About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Summary Statement</b></H2> </div><div><p><span style="font-size:16.0px">Since 1944, Wright & Filippis (W&F) has built a well-earned reputation as a leader in prosthetics and orthotics in Michigan.We are committed to improving the lives of our patients and to</span><span style="font-size:12.0pt">day, as part of Ottobock.care, we continue that legacy—combining the strength of a global innovator with the relationships and responsiveness of a local clinic. This next step deepens our commitment to delivering exceptional orthotic and prosthetic care to the communities we serve. When you join Ottobock.care, you're not just starting a job. You’re becoming part of a movement that is redefining what’s possible in patient care.</span></p> <p> </p> <p><span style="font-size:16.0px">We are currently looking for an on-site Patient Care Coordinator (PCC) at our Clinton Township, MI office. Ou<span style="font-size:12.0pt">r PCCs play a vital role in each patient's visit. From greeting patients to ensuring scheduling and documentation run smoothly, you'll be helping people move through life with confidence and independence.</span></span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Duties & Responsibilities</b></H2> </div><div><ul> <li><span style="font-size:16.0px">Provide administrative support at the front desk by answering telephones, taking messages, routing calls, or notifying appropriate individuals.</span></li> <li><span style="font-size:16.0px">Assist with scheduling or modifying patient appointments. </span></li> <li><span style="font-size:16.0px">Ensure customers receive the best service possible and concerns are satisfactorily resolved. </span></li> <li><span style="font-size:16.0px">Communicate courteously and professionally with patients for scheduling, financial responsibility, required medical documentation through direct live/phone communication, fax, and email as appropriate. </span></li> <li><span style="font-size:16.0px">Obtain medical documentation from physicians, physician assistants, nurse practitioners, therapists, nursing facilities and hospitals as applicable, through direct live/phone communication, fax, and email as appropriate. </span></li> <li><span style="font-size:16.0px">Perform initial insurance verfication and assist in securing insurance authorizations for patient cases as needed. </span></li> <li><span style="font-size:16.0px">Create patient account profile in the Medical Record system. </span></li> <li><span style="font-size:16.0px">Perform light shipping and receiving of medical device products and components. </span></li> <li><span style="font-size:16.0px">Maintain a clean office work environment. </span></li> <li><span style="font-size:16.0px">Accept cash payments from patients as appropriate. </span></li> <li><span style="font-size:16.0px">Comply with Corporate Compliance and HIPAA responsibilities. </span></li> <li><span style="font-size:16.0px">Perform other duties and special projects as assigned. </span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Qualifications</b></H2> </div><div><ul> <li><span style="font-size:16.0px">Proficient in MS Office and databases.</span></li> <li><span style="font-size:16.0px">Strong communication and interpersonal skills.</span></li> <li><span style="font-size:16.0px">Excellent organizational, analytical, and time management skills</span></li> <li><span style="font-size:16.0px">High school diploma or equivalent.</span></li> <li><span style="font-size:16.0px">Office administrative management experience, preferably in a medical/dental/therapy office.</span></li> <li><span style="font-size:16.0px">Knowledge of Medicare, Medicaid preferred.</span></li> <li><span style="font-size:16.0px">Insurance verification experience.</span></li> <li><span style="font-size:16.0px">Customer service experience.</span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Benefits</b></H2> </div><div><ul> <li><span style="font-size:16.0px">Medical</span></li> <li><span style="font-size:16.0px">Vision</span></li> <li><span style="font-size:16.0px">Dental</span></li> <li><span style="font-size:16.0px">Health savings accounts with employer contribution</span></li> <li><span style="font-size:16.0px">Flexible spending account options</span></li> <li><span style="font-size:16.0px">Company-paid life insurance policy</span></li> <li><span style="font-size:16.0px">Generous Paid time off</span></li> <li><span style="font-size:16.0px">7 Company holidays</span></li> <li><span style="font-size:16.0px">Floating holidays</span></li> <li><span style="font-size:16.0px">DailyPay </span></li> <li><span style="font-size:16.0px">100% company-paid short & long-term disability</span></li> <li><span style="font-size:16.0px">401k match up to 3.5%</span></li> </ul></div></div></div>