About this role
<p style="margin:0.0in;text-align:center;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:10.0pt;font-family:Arial, sans-serif">Transformation Manager </span></strong><span style="font-family:'Times New Roman', serif"><br></span></p> <p style="margin:0.0in;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:10.0pt;font-family:Arial, sans-serif"> </span></strong></p> <p style="margin:0.0in;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:10.0pt;font-family:Arial, sans-serif"> </span></strong></p> <p style="margin:0.0in;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:10.0pt;font-family:Arial, sans-serif"> </span></strong></p> <p style="margin:0.0in 0.0in 0.0in 0.4pt;text-align:center;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:10.0pt;font-family:Arial, sans-serif"> </span></strong></p> <p style="margin:0.0in 0.0in 0.0in 0.4pt;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:11.0pt;font-family:Inter;color:#46beaa">This is Worldline</span></strong></p> <p style="margin:0.0in 0.0in 0.0in 0.4pt;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;font-family:Inter">We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape <a name="_Int_ACmQ8Qnk"></a>the evolution.</span></p> <p style="margin:0.0in 0.0in 0.0in 0.4pt;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0in 0.0in 0.0in 0.4pt;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:11.0pt;font-family:Inter;color:#46beaa">The Opportunity</span></strong></p> <p style="margin:0.0in 0.0in 0.0in 0.4pt;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;font-family:Inter">We are looking for a Transformation Manager to join our CIT Applications team within the Corporate IT department. Reporting to the Head of CIT Applications, you will play a key role in shaping and delivering our IT transformation roadmap, with a strong focus on SAP (currently transitioning to S/4HANA) and the modernization and rationalization of our application landscape, in alignment with the North Star 2030 plan.</span></p> <p style="margin:0.0in 0.0in 0.0in 0.4pt;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;font-family:Inter">You will be responsible for leading major transformation initiatives, such as application carve-outs and the transition to S/4HANA, while managing relationships with strategic suppliers across multiple projects and programs.</span></p> <p style="margin:0.0in 0.0in 0.0in 0.4pt;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;font-family:Inter">You will also oversee day-to-day activities within the CIT Applications perimeter, ensuring alignment with business needs, internal policies, and budgetary constraints.</span></p> <p style="margin:0.0in 0.0in 0.0in 0.4pt;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;font-family:Inter">The ideal candidate is proactive and a strong force of proposal, with a renovation mindset and a continuous improvement approach<strong>.</strong></span><span style="font-size:11.0pt;font-family:Inter"> They combine strong leadership and stakeholder management skills with solid SAP experience and a structured, results-oriented approach to transformation.</span></p> <p style="margin:0.0in;line-height:12.0pt;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0in;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:11.0pt;font-family:Inter;color:#46beaa">Day-to-Day Responsibilities</span></strong><strong><span style="font-size:11.0pt;font-family:Inter;color:black"></span></strong></p> <p style="margin:0.0in;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0in 0.0in 0.0in 0.5in;line-height:12.0pt;font-size:12.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:11.0pt;font-family:Inter;color:black">1. Transformation Strategy & Roadmap</span></strong></p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-bottom:0.0in;line-height:12.0pt;margin-top:0.0in;margin-right:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;font-family:Inter">Collaborate with business and IT leadership, in alignment with and under the guidance of the CIT Applications Head’s vision and strategy, to define, prioritize, and drive transformation initiatives within scope.</span></li> <li style="margin-bottom:0.0in;line-height:12.0pt;margin-top:0.0in;margin-right:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;font-family:Inter">Contribute to the application strategy, including rationalization and decommissioning of legacy solutions, in line with the CIT Applications strategic roadmap.</span></li> <li style="color:black;margin-bottom:0.0in;line-height:12.0pt;margin-top:0.0in;margin-right:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;font-family:Inter;color:windowtext">Prepare, structure, and coordinate key transformation initiatives, ensuring clear objectives, governance, decision-making processes, and communication, under the oversight of the CIT Applications Head</span><span style="font-size:11.0pt;font-family:Inter">.</span></li> </ul> <p style="margin:0.0in 0.0in 0.0in 0.5in;line-height:12.0pt;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0in 0.0in 0.0in 0.5in;line-height:12.0pt;font-size:12.