<div class="rmk-main-content"> Join LIEBHERR, a global leader in engineering and manufacturing, as we advance our digital transformation journey. We are looking for a motivated Solution Architect – Microsoft Dynamics CRM (m/f/d) to play a key role in our newly established Digital Center in Madrid. In this role, you will own and shape the global Microsoft Dynamics CRM template of Liebherr’s global S/4HANA template for our Sales and Service companies (“Mixed Sales Companies”). You will drive the design of standardized, scalable, and customer-centric CRM solutions, promoting global harmonization, best practices, and a template-first approach across entities. You will be part of an international, cross-functional team that values innovation, methodology and long-term thinking, making a direct impact on how Liebherr engages with customers globally. The working location for this position will be in Madrid city where we are currently setting up a new office. We operate a hybrid model, requiring at least 40% of the working time on-site. <h2 class="rmk-responsibilites-header">Creating passion: your responsibilities</h2> <div class="rmk-resposibilities-content"><ul> <li>Own the end-to-end Microsoft Dynamics CRM solution architecture within Liebherr’s global template, ensuring consistency, scalability and governance.</li> <li>Design and govern global template solutions across CRM capabilities such as: Lead-to-opportunity and opportunity-to-order processes, Account and contact management, Customer lifecycle management, Installed base and asset-related customer views, Case and complaint management, Sales pipeline and activity management.</li> <li>Translate complex business and statutory requirements from multiple countries and divisions into harmonized, standard CRM solutions minimizing custom development and ensuring a configuration-first approach.</li> <li>Lead and facilitate global design workshops with sales, customer services, and after-sales stakeholders.</li> <li>Design and govern the integration between Microsoft Dynamics CRM and SAP S/4HANA (SD, Service, Finance), Microsoft Dynamics Field Service, Installed base and asset data, and Marketing or digital platforms where relevant.</li> <li>Act as a trusted advisor to business stakeholders, providing expert guidance across all project phases: Design, realization, testing, cutover, go-live and post go-live stabilization.</li> <li>Contribute to change management activities, ensuring adoption of new processes and CRM solution.</li> <li>Support the creation of solution documentation leveraging tools such as JIRA and Confluence.</li> <li>Collaborate closely with an international, cross-functional team to deliver high quality, scalable solutions that support our global growth.</li> <li>Travel (up to 30%) to Liebherr sites worldwide to engage directly with business teams and support deployments.</li> </ul></div> <h2 class="rmk-qualification-header">Contributing your strengths: your qualifications</h2> <div class="rmk-qualification-content"><ul> <li>Bachelor’s or Master’s degree in Marketing, Information Technology, Business Administration, or related field.</li> <li>7+ years of experience in Microsoft Dynamics CRM / Dynamics 365 Customer Engagement, including large-scale implementations.</li> <li>Proven experience as a Solution Architect or Lead consultant in Microsoft Dynamics CRM programs or template-based rollouts.</li> <li>Strong understanding of B2B sales and service processes, ideally in industrial or equipment related industries.</li> <li>Deep expertise in Dynamics CRM capabilities, including Sales and customer engagement modules, Case and Service Management, and Platform configuration and customization.</li> <li>Experience designing and governing global CRM templates across multiple countries and legal entities. Experience integrating CRM platforms with ERP systems in complex B2B environments is a strong advantage.</li> <li>Demonstrated ability to analyze business challenges and translate them into CRM solutions that drive efficiency and value.</li> <li>Familiar with JIRA and Confluence (or similar tools) for task management and team collaboration.</li> <li>Strong communication and stakeholder management skills, with the ability to explain complex concepts clearly to both technical and non-technical audiences.</li> <li>Fluency in English (written and spoken); additional languages (e.g., German) are an advantage.</li> <li>A collaborative mindset and ability to work effectively in multicultural and cross-functional teams.</li> <li>Willingness to travel internationally (up to 30%) as required by project work.</li> <li>Microsoft Dynamics 365 certifications are a strong plus.</li> </ul></div> <h2 class="rmk-our-offer-header">Our commitment to you: your benefits</h2> <div class="rmk-our-offer-content">At Liebherr, we believe people are at the heart of our success. As part of our international team, you’ll enjoy a secure role in a family-owned company that values innovation, collaboration, and long-term career growth: <ul> <li>Competitive compensation and benefits package that recognizes your expertise</li> <li>Flexible and hybrid working model</li> <li>Creative freedom and responsibility to shape processes and solutions in our global transformation</li> <li>Continuous learning and development with tailored training and certification opportunities</li> <li>Meal vouchers</li> <li>Life and accident insurance</li> <li>Option to include a premium private health insurance package as part of the flexible remuneration</li> <li>A safe, stable and international workplace within a trusted family business that invests in people</li> </ul> Please note that we can only accept applications submitted through our website, using the online application form. We do not accept applications via recruitment agencies for this position. </div> <div class="rmk-posting-closure"> Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Karoliina Rissanen. One Passion. Many Opportunities. </div> </div> <h2 class="rmk-company-header">The company</h2> Liebherr is a family-run technology company that is not only one of the largest construction machinery manufacturers in the world, but also offers high-quality, user-oriented products and services in many other areas. The Group employs nearly 50,000 people in more than 140 companies on all continents. <h2 class="rmk-address-header">Location</h2> <div class="rmk-address-content"> Liebherr IT Shared Service Centre Ibérica, S.L. Parque Norte. Alamo building Serrano Galvache, 56 28033 Madrid Spain (ES) </div> <h2 class="rmk-recruiter-header">Contact</h2> <div class="rmk-recruiter"> Karoliina Rissanen [email protected] </div>

Solution Architect for Microsoft Dynamics CRM (m/f/d) (Madrid, ES) @ Liebherr-International S.A.

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