About this role
<p style="margin:0.0cm 0.0cm 12.0pt;text-align:justify;font-size:12.0pt;font-family:'Univers (WN)', sans-serif"><span style="font-size:11.0pt;font-family:Arial, sans-serif">Provides support for hardware and software issues encountered by users using their personal computer, laptop, monitors, keyboards, printers, wireless scanners and printers, mobile devices, wifi access and other peripherals, etc.</span></p> <p><strong>RESPONSIBILITIES:</strong></p> <ol> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Univers (WN)', sans-serif"><span style="font-size:11.0pt;font-family:Arial, sans-serif">Receives, responds to, troubleshoots, and corrects IT related technical problems from internal customers. </span></li> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Univers (WN)', sans-serif"><span style="font-size:11.0pt;font-family:Arial, sans-serif">Tracks PC problems and resolves them in a prompt and courteous manner. </span></li> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Univers (WN)', sans-serif"><span style="font-size:11.0pt;font-family:Arial, sans-serif">Logs, monitor, resolve and close tickets in the Service Desk Tool.</span></li> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Univers (WN)', sans-serif"><span style="font-size:11.0pt;font-family:Arial, sans-serif">Directs advanced technical problems to the appropriate resource when necessary via helpdesk platform. </span></li> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Univers (WN)', sans-serif"><span style="font-size:11.0pt;font-family:Arial, sans-serif">Works on software installation, update, and configuration as directed by PC Coordinator(s).</span></li> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Univers (WN)', sans-serif"><span style="font-size:11.0pt;font-family:Arial, sans-serif">Works on the installation, configuration, and placement of new PCs, as well as assisting with the PC roll-down process.</span></li> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Univers (WN)', sans-serif"><span style="font-size:11.0pt;font-family:Arial, sans-serif">Works on the maintaining, configuration of printers, copy machine and PABX(or VOIP) etc.</span></li> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Univers (WN)', sans-serif"><span style="font-size:11.0pt;font-family:Arial, sans-serif">Works on the updating support information such as PC inventory, PC Loaners, IT assets etc. </span></li> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Univers (WN)', sans-serif"><span style="font-size:11.0pt;font-family:Arial, sans-serif">Assists with training for new hires and internal customers.</span></li> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Univers (WN)', sans-serif"><span style="font-size:11.0pt;font-family:Arial, sans-serif">Works with PC Support Coordinator(s) to determine daily/weekly priorities and to troubleshoot advanced technical problems.</span></li> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Univers (WN)', sans-serif"><span style="font-size:11.0pt;font-family:Arial, sans-serif">Evaluate and purchase IT equipment and network systems, etc., including computers, printers, network equipment, instruments, etc.</span></li> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Univers (WN)', sans-serif"><span style="font-size:11.0pt;font-family:Arial, sans-serif">Adhere to organizational requirements on quality management, health and safety, code of conduct, legal stipulations, environmental, 5S policies and general duty of care.</span></li> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Univers (WN)', sans-serif"><span style="font-size:11.0pt;font-family:Arial, sans-serif">Other duties assigned.</span></li> </ol> <p><strong>WORK ENVIRONMENT</strong></p> <ul> <li>Location: Singapore</li> <li>Works in a standard office environment and uses general office equipment (PC, telephone, copier, fax machine, etc.).</li> <li>Spends much time working directly with server equipment, printers, and network equipment.</li> <li>Works under limited supervision. </li> </ul> <p><strong> </strong></p> <p><strong>QUALIFICATIONS:</strong></p> <ul> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Univers (WN)', sans-serif"><span style="font-size:11.0pt;font-family:Arial, sans-serif">Diploma or Bachelor Degree in IT related field.</span></li> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Univers (WN)', sans-serif"><span style="font-size:11.0pt;font-family:Arial, sans-serif">Microsoft Windows operating Systems, outlook, Office.</span></li> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Univers (WN)', sans-serif"><span style="font-size:11.0pt;font-family:Arial, sans-serif">Microsoft Active Directory mainly include domain account & DHCP maintaining.</span></li> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Univers (WN)', sans-serif"><span style="font-size:11.0pt;font-family:Arial, sans-serif">Local and network printers(or multifunction) configuration and trouble-shooting.</span></li> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Univers (WN)', sans-serif"><span style="font-size:11.0pt;font-family:Arial, sans-serif">Wireless LAN configuration and installation.</span></li> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Univers (WN)', sans-serif"><span style="font-size:11.0pt;font-family:Arial, sans-serif">Mobile Smart devices installation and configuration(IOS or Android).</span></li> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Univers (WN)', sans-serif"><span style="font-size:11.0pt;font-family:Arial, sans-serif">Networking skill: PABX(Siemens), VOIP(Cisco).</span></li> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Univers (WN)', sans-serif"><span style="font-size:11.0pt;font-family:Arial, sans-serif">Laptop and Desktop ground up setup, deployment and repair.</span></li> </ul> <p><strong>EXPERIENCE:</strong></p> <p><strong> </strong></p> <p><strong>Essential:</strong></p> <ul> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Univers (WN)', sans-serif"><span style="font-size:11.0pt;font-family:Arial, sans-serif">Proficient in English (oral and written communication).</span></li> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Univers (WN)', sans-serif"><span style="font-size:11.0pt;font-family:Arial, sans-serif">Minimum 2 years of LAN and PC experiences.</span></li> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Univers (WN)', sans-serif"><span style="font-size:11.0pt;font-family:Arial, sans-serif">Good analytical trouble-shooting skills.</span></li> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Univers (WN)', sans-serif"><span style="font-size:11.0pt;font-family:Arial, sans-serif">Good problem analysis and solving techniques.</span></li> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Univers (WN)', sans-serif"><span style="font-size:11.0pt;font-family:Arial, sans-serif">Must be patient, customer focus and customer service orientated.</span></li> </ul> <p><strong> </strong></p> <p><strong>Desirable:</strong></p> <ul> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Univers (WN)', sans-serif"><span style="font-size:11.0pt;font-family:Arial, sans-serif">2 year plus years experience working with both networking and Micorosoft systems. </span></li> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Univers (WN)', sans-serif"><span style="font-size:11.0pt;font-family:Arial, sans-serif">2 years supporting Active Directory in a production environment.</span></li> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Univers (WN)', sans-serif"><span style="font-size:11.0pt;font-family:Arial, sans-serif">Experience in Service Desk environment would be advantages.</span></li> </ul>