About this role
<p style="margin:0.0cm;line-height:115%;font-size:11.0pt;font-family:'Hind107 Light'"><strong>Tasks</strong></p> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.4px;line-height:115%;font-size:11.0pt;font-family:'Hind107 Light';text-indent:0.4px">Perform failure analysis and root cause investigation on returned congatec products.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.4px;line-height:115%;font-size:11.0pt;font-family:'Hind107 Light';text-indent:0.4px">Reproduce failures and repair of failing electronic products, especially Printed Circuit Board Assemblies (PCBA)</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.4px;line-height:115%;font-size:11.0pt;font-family:'Hind107 Light';text-indent:0.4px">Use laboratory equipment (e.g. oscilloscope, microscopy, soldering stations) for detailed analysis and repair.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.4px;line-height:115%;font-size:11.0pt;font-family:'Hind107 Light';text-indent:0.4px">Create failure reports, corrective action reports (CAR) and 8D reports for customers.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.4px;line-height:115%;font-size:11.0pt;font-family:'Hind107 Light';text-indent:0.4px">Act as technical interface to customers for RMA-related topics.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.4px;line-height:115%;font-size:11.0pt;font-family:'Hind107 Light';text-indent:0.4px">Provide technical support and communication regarding failures, analysis results and solutions.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.4px;line-height:115%;font-size:11.0pt;font-family:'Hind107 Light';text-indent:0.4px">Manage the end-to-end RMA process, including: <ul style="list-style-type:circle;margin-top:0.0cm;margin-bottom:0.0cm"> <li style="margin:0.0cm 0.0cm 0.0cm 1.2px;line-height:115%;font-size:11.0pt;font-family:'Hind107 Light';text-indent:0.4px">Clarification of returned material with customers</li> <li style="margin:0.0cm 0.0cm 0.0cm 1.2px;line-height:115%;font-size:11.0pt;font-family:'Hind107 Light';text-indent:0.4px">Creation and assignment of RMA numbers in ERP system</li> <li style="margin:0.0cm 0.0cm 0.0cm 1.2px;line-height:115%;font-size:11.0pt;font-family:'Hind107 Light';text-indent:0.4px">Coordination of incoming and outgoing shipments</li> </ul> </li> <li style="margin:0.0cm 0.0cm 0.0cm 0.4px;line-height:115%;font-size:11.0pt;font-family:'Hind107 Light';text-indent:0.4px">Support continuous product improvement by feeding back failure data to engineering teams.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.4px;line-height:115%;font-size:11.0pt;font-family:'Hind107 Light';text-indent:0.4px">Collect and analyze failure data (error codes, root causes, corrective actions).</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.4px;line-height:115%;font-size:11.0pt;font-family:'Hind107 Light';text-indent:0.4px">Support the implementation and improvement of customer service and repair processes.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.4px;line-height:115%;font-size:11.0pt;font-family:'Hind107 Light';text-indent:0.4px">Maintain laboratory equipment and test infrastructure.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.4px;line-height:115%;font-size:11.0pt;font-family:'Hind107 Light';text-indent:0.4px">Contribute to ERP and tool improvements for service and RMA handling.</li> </ul> <p style="margin:0.0cm;line-height:115%;font-size:11.0pt;font-family:'Hind107 Light'"> </p> <p style="margin:0.0cm;line-height:115%;font-size:11.0pt;font-family:'Hind107 Light'"><strong>Profile</strong></p> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.4px;line-height:115%;font-size:11.0pt;font-family:'Hind107 Light';text-indent:0.4px">Bachelor’s degree in Electrical/Electronic Engineering or related field.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.4px;line-height:115%;font-size:11.0pt;font-family:'Hind107 Light';text-indent:0.4px">2–5 years of experience in failure analysis, repair, or customer service engineering in electronics or EMS environment.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.4px;line-height:115%;font-size:11.0pt;font-family:'Hind107 Light';text-indent:0.4px">Solid understanding of electronic circuits and components.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.4px;line-height:115%;font-size:11.0pt;font-family:'Hind107 Light';text-indent:0.4px">Ability to read and interpret schematics and PCB layouts.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.4px;line-height:115%;font-size:11.0pt;font-family:'Hind107 Light';text-indent:0.4px">Hands-on experience with laboratory equipment (oscilloscope, multimeter, solder stations, etc.).</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.4px;line-height:115%;font-size:11.0pt;font-family:'Hind107 Light';text-indent:0.4px">Knowledge of failure mechanisms in electronic components and systems.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.4px;line-height:115%;font-size:11.0pt;font-family:'Hind107 Light';text-indent:0.4px">Experience with debugging and repair of embedded systems (x86/ARM is a plus).</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.4px;line-height:115%;font-size:11.0pt;font-family:'Hind107 Light';text-indent:0.4px">Experience in customer communication and technical reporting.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.4px;line-height:115%;font-size:11.0pt;font-family:'Hind107 Light';text-indent:0.4px">Familiarity with RMA processes and ERP systems (e.g. SAP).</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.4px;line-height:115%;font-size:11.0pt;font-family:'Hind107 Light';text-indent:0.4px">Structured approach to problem solving and root cause analysis.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.4px;line-height:115%;font-size:11.0pt;font-family:'Hind107 Light';text-indent:0.4px">Strong customer-oriented mindset.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.4px;line-height:115%;font-size:11.0pt;font-family:'Hind107 Light';text-indent:0.4px">Strong analytical and troubleshooting skills.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.4px;line-height:115%;font-size:11.0pt;font-family:'Hind107 Light';text-indent:0.4px">Good communication skills in English (spoken and written).</li> </ul>