About this role
<p><span style="font-size:14.0pt;font-family:tahoma, arial, helvetica, sans-serif"><u><strong>ABOUT US:</strong></u></span></p> <p> </p> <p><span style="font-size:12.0pt;font-family:tahoma, arial, helvetica, sans-serif">As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning “The Other House” in Latin) is proud to be home to 90% of the top 30 asset managers in the private markets, and more than 6,000 professionals across 24 jurisdictions. </span></p> <p> </p> <p><span style="font-size:12.0pt;font-family:tahoma, arial, helvetica, sans-serif">With a deep understanding of what it takes to succeed in alternatives, we believe in being different - in what we do, in how we work and most importantly in how we enable and develop our people. Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take. </span></p> <p> </p> <p><span style="font-size:12.0pt;font-family:tahoma, arial, helvetica, sans-serif">Find out more about life at Alter Domus at careers.alterdomus.com </span></p> <p> </p><div> <div> <p style="text-align:justify"><span style="font-family:tahoma, arial, helvetica, sans-serif">As Field Service Engineer (FSE), You will be responsible providing hands-on technical support for laptops, mobile devices, and peripherals, including imaging, hardware diagnostics, inventory management, on windows-based systems as well as Mac system troubleshooting to end users. This role blends technical expertise with customer-facing communication skills, ensuring reliable service delivery and maintaining customer satisfaction.</span></p> <p style="text-align:justify"> </p> <p style="text-align:justify"><span style="text-decoration:underline;font-size:14.0pt"><span style="font-family:tahoma, arial, helvetica, sans-serif"><strong>Your responsibilities: </strong></span></span></p> <p style="text-align:justify"> </p> </div> <div style="text-align:justify"> <ul style="list-style-type:disc"> <li style="font-family:tahoma, arial, helvetica, sans-serif"> <p><span style="font-family:tahoma, arial, helvetica, sans-serif">Prepare, configure and deliver laptops, peripherals and standard workplace equipment to end users as part of joiner, mover and leaver processes. </span></p> </li> </ul> </div> <div style="text-align:justify"> <ul style="list-style-type:disc"> <li style="font-family:tahoma, arial, helvetica, sans-serif"> <p><span style="font-family:tahoma, arial, helvetica, sans-serif">Perform device imaging, provisioning and deployment using tools such as Microsoft Intune or Autopilot, following agreed procedures and standard configurations. </span></p> </li> </ul> </div> <div style="text-align:justify"> <ul style="list-style-type:disc"> <li style="font-family:tahoma, arial, helvetica, sans-serif"> <p><span style="font-family:tahoma, arial, helvetica, sans-serif">Provide on-site hardware and software troubleshooting for standard workplace issues, including laptops, docking stations, monitors, keyboards, mice, headsets, printers and meeting room equipment. </span></p> </li> </ul> </div> <div style="text-align:justify"> <ul style="list-style-type:disc"> <li style="font-family:tahoma, arial, helvetica, sans-serif"> <p><span style="font-family:tahoma, arial, helvetica, sans-serif">Support device swap, repair coordination and reimaging activities, ensuring continuity of service for end users with minimal disruption. </span></p> </li> </ul> </div> <div style="text-align:justify"> <ul style="list-style-type:disc"> <li style="font-family:tahoma, arial, helvetica, sans-serif"> <p><span style="font-family:tahoma, arial, helvetica, sans-serif">Schedule and conduct user handovers professionally, providing basic orientation on new equipment and escalating non-standard or complex issues when required. </span></p> </li> </ul> </div> <div style="text-align:justify"> <ul style="list-style-type:disc"> <li style="font-family:tahoma, arial, helvetica, sans-serif"> <p><span style="font-family:tahoma, arial, helvetica, sans-serif">Conduct user acceptance testing upon completion of installations or repairs, obtaining sign-off in accordance with agreed procedures. </span></p> </li> </ul> </div> <div style="text-align:justify"> <ul style="list-style-type:disc"> <li style="font-family:tahoma, arial, helvetica, sans-serif"> <p><span style="font-family:tahoma, arial, helvetica, sans-serif">Manage loan devices, maintain stockroom accuracy and report discrepancies to the relevant team in a timely manner. </span></p> </li> </ul> </div> <div style="text-align:justify"> <ul style="list-style-type:disc"> <li style="font-family:tahoma, arial, helvetica, sans-serif"> <p><span style="font-family:tahoma, arial, helvetica, sans-serif">Update and maintain asset records and inventory data in the ticketing toolset, ensuring accuracy at every stage of the device lifecycle. </span></p> </li> </ul> </div> <div style="text-align:justify"> <ul style="list-style-type:disc"> <li style="font-family:tahoma, arial, helvetica, sans-serif"> <p><span style="font-family:tahoma, arial, helvetica, sans-serif">Support logistics activities including receiving, unpacking, verifying and assembling equipment, as well as coordinating returns and faulty device dispatch for warranty or depot repair. </span></p> </li> </ul> </div> <div style="text-align:justify"> <ul style="list-style-type:disc"> <li style="font-family:tahoma, arial, helvetica, sans-serif"> <p><span style="font-family:tahoma, arial, helvetica, sans-serif">Prepare