribute to AI-enabled assistants and knowledge services;</li> <li>Define and support integration patterns and data flows across enterprise platforms;</li> <li>Ensure non-functional requirements such as performance, security, and availability are met;</li> <li>Align with other architects and trains to ensure architectural consistency across initiatives.</li> </ul> <p> </p> <p><strong>Key competences that will help you succeed:</strong></p> <p> </p> <div> <ul> <li>Strong system and integration architecture expertise;</li> <li>Ability to translate business needs into clear and scalable technical designs;</li> <li>Solid understanding of CRM and omnichannel customer interaction platforms;</li> <li>Experience with AI‑enabled assistants and knowledge‑driven services;</li> <li>Deep knowledge of integration patterns, APIs, and enterprise data flows;</li> <li>Strong focus on performance, security, availability, and other non‑functional requirements;</li> <li>Excellent cross‑team collaboration with product, business, and technical stakeholders;</li> <li>Ability to align architectural decisions across multiple trains and initiatives;</li> <li>Analytical thinking and structured problem‑solving skills;</li> <li>Clear communication and ability to simplify complex concepts.</li> </ul> </div> </div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Next Steps:</H2> </div><div><p> </p> <p>If you find this job opportunity interesting and you recognize yourself in the above, apply via the button with your CV in English.</p> <p> </p> <p>Join. <strong>Create</strong>. Innovate with us!</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Recruiter Name</H2> </div><div><p>Greta White</p></div></div></div>