About this role
<div class="rmk-main-content"> <p class="rmk-introduction"><p>Reporting to the Branch Manager, this position will support the service function and act as the first point of contact for customer service related inquires and is responsible for co-ordinating such inquiries and assessing customer requirements/urgency to determine required action plans. </p></p> <h2 class="rmk-responsibilites-header">Responsibilities</h2> <div class="rmk-resposibilities-content"><ul> <li>Adhere to safety requirements as per company policies</li> <li>Respond to customer calls and triage customer requests including status of machines and service work and/or issues that require special attention or escalation</li> <li>Assist the Field Service Manager with the daily planning of field techs work assignments by maintaining the master field schedule</li> <li>Regular follow-up with technicians as to job status and with customers to provide job completion updates</li> <li>Liaise with Parts Department regarding requirements for specific jobs, ordering, shipping, etc.</li> <li>Work in conjunction with the Warranty department to support customer warranty and claims issues</li> <li>Manage work orders including their opening, closing and maintaining to insure accurate and timely invoicing (includes adding labor, parts, sublets, lubricants, shop supplies, core credits, etc.)</li> <li>Assist with the preparation of customer quotations, warranty claims, invoice prep and overall work order administration</li> <li>Assist field and shop techs with parts ordering and follow-up for open work orders</li> <li>Issue purchase orders as required (i.e for third party parts and services, tools, etc.)</li> <li>Maintain effective, accurate reporting, data management and record keeping</li> <li>Assist and backfill for Service Supervisors and Service Administrators in their absence</li> <li>Other duties as assigned</li> </ul></div> <h2 class="rmk-qualification-header">Competencies</h2> <div class="rmk-qualification-content"><ul> <li>At least 5 years of relevant experience within the Heavy Equipment industry.</li> <li>Mechanical Engineering Technologists, Red Seal Heavy Equipment or Business Management degree is an asset.</li> <li>Administrative skills in heavy equipment industry, construction or distributor environment.</li> <li>MS Office proficiency, service reporting/time entry and invoicing software</li> <li>Methodical, analytical, organized and detail oriented</li> <li>Report writing</li> <li>Technical knowledge of heavy equipment, cranes and construction equipment</li> <li>Due diligence and promotion of a Health and Safety culture</li> <li>Dynamic team player with a positive attitude </li> </ul></div> <h2 class="rmk-our-offer-header">Our Offer</h2> <div class="rmk-our-offer-content"><ul> <li>Competitive wages</li> <li>Extensive benefits with employer paid premiums starting day 1</li> <li>Hybrid or remote work opportunities for select roles*</li> <li>Paid vacation starting at 3 weeks PLUS 6 dedicated family, health and wellness days</li> <li>6% employer RRSP matching</li> <li>$3000 annual allowance for continuing education</li> <li>International training & development work opportunities for select roles*</li> <li>And much more!</li> </ul> <p>Liebherr Canada Ltd. is committed to provide a diverse, inclusive, safe and dignified work environment for all employees, regardless of gender, race, ethnicity, sexual orientation, disability, religion, or any other aspect of their identity.</p> <p><br>Please note the following:<br>We do not use AI to screen resumes. Every application is reviewed directly by a human talent acquisition specialist.<br>This position is for an existing vacancy.</p></div> <div class="rmk-posting-closure"> <p class="rmk-closure-content">Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Natalie Ely.</p> <p class="rmk-closure-claim"><b>One Passion. Many Opportunities.</b></p> </div> </div> <h2 class="rmk-company-header">The company</h2> <p class="rmk-company-content">The Liebherr Group has represented leading-edge technical products and services for more than 70 years and has proudly serviced Canadian customers directly since 1973. Liebherr-Canada Ltd. has 11 branch locations across Canada providing sales, service and product support for equipment in the construction, mining, material handling, crane, aerospace and transportation industries.<span id="cke_bm_1976S" style="display:none"> </span> </p> <h2 class="rmk-address-header">Location</h2> <div class="rmk-address-content"> <p class="rmk-company-name">Liebherr-Canada Ltd.</p> <p class="rmk-adressline">34295 Farmer Rd</p> <p><span class="rmk-postal-code">V2S 7M4</span> <span class="rmk-city">Abbotsford, BC</span></p> <p class="rmk-country">Canada (CA)</p> </div> <h2 class="rmk-recruiter-header">Contact</h2> <div class="rmk-recruiter"> <p class="rmk-recruiter-name">Natalie Ely</p> <p class="rmk-recruiter-contact">[email protected]</p> <p class="rmk-recruiter-contact-additional"></p> </div>