About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Summary Statement</b></H2> </div><div><p><span style="font-family:verdana, geneva, sans-serif">At Ottobock.care, we combine world-class innovation with compassionate, personalized care. As part of a global leader in prosthetics and orthotics, our local clinic is proud to serve the greater Austin metropolitan area with tailored mobility solutions that help our patients move freely and live fully. When you join Ottobock.care, you're not just starting a job. You’re becoming part of a movement that is redefining what’s possible in patient care. </span></p> <p> </p> <p><span style="font-family:verdana, geneva, sans-serif">We are currently seeking a Patient Care Coordinator in Austin, TX to ensure that scheduling, documentation, and day-to-day operations run smoothly. Our Patient Care Coordinators play a key role in delivering a positive care experience. </span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Duties & Responsibilities</b></H2> </div><div><ul> <li><span style="font-size:16.0px">Provide administrative support at the front desk by answering telephones, taking messages, routing calls, or notifying appropriate individuals.</span></li> <li><span style="font-size:16.0px">Greeting and directing visitors.</span></li> <li><span style="font-size:16.0px">Assist with scheduling or modifying patient appointments. </span></li> <li><span style="font-size:16.0px">Ensure customers receive the best service possible and concerns are satisfactorily resolved. </span></li> <li><span style="font-size:16.0px">Communicate courteously and professionally with patients for scheduling, financial responsibility, required medical documentation through direct live/phone communication, fax, and email as appropriate. </span></li> <li><span style="font-size:16.0px">Obtain medical documentation from physicians, physician assistants, nurse practitioners, therapists, nursing facilities and hospitals as applicable, through direct live/phone communication, fax, and email as appropriate. </span></li> <li><span style="font-size:16.0px">Assist in securing insurance authorizations for patient cases as needed. </span></li> <li><span style="font-size:16.0px">Create patient account profile in the Medical Record system. </span></li> <li><span style="font-size:16.0px">Perform light shipping and receiving of medical device products and components. </span></li> <li><span style="font-size:16.0px">Maintain a clean office work environment. </span></li> <li><span style="font-size:16.0px">Accept cash payments from patients as appropriate. </span></li> <li><span style="font-size:16.0px">Comply with Corporate Compliance and HIPAA responsibilities. </span></li> <li><span style="font-size:16.0px">Perform other duties and special projects as assigned. </span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Qualifications</b></H2> </div><div><ul> <li><span style="font-size:16.0px">High school diploma or equivalent.</span></li> <li><span style="font-size:16.0px">Proficient in MS Office and databases.</span></li> <li><span style="font-size:16.0px">Strong communication and interpersonal skills.</span></li> <li><span style="font-size:16.0px">Excellent organizational, analytical, and time management skills</span></li> <li><span style="font-size:16.0px">Office administrative management experience, preferably in a medical/dental/therapy office.</span></li> <li><span style="font-size:16.0px">Knowledge of Medicare, Medicaid preferred.</span></li> <li><span style="font-size:16.0px">Insurance verification experience.</span></li> <li><span style="font-size:16.0px">Customer service experience.</span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Benefits</b></H2> </div><div><ul> <li><span style="font-size:16.0px">Medical, Dental, </span><span style="font-size:16.0px">Vision</span></li> <li><span style="font-size:16.0px">Generous Paid Time Off (PTO)</span></li> <li><span style="font-size:16.0px">7 Company holidays</span></li> <li><span style="font-size:16.0px">Floating holidays</span></li> <li><span style="font-size:16.0px">DailyPay by ADP</span></li> <li><span style="font-size:16.0px">401k match up to 3.5%</span></li> <li><span style="font-size:16.0px">Health savings accounts with employer contribution</span></li> <li><span style="font-size:16.0px">Flexible spending account options</span></li> <li><span style="font-size:16.0px">Company-paid life insurance policy</span></li> <li><span style="font-size:16.0px">100% company-paid short & long-term disability</span></li> </ul></div></div></div>