About this role
<div class="rmk-main-content"> <p class="rmk-introduction"><p>We are pleased to offer an exciting opportunity within Liebherr-Great Britain Ltd for a Parts & Administration Manager to join our LWE Mobile and Crawler Crane After Sales team.<br>This role plays a key part in driving departmental success, ensuring efficient operations across Parts, Administration and Warranty teams, while supporting our core values of Business Performance, Customer Focus, People & Teamwork, and Leadership.</p></p> <h2 class="rmk-responsibilites-header">Your Responsibilities</h2> <div class="rmk-resposibilities-content"><p>• Managing, supporting and developing members of Spare Parts, Service and Warranty Administration teams.<br>• Allocating workloads and monitoring performance to ensure departmental objectives are achieved.<br>• Identifying training and development needs and promoting continuous improvement within the team. <br>• Fostering a positive and collaborative working environment.<br>• Confirming the validity of warranty claims received and maximise the levels of labour, materials, spare parts and sub-contract items recovered.<br>• Ensuring team provide clear, concise and accurate claims, of all types, to our suppliers.<br>• Questioning the acceptability or validity of a component or claim at any stage in the process, obtain better infor-mation from the depot and communicate effectively to the concerned factory.<br>• Assisting in resolving accounts queries for both credit control and accounts payable departments<br>• Ensuring correct documentation for returning both new and failed parts to factories.<br>• Establishing and maintain good communications and effective relationships between suppliers, factories and in-ternal departments in the UK and abroad.<br>• Issuing credit note requests.<br>• Preparing, distributing and monitoring documentation for Extended Warranties and Contracts.<br>• Monitoring and report on Service Information progress.<br>• Preparing reports and statistics on all aspects of the departmental activities.<br>• Collecting data and prepare reports on Key Account customer performance. <br>• Supporting the After-Sales team ensuring clear and concise communication between departments<br>• Undertaking all work in accordance with the company’s Health & Safety, Quality and Environmental policies and arrangements, Implement safe systems of work as necessary.</p></div> <h2 class="rmk-qualification-header">Your Profile</h2> <div class="rmk-qualification-content"><p>The successful candidate will require the following:</p> <p>• Previous experience in a similar role and/or relevant industry<br>• Strong people management or team leadership experience<br>• Excellent organisational and prioritisation skills<br>• Ability to perform effectively under pressure<br>• Strong communication and stakeholder management skills</p></div> <h2 class="rmk-our-offer-header">Our Offer</h2> <div class="rmk-our-offer-content"><p>• The opportunity to work with an industry-leading manufacturer.<br>• Secure and progressive work environment.<br>• Competitive salary and benefits.<br>• Training and personal development. </p></div> <div class="rmk-posting-closure"> <p class="rmk-closure-content">Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Aleksandra Szczepanska.</p> <p class="rmk-closure-claim"><b>One Passion. Many Opportunities.</b></p> </div> </div> <h2 class="rmk-company-header">The company</h2> <p class="rmk-company-content">Liebherr-Great Britain Ltd. belongs to the Liebherr Group of Companies and is responsible for sales- and servicing of Liebherr's products throughout the United Kingdom and Ireland. <span id="cke_bm_1976S" style="display:none"> </span> </p> <h2 class="rmk-address-header">Location</h2> <div class="rmk-address-content"> <p class="rmk-company-name">Liebherr-Great Britain Ltd.</p> <p class="rmk-adressline">Normandy Lane</p> <p><span class="rmk-postal-code">SG18 8QB</span> <span class="rmk-city">Biggleswade</span></p> <p class="rmk-country">United Kingdom (GB)</p> </div> <h2 class="rmk-recruiter-header">Contact</h2> <div class="rmk-recruiter"> <p class="rmk-recruiter-name">Aleksandra Szczepanska</p> <p class="rmk-recruiter-contact">[email protected]</p> <p class="rmk-recruiter-contact-additional"></p> </div>