About this role
<p><span style="font-size:14.0pt"><strong>Guest Experience Supervisor / Front Office Supervisor</strong></span><br><span style="font-size:14.0pt"><strong>Pestana Chelsea Bridge Hotel, London</strong></span></p> <p> </p> <p>Pestana Chelsea Bridge Hotel is looking for a confident, guest-focused, and hands-on <strong>Front Office Supervisor</strong> to join our Front Office team.</p> <p>This is a great opportunity for someone who enjoys working with people, leading by example, and creating a welcoming and professional experience for every guest. You will play an important role in the day-to-day operation of Reception, supporting the team and helping to ensure smooth arrivals, departures, and guest service throughout the shift.</p> <p> </p> <h3><span style="text-decoration:underline"><strong><span style="font-size:12.0pt">What you will be doing</span></strong></span></h3> <ul style="list-style-type:disc"> <li>Supervising the day-to-day operation of the Front Office during your shift</li> <li>Welcoming guests and ensuring a warm, professional, and efficient check-in and check-out experience</li> <li>Supporting the Front Office team and leading by example in service delivery</li> <li>Handling guest queries, requests, and complaints promptly and professionally</li> <li>Assisting with room allocations, guest profiles, billing, and reservations</li> <li>Ensuring guest information and operational records are updated accurately</li> <li>Working closely with Housekeeping to monitor room status and readiness for arrivals</li> <li>Liaising with other departments to ensure a smooth and seamless guest journey</li> <li>Handling telephone calls, messages, and guest requests in a timely manner</li> <li>Supporting the Front Office Manager and Assistant Front Office Manager with the daily running of the department</li> <li>Helping to train, guide, and support team members on shift</li> <li>Ensuring company procedures, service standards, and health and safety requirements are followed at all times</li> </ul> <h3> </h3> <h3><span style="text-decoration:underline;font-size:12.0pt"><strong>What we are looking for</strong></span></h3> <ul style="list-style-type:disc"> <li>Previous Front Office experience within a hotel environment</li> <li>Previous supervisory experience is preferred</li> <li>A strong passion for guest service and hospitality</li> <li>Excellent communication and interpersonal skills</li> <li>A positive, professional, and approachable manner</li> <li>Good problem-solving skills and the ability to stay calm under pressure</li> <li>Strong organisational skills and attention to detail</li> <li>A team-focused approach and willingness to support colleagues across the department</li> <li>Flexibility to work shifts, including weekends and bank holidays</li> <li>Experience using <strong>Opera Cloud</strong> is desirable and would be a strong advantage</li> </ul> <h3> </h3> <h3><span style="text-decoration:underline;font-size:12.0pt"><strong>Why join Pestana Chelsea Bridge Hotel</strong></span></h3> <ul style="list-style-type:disc"> <li>Be part of an established international hotel group</li> <li>Work in a supportive and professional team environment</li> <li>Gain valuable experience in a busy London hotel operation</li> <li>Opportunities for development and progression within the business</li> </ul> <p> </p> <p style="text-align:center">If you are passionate about hospitality and ready to take the next step in your Front Office career, we would love to hear from you.</p> <p style="text-align:center"><strong>Pestana Hotel Group is an equal opportunities employer and is committed to creating an inclusive and supportive workplace for all.</strong></p>