About this role
<p><strong>About the Role</strong><br>As part of our Corporate IT organization, the Service Management team ensures reliable and efficient IT services for our employees. The team acts as the primary point of contact for IT-related requests and supports the smooth operation of workplace technology across the company.</p> <p>To strengthen our team, we are looking for an IT Service Management Specialist with a focus on user support, client services, and IT service operations.</p> <p> </p> <p><span style="text-decoration:underline"><strong>Tasks:</strong></span></p> <p>IT Service Desk & User Support</p> <ul> <li>Provide 1st level support for employees (also onsite), analyze and resolve technical issues or escalate complex cases to specialized teams</li> </ul> <p>Client & Workplace Management</p> <ul> <li>Install, configure, and maintain client devices such as laptops, desktops, and peripherals</li> <li>Support lifecycle management of workplace hardware and coordinate/organize hardware support with vendors (e.g., Dell Premier Support)</li> </ul> <p>Identity & Access Management</p> <ul> <li>Manage user accounts and access permissions</li> <li>Support the implementation of role-based access concepts</li> <li>Handle identity and access requests in accordance with internal processes</li> </ul> <p>Application Support and Administration</p> <ul> <li>Provide support and adminstration for Microsoft 365 applications and services as well as for Jira application and plug ins</li> </ul> <p>Process & Workflow Automation</p> <ul> <li>Support the automation of IT workflows and service processes</li> <li>Implement and maintain workflow automations using Microsoft Power Automate</li> </ul> <p>IT Asset & Hardware Management</p> <ul> <li>Manage procurement and ordering of IT hardware, maintain hardware inventory and IT asset records, support planning and coordination of hardware rollouts</li> </ul> <p> </p> <p><span style="text-decoration:underline"><strong>Your Profile</strong></span></p> <ul> <li>Completed education in IT (e.g., IT Specialist, System Administrator) or a comparable qualification</li> <li>Experience in 1st and/or 2nd level IT support</li> <li>Solid knowledge of Windows client environments and Microsoft 365</li> <li>Solid knowledge of Jira</li> <li>Experience in end-user support and client management</li> <li>Experience with Power Automate or similar workflow automation tools is a plus</li> <li>Familiarity with enterprise hardware environments (e.g., Dell client systems) is an advantage</li> <li>Strong service-oriented mindset</li> <li>Good communication skills when working with end users</li> <li>Structured and solution-oriented way of working</li> <li>Team-oriented and collaborative approach</li> </ul>