About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="word-wrap:break-word"><H2 style="margin:0.0px">Scope</H2> </div><div>Guide all the service in the areas under his/her responsibility - restaurant(s), banquet(s), bar(s), room service, mini-bar and disco(s) - coordinating teams in the field and providing assistance whenever necessary.</div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="word-wrap:break-word"><H2 style="margin:0.0px">Responsabilities and areas of action</H2> </div><div>Guide and supervise a service area - Supervise the service in the areas under his/her responsibility restaurant(s), banquet(s), bar(s), room service, etc. and meet daily with teams to organise and give indications about the service to be performed. - Adjust and optimize the teams and material resources available to the events planned for each day. Verify daily occurrences, performance and conditions - Verify daily occurrences in the service, the quality level of products and service, the satisfaction/disatisfaction of customers, the sanitary, cleaning and hygiene conditions, ensuring the best capacity response of his/her teams and the quick resolution of potential problems when they occur.</div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="word-wrap:break-word"><H2 style="margin:0.0px">Behavioral Competencies</H2> </div><div><div>Business Orientation (Be Efficient)</div><div>Goal Orientation (Be Efficient)</div><div>Adaptation to Transformation (Be Agile)</div><div>Customer Focus (internal and external) (Be Passionate)</div><div>Team-work (Be Collaborative)</div><div>Resilience (Be Agile)</div><div>Rigor and Attention to Detail (Be Efficient)</div><div>Proactivity (Be Efficient)</div><div>Enviromental and social Consciousness (Be Conscious)</div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="word-wrap:break-word"><H2 style="margin:0.0px">Technical Competencies</H2> </div><div><div>Restaurant Service</div><div>F&B software (Micros)</div><div>HACCP</div><div>English</div><div>Customer Service</div></div></div></div>