About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Purpose</H2> </div><div><ul><li style="text-align:justify">To drive / answer to internal and external stakeholders queries related to P2P process.</li><li style="text-align:justify">To be responsible for meeting and exceeding Service Level Agreements and customer expectations.</li></ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Responsibilities</H2> </div><div><ul><li style="text-align:justify">Support the implementation of the Help & Support Centre strategy for P2P.</li><li style="text-align:justify">Prepare and keep process documentation and knowledge base up to date.</li><li style="text-align:justify">Provide support to the employees and suppliers using official communication channels (mainly but not only through a ticket management system).</li><li style="text-align:justify">Drive effectively and timely all incoming requests, acting as a first point of contact, according to the predefined SLAs.</li><li style="text-align:justify">Ensure quality of response, by seeking information and delivering effective answers to employees and suppliers or following up with the relevant SMEs when necessary.</li><li style="text-align:justify">Contribute to the optimization, standardization & efficiency of processes and systems.</li></ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Education</H2> </div><div><ul><li style="text-align:justify">Bachelor's degree in Accounting, Finance, Business Administration, or a related field.</li><li style="text-align:justify">Fluency in English is essential for communicating effectively with internal stakeholders and external parties</li></ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Experience</H2> </div><div><ul><li style="text-align:justify">Candidates should have 1-3 years of experience in accounts payable or customer service, preferably within a corporate environment or accounting firm.</li><li style="text-align:justify">Effective written and verbal communication skills</li></ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Functional Competencies</H2> </div><div><div>Compliance</div><div>Stakeholder mapping</div><div>P2P support process and vendor management</div><div>Data collection and entry</div></div></div></div>