About this role
<p>SGL Business Services (SBS), located in Alhos Vedros, Portugal, is a key Shared Services Center of the SGL Carbon Group.</p> <p>Since 2016, SBS has been delivering high-quality support in Finance, Procurement and IT to multiple global sites.</p> <p>Driven by a collaborative and dedicated team, SBS is committed to excellence, continuous improvement, and creating value across the SGL Carbon network.</p> <p> </p><div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"></H2> </div><div></div></div></div><p style="margin:0.0cm;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif;text-align:left"><strong>IT Application Consultant SAP Sales & CRM (m/f/d)</strong></p> <p style="margin:0.0cm;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif;text-align:left"> </p> <p style="margin:0.0cm;text-align:center;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><strong> </strong></p> <p style="margin:0.0cm;text-align:justify;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif">We are looking for an experienced IT Application Consultant SAP Sales & CRM to join the SGL Global Competence Center Sales & Logistics. In this role, you will support and enhance our global Sales systems landscape, with a particular focus on SAP, integrated add-ons, and MS Dynamics solutions.</p> <p style="margin:0.0cm;text-align:justify;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0cm;text-align:justify;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0cm;text-align:justify;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><strong>Your Opportunity:</strong></p> <p style="margin:0.0cm;text-align:justify;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"> </p> <ul style="margin-top:0.0cm;margin-bottom:0.0cm"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif;text-indent:0.4px">Take responsibility for process-driven requirements definition, problem analysis, and sustainable solution design based on SAP, MS Dynamics, and related tools.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif;text-indent:0.4px">Design, configure, and document new solutions in SAP SD Sales, including technical specifications for ABAP developments.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif;text-indent:0.4px">Handle tickets and support incident resolution with a strong focus on SAP SD Sales customization and root-cause analysis.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif;text-indent:0.4px">Support the governance of the CRM solution landscape, including demand management, requirements analysis, and evaluation of implementation options.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif;text-indent:0.4px">Pre-filter and prioritize CRM tickets before handing them over to external support partners and coordinate supplier activities accordingly.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif;text-indent:0.4px">Support the Change Approval Board process in line with internal ITIL standards and contribute to structured change management.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif;text-indent:0.4px">Monitor external supplier performance for CRM services, with attention to service quality, budget compliance, and AMS governance.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif;text-indent:0.4px">Contribute to international implementation and upgrade projects in the SAP Sales & CRM area.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif;text-indent:0.4px">Support key users in implementing approved process changes and act as a first point of contact for external IT partners.</li> </ul> <p style="margin:0.0cm 0.0cm 0.0cm 18.0pt;text-align:justify;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0cm 0.0cm 0.0cm 18.0pt;text-align:justify;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0cm;text-align:justify;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><strong>Your Profile:</strong></p> <p style="margin:0.0cm;text-align:justify;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"> </p> <ul style="margin-top:0.0cm;margin-bottom:0.0cm"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif;text-indent:0.4px">University degree in IT or a comparable qualification.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif;text-indent:0.4px">At least 3 years of experience in IT consulting for SAP SD, with a focus on Sales.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif;text-indent:0.4px">Good understanding of Sales-related business processes, including pre-sales.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif;text-indent:0.4px">Experience in SAP SD configuration, ticket handling, and the translation of business requirements into practical system solutions.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif;text-indent:0.4px">Familiarity with project management methods and experience working in project-related environments.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif;text-indent:0.4px">Strong analytical, communication, and stakeholder management skills.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif;text-indent:0.4px">Excellent communication skills in English; German knowledge is a plus.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif;text-indent:0.4px">Team player willing to collaborate in an international environment and travel occasionally.</li> </ul> <p style="margin:0.0cm;text-align:justify;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0cm;text-align:justify;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0cm;text-align:justify;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><strong> </strong><strong>What We Offer:</strong></p> <p style="margin:0.0cm;text-align:justify;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"> </p> <ul style="margin-top:0.0cm;margin-bottom:0.0cm"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif;text-indent:0.4px">A dynamic role in an international environment</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif;text-indent:0.4px">A strong culture of feedback and continuous improvement</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif;text-indent:0.4px">Hybrid and flexible working model</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif;text-indent:0.4px">Permanent Contract</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif;text-indent:0.4px">Private health insurance</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif;text-indent:0.4px">Meal allowance</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif;text-indent:0.4px">Exclusive employee discounts through corporate benefits platform</li> </ul>