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:11.0pt;font-family:Inter;color:black">2. Program & Project Management</span></strong></p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="color:black;margin-bottom:0.0in;line-height:12.0pt;margin-top:0.0in;margin-right:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;font-family:Inter">Lead key delivery projects, including IT application carve-outs, deployments, COPA, and New GL.</span></li> <li style="color:black;margin-bottom:0.0in;line-height:12.0pt;margin-top:0.0in;margin-right:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;font-family:Inter">Ensure stabilization of run activities with external service providers (transitioned in October 2025), including SLA definition, monitoring, and onboarding of new applications.</span></li> <li style="color:black;margin-bottom:0.0in;line-height:12.0pt;margin-top:0.0in;margin-right:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;font-family:Inter">Maintain and continuously improve project methodologies and prioritization processes: set deadlines, allocate resources across teams, monitor scope, budget, risks, dependencies, and timelines, and implement corrective or mitigation actions when needed.</span></li> <li style="color:black;margin-bottom:0.0in;line-height:12.0pt;margin-top:0.0in;margin-right:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;font-family:Inter">Oversee selected aspects of the application lifecycle within the CIT Applications perimeter, including onboarding and offboarding of internal and external resources.</span></li> <li style="color:black;margin-bottom:0.0in;line-height:12.0pt;margin-top:0.0in;margin-right:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;font-family:Inter">Coordinate application decommissioning and rationalization activities, ensuring risk management and business continuity.</span></li> <li style="color:black;margin-bottom:0.0in;line-height:12.0pt;margin-top:0.0in;margin-right:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;font-family:Inter">Lead regular alignment and governance meetings with IT, business stakeholders, and partners to secure agreement on priorities and decisions.</span></li> <li style="color:black;margin-bottom:0.0in;line-height:12.0pt;margin-top:0.0in;margin-right:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;font-family:Inter">Support risk assessment and de-risking initiatives for critical SAP and non-SAP applications when required.</span></li> </ul> <p style="margin:0.0in 0.0in 0.0in 0.5in;line-height:12.0pt;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0in 0.0in 0.0in 0.5in;line-height:12.0pt;font-size:12.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:11.0pt;font-family:Inter;color:black">3. Financial & Performance Management</span></strong></p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="color:black;margin-bottom:0.0in;line-height:12.0pt;margin-top:0.0in;margin-right:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;font-family:Inter">Analyze financial data related to projects and services, including budgets, cost forecasts, risks, and resource allocation.</span></li> <li style="color:black;margin-bottom:0.0in;line-height:12.0pt;margin-top:0.0in;margin-right:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;font-family:Inter">Ensure projects and services meet agreed SLAs, quality standards, and cost targets, and drive continuous improvement across these dimensions.</span></li> </ul> <p style="margin:0.0in 0.0in 0.0in 0.5in;line-height:12.0pt;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0in 0.0in 0.0in 0.5in;line-height:12.0pt;font-size:12.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:11.0pt;font-family:Inter;color:black">4. Supplier & Contract Management</span></strong></p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="color:black;margin-bottom:0.0in;line-height:12.0pt;margin-top:0.0in;margin-right:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;font-family:Inter">Manage relationships with key IT service providers and support contract management, renewals, and negotiations when required.</span></li> <li style="color:black;margin-bottom:0.0in;line-height:12.0pt;margin-top:0.0in;margin-right:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;font-family:Inter">Contribute to optimizing the supplier portfolio and sourcing models in support of transformation objectives.</span></li> </ul> <p style="margin:0.0in 0.0in 0.0in 0.5in;line-height:12.0pt;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0in 0.0in 0.0in 0.5in;line-height:12.0pt;font-size:12.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:11.0pt;font-family:Inter;color:black">5. Innovation, GenAI & Continuous Improvement</span></strong></p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="color:black;margin-bottom:0.0in;line-height:12.0pt;margin-top:0.0in;margin-right:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;font-family:Inter">Contribute to GenAI-related initiatives within CIT Applications, in collaboration with internal sponsors and innovation teams, to improve efficiency and user experience.</span></li> <li style="color:black;margin-bottom:0.0in;line-height:12.0pt;margin-top:0.0in;margin-right:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;font-family:Inter">Promote the adoption of new tools, practices, and technologies that support automation, standardization, and simplification.