About this role
<p><strong>At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. </strong></p> <p></p><div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Job Overview</b></H2> </div><div><p>TE Connectivity is seeking a <strong>Supervisor, Customer Service I</strong>, to oversee the daily activities of our customer service team including pre-sales and post-sales service functions. In this role, you will lead, coach, and support a team of representatives to deliver exceptional customer experience, while driving process improvements and aligning with organizational service goals. </p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Job Requirements</b></H2> </div><div><ul> <li>Supervise and support customer service representatives, including organizing work schedules, performance review. </li> </ul> <ul> <li>Provide daily guidance and coaching to ensure customer inquiries are handled efficiently, accurately, and professionally. </li> </ul> <ul> <li>Identify and implement system and workflow improvements to increase team productivity and customer satisfaction. </li> </ul> <ul> <li>Establish and maintain customer service standards and work processes that align with TE Connectivity’s service initiatives and overall business objectives. </li> </ul> <ul> <li>Partner with cross-functional teams to ensure customer needs are met in a timely and effective manner. </li> </ul> <ul> <li>Reinforcing a positive team atmosphere. </li> </ul> <ul> <li>Teaching team members to solve problems and empowering them, when appropriate, to implement solutions on their own </li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>What your background should look like</b></H2> </div><div><ul> <li>A bachelors degree in an appropriate field is preferred, or local educational equivalent.</li> <li>Minimum of 3-5 years of progressively responsible professional experience in customer service, operations, or a related field. </li> </ul> <ul> <li>Demonstrated experience supervising or leading customer service teams. </li> </ul> <ul> <li>Strong communication, leadership, and problem-solving skills. </li> </ul> <ul> <li>Ability to balance day-to-day team management with process improvement initiatives. </li> </ul> <ul> <li>SAP, Salesforce and MS Office experience </li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Competencies</b></H2> </div><div><div>Values: Integrity, Accountability, Inclusion, Innovation, Teamwork</div></div></div></div><p><strong>ABOUT TE CONNECTIVITY</strong></p> <p>TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. As a trusted innovation partner, our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers enabling artificial intelligence, and more.</p> <p>Our more than 90,000 employees, including 10,000 engineers, work alongside customers in approximately 130 countries. In a world that is racing ahead, TE ensures that EVERY CONNECTION COUNTS. Learn more at <a href="http://www.te.com/" target="_blank" rel="noopener">www.te.com</a> and on <a href="https://www.linkedin.com/company/te-connectivity/">LinkedIn</a>, <a href="https://www.facebook.com/teconnectivity/">Facebook</a>, <a href="http://www.te.com.cn/chn-zh/policies-agreements/wechat.html">WeChat,</a> <a href="https://www.instagram.com/teconnectivity/">Instagram</a> and <a href="https://twitter.com/TEConnectivity">X (formerly Twitter).</a></p> <p> </p> <p><strong>COMPENSATION</strong><br>• Competitive base salary commensurate with experience: $55,700 - $83,600 (subject to change dependent on physical location)<br>• Posted salary ranges are made in good faith. TE Connectivity reserves the right to adjust ranges depending on the experience/qualification of the selected candidate as well as internal and external equity.<br>• Total Compensation = Base Salary + Incentive(s) + Benefits</p> <p><br><strong>BENEFITS</strong><br>• A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off and voluntary benefits.</p> <p> </p> <p><strong>EOE, Including Disability/Vets</strong></p> <p> </p> <p><strong>IMPORTANT NOTICE REGARDING RECRUITMENT FRAUD</strong><br>TE Connectivity has become aware of fraudulent recruitment activities being conducted by individuals or organizations falsely claiming to represent TE Connectivity. Please be advised that TE Connectivity <strong>never requests payment or fees</strong> from job applicants at any stage of the recruitment process. All legitimate job openings are posted exclusively on our official careers website at te.com/careers, and all email communications from our recruitment team will come <strong>only from actual email addresses ending in @te.com</strong>. If you receive any suspicious communications, we strongly advise you not to engage or provide any personal information, and to report the incident to your local authorities.</p>