About this role
<p><span style="font-family:arial, helvetica, sans-serif">Req ID: 136713 </span><br><span style="font-family:arial, helvetica, sans-serif">Remote Position: No</span><br><span style="font-family:arial, helvetica, sans-serif">Region: Asia </span><br><span style="font-family:arial, helvetica, sans-serif">Country: Malaysia </span><br><span style="font-family:arial, helvetica, sans-serif">State/Province: Johor </span><br><span style="font-family:arial, helvetica, sans-serif">City: Johor Bahru </span></p><div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Summary</H2> </div><div><p><span style="font-family:arial, helvetica, sans-serif">You will act as the primary liaison between customers and the production team. Your mission is to ensure orders are processed accurately, production stays on schedule, and any supply chain hiccups (like material shortages) are resolved before they impact the customer. </span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Detailed Description</H2> </div><div><p><span style="font-family:arial, helvetica, sans-serif">Performs tasks such as, but not limited to, the following:</span></p> <ul> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif"><strong>Order & Inventory Management:</strong> Monitoring customer orders from entry to delivery, including managing <strong>E&O (Excess and Obsolete)</strong> materials to minimize waste.</span></p> </li> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif"><strong>Problem Solving:</strong> Troubleshooting issues related to <strong>EDI transmissions</strong> (electronic data exchange), production delays, and material shortages.</span></p> </li> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif"><strong>Reporting & Analytics:</strong> Preparing detailed performance metrics, including <strong>On-Time Delivery (OTD)</strong>, forecasting accuracy, and yield reports.</span></p> </li> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif"><strong>Communication:</strong> Leading production meetings to relay customer requirements and working with department managers to close "root cause" issues.</span></p> </li> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif"><strong>Financial Support:</strong> Tracking project billing and assisting senior members with quotes for new products or services.</span></p> </li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Knowledge/Skills/Competencies</H2> </div><div><ul> <li> <p><strong>Education & Experience</strong></p> <ul> <li>Education: Must be a degree holder.</li> <li>Experience: Minimum of 6 years of related experience (typically in manufacturing, supply chain, or account management).</li> </ul> <p><br><strong>Technical Skills & Systems</strong></p> <ul> <li>Software Proficiency: Expert knowledge of Microsoft Office, specifically: <ul> <li>Excel & Access: Ability to manage complex databases and perform data analysis.</li> <li>Word & PowerPoint: Ability to create professional reports and presentations.</li> </ul> </li> <li>Data Management: Proficiency in entering detailed data with high speed and a high degree of accuracy.</li> <li>Process Knowledge: Familiarity with EDI transmissions and database management for tracking corrective actions.</li> </ul> <p><br><strong>Industry Knowledge</strong></p> <ul> <li>Manufacturing Operations: Strong understanding of manufacturing processes, production schedules, and scheduling requirements.</li> <li>Supply Chain & Logistics: Comprehensive knowledge of logistics and business issues associated with the manufacturing cycle.</li> <li>Contract Literacy: Ability to interpret and manage customer contracts, terms, and conditions.</li> </ul> <p><br><strong>Core Competencies</strong></p> <ul> <li>Problem Solving: Proven ability to perform root-cause analysis and resolve complex issues related to materials, forecasts, and returns.</li> <li>Project Management: Ability to manage multiple, detailed projects simultaneously while meeting tight deadlines.</li> <li>Communication: Excellent verbal and written communication skills for interfacing with both internal teams and external high-level customers.</li> <li>Negotiation: Strong skills in negotiation and conflict resolution.</li> </ul> </li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Notes</H2> </div><div><p><span style="font-family:arial, helvetica, sans-serif">This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.</span></p></div></div></div><p><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif">Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).<br>At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.</span></p> <p> </p> <p><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif"><strong>COMPANY OVERVIEW:</strong><br>Celestica (NYSE, TSX: CLS) enables the world’s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development – from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.</span></p> <p> </p> <p><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif">Celestica would like to thank all applicants, however, only qualified applicants will be contacted.<br>Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.</span><br><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif"> </span></p>