About this role
<p style="margin:0.0cm;text-align:justify;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="background-color:white">O Hotel Pestana Palace Lisboa é membro da prestigiada The Leading Hotels of the World (LHW), é um palácio restaurado do século XIX - o Palácio Valle Flôr, antiga residência de condes e marqueses. Classificado como Monumento Nacional, a sua localização privilegiada permite desfrutar de uma vista sobre o rio Tejo.</span></p> <p><span style="background-color:black"><span style="background-color:white"><span style="font-size:11.0pt;line-height:107%;font-family:Calibri, sans-serif;background-color:white">Procuramos </span><strong><span style="font-size:12.0pt;line-height:107%;font-family:'Calibri Light', sans-serif;background-color:white">Hostess</span></strong><span style="font-size:11.0pt;line-height:107%;font-family:Calibri, sans-serif;background-color:white"> (m/f) </span><span style="font-size:11.0pt;line-height:107%;font-family:Calibri, sans-serif;background-color:white">para continuar a elevar a nossa história de sucesso</span></span><span style="font-size:11.0pt;line-height:107%;font-family:Calibri, sans-serif;background-color:black"><span style="background-color:white">.</span></span></span></p> <p style="margin:0.0cm;text-align:justify;background-color:white;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:Calibri, sans-serif;color:black">Garante o acolhimento e atendimento ao cliente oferecendo um serviço de qualidade.</span></p> <p style="margin:0.0cm;text-align:justify;background-color:white;font-size:12.0pt;font-family:'Times New Roman', serif"> </p> <p style="margin:0.0cm;text-align:justify;background-color:white;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:Calibri, sans-serif;color:black;background-color:white">O que oferecemos?</span></p> <p style="margin:0.0cm;text-align:justify;background-color:white;font-size:12.0pt;font-family:'Times New Roman', serif"> </p> <ul style="margin-top:0.0cm;margin-bottom:0.0cm"> <li style="margin:0.0cm 0.0cm 0.0cm 0.4px;text-align:justify;background-color:white;font-size:12.0pt;font-family:'Times New Roman', serif;text-indent:0.4px"><span style="font-size:11.0pt;font-family:Calibri, sans-serif;color:black;background-color:white">Plano de saúde – acesso a seguro de saúde;</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.4px;text-align:justify;background-color:white;font-size:12.0pt;font-family:'Times New Roman', serif;text-indent:0.4px"><span style="font-size:11.0pt;font-family:Calibri, sans-serif;color:black;background-color:white">Cartão de descontos e parcerias – acesso a descontos exclusivos em unidades Pestana e em diversos outros parceiros;</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.4px;text-align:justify;background-color:white;font-size:12.0pt;font-family:'Times New Roman', serif;text-indent:0.4px"><span style="font-size:11.0pt;font-family:Calibri, sans-serif;color:black;background-color:white">Pestana Academy – acesso a programas de desenvolvimento que apoiam na progressão de carreira;</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.4px;text-align:justify;background-color:white;font-size:12.0pt;font-family:'Times New Roman', serif;text-indent:0.4px"><span style="font-size:11.0pt;font-family:Calibri, sans-serif;color:black;background-color:white">Mobilidade de oportunidades internas – acesso a mobilidade interna em várias geografias;</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.4px;text-align:justify;background-color:white;font-size:12.0pt;font-family:'Times New Roman', serif;text-indent:0.4px"><span style="font-size:11.0pt;font-family:Calibri, sans-serif;color:black;background-color:white">Apoio à comunidade e voluntariado – possibilidade em participar em diversas ações de voluntariado.</span></li> </ul> <p style="margin:0.0cm;text-align:justify;background-color:white;font-size:12.0pt;font-family:'Times New Roman', serif"> </p> <p style="margin:0.0cm;background-color:white;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:Calibri, sans-serif;color:black;background-color:white">Principais Responsabilidades:</span></p> <p style="margin:0.0cm;background-color:white;font-size:12.0pt;font-family:'Times New Roman', serif"> </p> <ul style="margin-bottom:0.0cm;margin-top:0.0px" type="disc"> <li style="line-height:normal;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;font-size:11.0pt;font-family:Calibri, sans-serif">Atender os hóspedes nos pontos de venda de F&B; </li> <li style="line-height:normal;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;font-size:11.0pt;font-family:Calibri, sans-serif">Cumprimentar os hóspedes à entrada e fornecer-lhes menus;</li> <li style="line-height:normal;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;font-size:11.0pt;font-family:Calibri, sans-serif">Responder a quaisquer perguntas iniciais e acrescentar hóspedes à lista de espera, conforme necessário;</li> <li style="line-height:normal;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;font-size:11.0pt;font-family:Calibri, sans-serif">Sentar os hóspedes nas mesas ou nas áreas de espera e atribuir os hóspedes às mesas que preferem, mantendo a rotação das mesas na mente;</li> <li style="line-height:normal;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;font-size:11.0pt;font-family:Calibri, sans-serif">Assegurar que os hóspedes estão satisfeitos com a comida e o serviço e responder a eventuais reclamações e ajudar a resolvê-las.</li> </ul> <p style="margin:0.0cm 0.0cm 0.0cm 36.0pt;background-color:white;font-size:12.0pt;font-family:'Times New Roman', serif"> </p> <p style="margin:0.0cm;background-color:white;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:Calibri, sans-serif;color:black;background-color:white">Experiência que procuramos:</span></p> <ul style="margin-top:0.0cm;margin-bottom:0.0cm"> <li style="margin:0.0cm 0.0cm 0.0cm 0.4px;background-color:white;font-size:12.0pt;font-family:'Times New Roman', serif;text-indent:0.4px"><span style="font-size:11.0pt;font-family:Calibri, sans-serif;color:black;background-color:white">Experiência mínima na função em hotelaria de 4/5 estrelas;</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.4px;background-color:white;font-size:12.0pt;font-family:'Times New Roman', serif;text-indent:0.4px"><span style="font-size:11.0pt;font-family:Calibri, sans-serif;color:black;background-color:white">Gosto pelo contacto com o cliente;</span></li> </ul> <ul style="margin-top:0.0cm;margin-bottom:0.0cm"> <li style="margin:0.0cm 0.0cm 0.0cm 0.4px;background-color:white;font-size:12.0pt;font-family:'Times New Roman', serif;text-indent:0.4px"><span style="font-size:11.0pt;font-family:Calibri, sans-serif;color:black;background-color:white">Boa capacidade de comunicação;</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.4px;background-color:white;font-size:12.0pt;font-family:'Times New Roman', serif;text-indent:0.4px"><span style="font-size:11.0pt;font-family:Calibri, sans-serif;color:black;background-color:white">Atitude proativa e dinâmica;</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.4px;background-color:white;font-size:12.0pt;font-family:'Times New Roman', serif;text-indent:0.4px"><span style="font-size:11.0pt;font-family:Calibri, sans-serif;color:black;background-color:white">Elevado sentido de responsabilidade e rigor;</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.4px;background-color:white;font-size:12.0pt;font-family:'Times New Roman', serif;text-indent:0.4px"><span style="font-size:11.0pt;font-family:Calibri, sans-serif;color:black;background-color:white">Domínio da língua inglesa;</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.4px;background-color:white;font-size:12.0pt;font-family:'Times New Roman', serif;text-indent:0.4px"><span style="font-size:11.0pt;font-family:Calibri, sans-serif;color:black;background-color:white">Gosto pelo trabalho em equipa.</span></li> </ul>