About this role
<p><u><b>About AkzoNobel</b></u></p> <p>Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It’s what you’d expect from a pioneering and long-established paints company that’s dedicated to providing sustainable solutions and preserving the best of what we have today – while creating an even better tomorrow. Let’s paint the future together.</p> <p> </p> <p>For more information please visit <a href="http://www.akzonobel.com">www.akzonobel.com </a></p> <p> </p> <p>© 2024 Akzo Nobel N.V. All rights reserved.</p> <div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Site Vilafranca del Penedès</H2> </div><div><p> </p> <p><strong><span style="font-family:arial, helvetica, sans-serif;font-size:36.0pt;color:darkcyan">Technical Service Business Partner</span></strong></p> <p> </p> <p><span style="font-size:14.0pt;color:black"><span style="font-family:arial, helvetica, sans-serif">The purpose for this role will be:</span></span></p> <p> </p> <ul> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">The Technical Services Business Partner provides comprehensive technical support and training to customers in the packaging coatings (FCG) business, ensuring optimal product performance and customer satisfaction.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">The role supports both new business acquisition and retention of existing customers by resolving complex product and application issues, implementing new products and technologies, delivering technical demonstrations and training, and collaborating with Sales and Marketing to develop customer strategies.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt;color:black">By leveraging technical expertise and commercial understanding, the role protects and grows existing business, strengthens long-term customer relationships, and promotes the company’s reputation, values, and technical leadership.</span></li> </ul> <p style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"> </p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">About the role</H2> </div><div><p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Key Accountabilities:</span></p> <p> </p> <ul> <li><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Provide technical support and training to customers on company products, equipment, and documentation.</span></li> <li><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Analyse and resolve product-related issues, including on-site and laboratory investigations; coordinate corrective actions with RS Lab and/or Quality Control.</span></li> <li><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Manage complex customer complaints and proactively prevent recurring technical problems.</span></li> <li><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Collaborate with Sales & Marketing to gather customer needs and contribute to the development of customer strategies.</span></li> <li><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Actively participate as a technical peer with Sales Representatives throughout key phases of the sales process, including with prospects.</span></li> <li><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Support testing, implementation, and qualification of new products and technologies; advise on prototype selection and support test market activities.</span></li> <li><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Build and maintain strong relationships with customer technical staff to protect and grow business.</span></li> <li><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Maintain accurate and complete customer data in CRM systems and utilize all relevant reporting tools.</span></li> <li><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Provide regular progress reports, analyse market trends, and recommend improvements to the market approach.</span></li> <li><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Monitor and report on competitive activities at customer sites.</span></li> <li><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Promote and uphold the company’s reputation and values, ensuring long-term customer relationships.</span></li> <li><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Ensure full compliance with corporate policies, site procedures, and HSE standards.</span></li> <li><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Manage customer and company expectations for mutually beneficial outcomes.</span></li> <li><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Advise management on technical training needs.</span></li> <li><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Maintain technical company equipment in a safe and proper manner.</span></li> </ul> <p> </p> <p> </p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"> </H2> </div><div><p> </p> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Specific Tasks:</span></p> <p> </p> <ul> <li><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Deliver technical support on product use and application at customer site.</span></li> <li><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Participate jointly with Sales Representatives in the sales process, providing technical input to support business growth.</span></li> <li><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Conduct and assist in product testing and implementation of new technologies at customer sites.</span></li> <li><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Support product development activities, including prototype selection advice and execution of test marketing.</span></li> <li><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Maintain CRM and other relevant databases with accurate and complete information, including visit reports, action items, cases, and regulatory requests.</span></li> <li><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Prepare and submit regular progress reports, market trends analysis, and recommendations for improvement.</span></li> <li><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Monitor and document competitor activities observed at customer sites.</span></li> <li><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Ensure all technical equipment is used and maintained according to safety and operational guidelines.</span></li> <li><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Advise management on customer training needs and help secure participation in technical courses.</span></li> </ul> <p> </p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">About You</H2> </div><div><p> </p> <ul> <li><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">3–10 years’ experience in paints & coatings or a comparable B2B/FCG/Coil environment, including customer/segment profiling and technical support.</span></li> <li><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Bachelor’s degree in Chemical Engineering, Chemistry, or a related technical field (Master’s or business qualification preferred).</span></li> <li><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Strong problem-solving skills and ability to analyse technical issues independently.</span></li> <li><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Effective stakeholder management, communication, and presentation skills.</span></li> <li><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Ability to create value propositions and translate technical topics into customer-focused solutions.</span></li> <li><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Commercial and business acumen, including a basic understanding of financial concepts related to sales and cost-to-serve.</span></li> <li><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Fluency in English and Spanish.</span></li> <li><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Experience delivering technical training and conducting product demonstrations is desirable.</span></li> <li><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Located in Vilafranca del Penedès or close to.</span></li> <li><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Available to travel (Africa and Spain mainly).</span></li> </ul> <p> </p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">What we offer</H2> </div><div><p> </p> <div> <div id="18__sectionList"> <div id="18_206241088" tabindex="0"> <div id="31_"> <div id="31__section"> <div id="31__section_desc" tabindex="0"> <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Join a growing multinational company. </span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Stable project.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Professional and personal development in a dynamic environment. </span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Hybrid teleworking modality.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Dining room benefits.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Flexible remuneration.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Access to training platform. </span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Free parking.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Company car available for this position.</li> </ul> <p> </p> <p> </p> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">#LI-NC1 #LI-Hybrid</span></p> <p> </p> </div> </div> </div> <div id="31__bottomIndicator"></div> </div> </div> </div> <p> </p></div></div></div><p><span style="font-size:14.0px">At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.</span></p> <p><span style="font-size:14.0px">Requisition ID: <span contenteditable="false">53495</span> </span></p>