About this role
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. <div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Job Overview</b></H2> </div><div><p> </p> <p style="margin:0.0cm;line-height:normal;background-color:#f9f9f9;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <p style="margin:0.0cm;line-height:normal;background-color:#f9f9f9;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:black">The Solution Center Team supports the Enterprise to drive Customer Growth and Experience and the Distribution Channel business unit to make it easy for our Distribution partners to do business with TE. The organization consists of more than 400 employees who provide global service to both Customers and Distributors and drive growth for the organization.</span></p> <p style="margin:0.0cm;line-height:normal;background-color:#f9f9f9;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <p><span style="font-size:10.5pt;line-height:107%;font-family:Arial, sans-serif">Be the face and voice of TE Connectivity to drive company growth by delivering an Extraordinary Customer Experience. Make every interaction memorable, enabling deeper relationships. Deliver value to our distribution partners while resolving all their inquiries. Identify opportunities to generate new business and organic revenue growth. Create a favorable impression and sell the TE brand to strengthen our positioning with customers</span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Job Requirements</b></H2> </div><div><p> </p> <ul style="margin-bottom:0.0cm;margin-top:0.0px" type="disc"> <li style="color:black;line-height:normal;background-color:#f9f9f9;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif">Deliver an extraordinary customer experience by providing our Distribution partners with world-class customer service.</span></li> <li style="color:black;line-height:normal;background-color:#f9f9f9;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif">Create revenue by building relationships and quantifying orders through daily tasks, such as, creating quotes, processing, and expediting orders and worklist functions.</span></li> <li style="color:black;line-height:normal;background-color:#f9f9f9;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif">Follow-up on Special Price Requests.</span></li> <li style="color:black;line-height:normal;background-color:#f9f9f9;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif">Communicate with Distributors via various channels such as telephone, email and chat to assist with real-time needs to propose options and solutions.</span></li> <li style="color:black;line-height:normal;background-color:#f9f9f9;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif">Liaison with internal support areas including production, sales, engineering, customer care and others as necessary to resolve customer inquiries and requests. </span></li> <li style="color:black;line-height:normal;background-color:#f9f9f9;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif">Nurture and convert revenue streams by working with pricing on a competitive infrastructure through consistent communication with our customer(s). </span></li> <li style="color:black;line-height:normal;background-color:#f9f9f9;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif">Participate in meetings to gain insight, and provide information, about the top priorities for your assigned Distributor. </span></li> <li style="color:black;line-height:normal;background-color:#f9f9f9;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif">Be able to work both independently and as a team to ensure success. Collaboration is a key element in our daily tasks. </span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Skills</b></H2> </div><div><p> </p> <ul> <li style="line-height:normal;background-color:#f9f9f9;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:black">3+ Years of Order management , Customer Escallation handling experienece </span></li> <li style="line-height:normal;background-color:#f9f9f9;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:black">Strong verbal, written, and presentation skills</span></li> <li style="line-height:normal;background-color:#f9f9f9;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:black">Proven ability to initiate, organize, and complete multiple tasks in a timely manner</span></li> <li style="line-height:normal;background-color:#f9f9f9;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:black">Demonstrates ability to share creative and new ideas</span></li> <li style="line-height:normal;background-color:#f9f9f9;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:black">Consultative selling experience desired</span></li> <li style="line-height:normal;background-color:#f9f9f9;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:black">Relevant product or industry experience a plus</span></li> <li style="line-height:normal;background-color:#f9f9f9;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:black;background-color:#f9f9f9">Team player, critical thinker, self-motivator and ability to maintain a proactive positive attitude.</span></li> <li style="line-height:normal;background-color:#f9f9f9;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;line-height:107%;font-family:Arial, sans-serif;color:black;background-color:#f9f9f9">A passion for serving customers</span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Competencies</b></H2> </div><div><div>Values: Integrity, Accountability, Inclusion, Innovation, Teamwork</div></div></div></div>