</span></li> <li style="color:black;margin-bottom:0.0in;line-height:12.0pt;margin-top:0.0in;margin-right:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;font-family:Inter">Identify opportunities for process optimization and lead or support continuous improvement initiatives across the CIT Applications organization.</span></li> </ul> <p style="margin:0.0in;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:11.0pt;font-family:Inter;color:#46beaa"> </span></strong></p> <p style="margin:0.0in;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:11.0pt;font-family:Inter;color:#46beaa">Who Are We Looking For</span></strong></p> <p style="margin:0.0in;line-height:12.0pt;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="color:black;margin-bottom:0.0in;line-height:12.0pt;margin-top:0.0in;margin-right:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;font-family:Inter">Bachelor’s degree in Business, Administration, Information Systems, Engineering, or a related field.</span></li> <li style="color:black;margin-bottom:0.0in;line-height:12.0pt;margin-top:0.0in;margin-right:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;font-family:Inter">At least 7 years of experience in IT and/or applications, with strong hands-on exposure to SAP (ECC and preferably S/4HANA).</span></li> <li style="color:black;margin-bottom:0.0in;line-height:12.0pt;margin-top:0.0in;margin-right:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;font-family:Inter">Proven experience in transformation, program, or portfolio management in an IT or applications context, ideally in an international environment.</span></li> <li style="color:black;margin-bottom:0.0in;line-height:12.0pt;margin-top:0.0in;margin-right:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;font-family:Inter">Experience managing or coordinating external service providers and contracts.</span></li> <li style="color:black;margin-bottom:0.0in;line-height:12.0pt;margin-top:0.0in;margin-right:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;font-family:Inter">Project Management certification (PMP, PRINCE2, or equivalent) is a strong plus.</span></li> <li style="color:black;margin-bottom:0.0in;line-height:12.0pt;margin-top:0.0in;margin-right:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;font-family:Inter">Demonstrated experience in a leadership role (team lead, project/program manager, or equivalent).</span></li> <li style="color:black;margin-bottom:0.0in;line-height:12.0pt;margin-top:0.0in;margin-right:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;font-family:Inter">Strong leadership and stakeholder management skills, with the ability to influence and align diverse stakeholders.</span></li> <li style="color:black;margin-bottom:0.0in;line-height:12.0pt;margin-top:0.0in;margin-right:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;font-family:Inter">Excellent written and verbal communication skills in English; additional languages are a plus.</span></li> <li style="color:black;margin-bottom:0.0in;line-height:12.0pt;margin-top:0.0in;margin-right:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;font-family:Inter">Strong analytical skills, attention to detail, and technical rigor.</span></li> <li style="color:black;margin-bottom:0.0in;line-height:12.0pt;margin-top:0.0in;margin-right:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;font-family:Inter">Excellent organizational skills and proven ability to manage multiple initiatives in parallel.</span></li> <li style="color:black;margin-bottom:0.0in;line-height:12.0pt;margin-top:0.0in;margin-right:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;font-family:Inter">Strong interpersonal skills and the ability to work effectively in cross-functional, multicultural teams.</span></li> </ul> <p style="margin:0.0in;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:11.0pt;font-family:Inter;color:#46beaa"> </span></strong></p> <p style="margin:0.0in;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:11.0pt;font-family:Inter;color:#46beaa">Shape the evolution</span></strong></p> <p style="margin:0.0in;line-height:12.0pt;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0in;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;font-family:Inter;color:black">We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.</span></p> <p style="margin:0.0in;line-height:12.0pt;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0in;line-height:12.0pt;font-size:12.0pt;font-family:Aptos, sans-serif"><strong><em><span style="font-size:11.0pt;font-family:Inter;color:black">Learn more about life at Worldline at </span></em></strong><a href="https://careers.worldline.com/en"><strong><em><span style="font-size:11.0pt;font-family:Inter;color:#46beaa">careers.worldline.com</span></em></strong></a><strong><em><span style="font-size:11.0pt;font-family:Inter;color:black"> </span></em></strong></p> <p style="margin:0.0in;line-height:12.0pt;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0in;line-height:12.0pt;font-size:12.0pt;font-family:Aptos, sans-serif"><strong><em><span style="font-size:11.0pt;font-family:Inter;color:black">We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.</span></em></strong></p> <p style="margin:0.0in 0.0in 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0in 0.0in 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span>#LI-NK1</span></p>