About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><u><b>Job Summary</b></u></H2> </div><div><div> <p>The Hospitality Services Agent delivers <strong>direct passenger assistance and hospitality services</strong>, supporting smooth passenger movement and service quality across airport facilities.</p> </div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><u><b>Job Responsibilities 1</b></u></H2> </div><div><div> <h3><strong>Passenger Assistance & Hospitality Delivery</strong></h3> <p>Provide courteous and professional assistance to passengers across hospitality touchpoints.</p> <h3><strong>Service Standards Compliance</strong></h3> <p>Deliver services in line with defined hospitality and airport standards.</p> <h3><strong>Operational Safety Awareness</strong></h3> <p>Adhere to safety, access, and security procedures while delivering services.</p> <h3><strong>Customer Issue Resolution</strong></h3> <p>Support resolution of passenger issues and escalate when needed.</p> <h3><strong>Service Area Readiness</strong></h3> <p>Ensure hospitality areas remain clean, orderly, and service‑ready.</p> <h3><strong>Operational Communication</strong></h3> <p>Coordinate with supervisors and operations on service needs.</p> </div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><u><b>Job Responsibilities 2</b></u></H2> </div><div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Additional Responsibilities 3</b></H2> </div><div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><u><b>Job Knowledge & Skills</b></u></H2> </div><div><div> <p><strong>Customer Service Excellence</strong><br>Understanding of professional service behaviours.</p> <p><strong>Airport Passenger Environment Awareness</strong><br>Knowledge of airport processes and passenger movement.</p> <p><strong>Safety & Security Awareness</strong><br>Basic understanding of airport operational rules.</p> <p><strong>Communication Skills</strong><br>Clear and courteous interaction with passengers.</p> <p><strong>Service Discipline</strong><br>Ability to work reliably under shift and volume pressure.</p> </div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><u><b>Job Experience</b></u></H2> </div><div><div><strong>3–5 years</strong> in customer service or hospitality roles.Experience in public‑facing environments.Airport experience is an advantage.</div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><u><b>Competencies</b></u></H2> </div><div><div>Agility</div><div>Hospitality Operations L2</div><div>Hospitality Operational Leadership L2</div><div>Hospitality Risk & Compliance Oversight L2</div><div>Passenger Flow Management L2</div><div>Port / Cargo / Guest Interface L2</div><div>AI Fluency</div><div>Leadership</div><div>Quality</div><div>Resilience</div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><u><b>Education</b></u></H2> </div><div><div>Secondary High School in Hospitality or any related field</div></div></div></div>