About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Role Summary:</b></H2> </div><div><p>As a <strong>Service Analyst & Governance Specialist</strong> <strong>(m/w/d)</strong>, you will support the implementation of Hyundai Motor Europe’s strategy to deliver a consistently high standard of customer service.This role encompasses the collection, processing, analysis, and reporting of Parts and Accessories data, enabling robust governance practices and informed decision-making across all relevant stakeholders</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>We want you to:</b></H2> </div><div><ul> <li>Monitor, analyze, and report on Parts & Accessories performance across NSCs, Distributors, and dealer networks by tracking key KPIs</li> <li>Identify trends, risks, and improvement opportunities using data insights.</li> <li>Develop and maintain dashboards, reporting frameworks, and performance reviews.</li> <li>Provide actionable recommendations to enhance service quality and efficiency.</li> <li>Ensuring adherence to governance frameworks, policies, and compliance standards.</li> <li>Supporting service improvement initiatives and operational excellence programs.</li> <li>Collaborating with cross-functional teams to optimize processes and controls.</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>About you:</b></H2> </div><div><ul> <li>Bachelor’s degree in Business Administration, Supply Chain Management, Engineering, or a related field</li> <li>3–5 years of experience in supply chain, preferably in the Automotive or FMCG industry, at national company or regional HQ level</li> <li>Strong understanding of supply chain operations, particularly within the automotive spare parts sector</li> <li>Knowledge of workshop and body shop operations, as well as spare parts components, would be considered a plus</li> <li>Proficiency in MS Office, particularly Excel, and Power BI or similar tools for data analysis and reporting</li> <li>Strong operational and process management mindset, with the ability to design, optimize, and continuously improve workflows for efficiency and effectiveness</li> <li>Solid understanding of customer journey dynamics, including customer service, sales, aftersales, and dealership operations within automotive or similar environments</li> <li>Excellent communication skills, combined with a collaborative, team-oriented approach and a strong focus on achieving measurable results</li> <li>Advanced proficiency in MS Office applications, particularly Excel and PowerPoint; experience with Power BI or similar data visualization tools is a strong advantage</li> <li>Basic to intermediate understanding of AI concepts and practical applications, with the ability to translate emerging technologies into business-relevant use cases considered a plus</li> <li>Fluent English (written and spoken) is required; proficiency in German or another European language is an added advantage</li> <li>Strong organizational and prioritization capabilities, with a structured approach to managing multiple tasks and competing deadlines</li> <li>High level of execution discipline, ensuring timely delivery of tasks with accuracy and attention to detail</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>We offer:</b></H2> </div><div><ul> <li>A competitive salary and benefits package</li> <li>Flexible working hours and a hybrid working policy</li> <li>Continued learning and professional development</li> <li>Car sharing and lease mobility program</li> <li>Complimentary daily lunch at our canteen and subsidized breakfast options</li> <li>Complimentary fitness facility and the opportunity to join various sporting clubs</li> <li>Highly international working environment</li> </ul> <p> </p></div></div></div>