devices for reuse or disposal, including supporting data wiping procedures and coordinating device packaging and shipment in line with agreed processes. </span></p> </li> </ul> </div> <div style="text-align:justify"> <ul style="list-style-type:disc"> <li style="font-family:tahoma, arial, helvetica, sans-serif"> <p><span style="font-family:tahoma, arial, helvetica, sans-serif">Act as on-site remote hands at assigned locations, supporting infrastructure and network teams where specialised expertise is not available locally. This includes power cycling equipment, running basic diagnostics, confirming network connectivity, performing visual inspections and assisting with basic rack and stack operations where required. </span></p> </li> </ul> </div> <div style="text-align:justify"> <ul style="list-style-type:disc"> <li style="font-family:tahoma, arial, helvetica, sans-serif"> <p><span style="font-family:tahoma, arial, helvetica, sans-serif">Availability to support activities outside standard business hours, including weekends, may be required with prior notice — particularly in the context of infrastructure maintenance windows, switch upgrades, disaster recovery or business continuity exercises. </span></p> </li> </ul> </div> <div style="text-align:justify"> <p> </p> </div> <div style="text-align:justify"> <p><span style="text-decoration:underline;font-size:14.0pt"><span style="font-family:tahoma, arial, helvetica, sans-serif"><strong>Your profile: </strong></span></span></p> <p> </p> </div> </div> <div> <div style="text-align:justify"> <ul style="list-style-type:disc"> <li style="font-family:tahoma, arial, helvetica, sans-serif"> <p><span style="font-family:tahoma, arial, helvetica, sans-serif">Basic working knowledge of Windows 11 and Microsoft 365 in an end-user support context. </span></p> </li> </ul> </div> <div style="text-align:justify"> <ul style="list-style-type:disc"> <li style="font-family:tahoma, arial, helvetica, sans-serif"> <p><span style="font-family:tahoma, arial, helvetica, sans-serif">Familiarity with device provisioning concepts, preferably using Microsoft Intune or Autopilot. </span></p> </li> </ul> </div> <div style="text-align:justify"> <ul style="list-style-type:disc"> <li style="font-family:tahoma, arial, helvetica, sans-serif"> <p><span style="font-family:tahoma, arial, helvetica, sans-serif">Basic understanding of hardware troubleshooting for laptops, desktops and common peripherals. </span></p> </li> </ul> </div> <div style="text-align:justify"> <ul style="list-style-type:disc"> <li style="font-family:tahoma, arial, helvetica, sans-serif"> <p><span style="font-family:tahoma, arial, helvetica, sans-serif">Basic awareness of asset management principles, inventory processes and data protection requirements. </span></p> </li> </ul> </div> <div style="text-align:justify"> <ul style="list-style-type:disc"> <li style="font-family:tahoma, arial, helvetica, sans-serif"> <p><span style="font-family:tahoma, arial, helvetica, sans-serif">Experience using a ticketing tool such as ServiceNow, Remedy, Jira Service Management or equivalent. </span></p> </li> </ul> </div> <div style="text-align:justify"> <ul style="list-style-type:disc"> <li style="font-family:tahoma, arial, helvetica, sans-serif"> <p><span style="font-family:tahoma, arial, helvetica, sans-serif">Ability to follow documented procedures accurately and update records consistently. </span></p> </li> </ul> </div> <div style="text-align:justify"> <ul style="list-style-type:disc"> <li style="font-family:tahoma, arial, helvetica, sans-serif"> <p><span style="font-family:tahoma, arial, helvetica, sans-serif">Strong communication skills with professional, user-facing manner and a customer-first approach. </span></p> </li> </ul> </div> <div style="text-align:justify"> <ul style="list-style-type:disc"> <li style="font-family:tahoma, arial, helvetica, sans-serif"> <p><span style="font-family:tahoma, arial, helvetica, sans-serif">Organised and reliable, with the ability to manage concurrent tasks and prioritise workload effectively. </span></p> </li> </ul> </div> <div style="text-align:justify"> <ul style="list-style-type:disc"> <li style="font-family:tahoma, arial, helvetica, sans-serif"> <p><span style="font-family:tahoma, arial, helvetica, sans-serif">Compliance with safety protocols and quality standards is always expected, as this role acts as the on-site representative of the company's technology and service standards. </span></p> </li> </ul> </div> <div style="text-align:justify"> <p> </p> </div> <div style="text-align:justify"> <p><span style="text-decoration:underline;font-size:14.0pt"><span style="font-family:tahoma, arial, helvetica, sans-serif"><strong>Nice to have: </strong></span></span></p> <p> </p> </div> <div style="text-align:justify"> <ul style="list-style-type:disc"> <li style="font-family:tahoma, arial, helvetica, sans-serif"><span style="font-family:tahoma, arial, helvetica, sans-serif">ITIL Foundation, CompTIA A+, Microsoft Fundamentals or equivalent vendor hardware certification. </span></li> </ul> </div> <div style="text-align:justify"> <ul style="list-style-type:disc"> <li style="font-family:tahoma, arial, helvetica, sans-serif"><span style="font-family:tahoma, arial, helvetica, sans-serif">Experience supporting Mac OS environments. </span></li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:tahoma, arial, helvetica, sans-serif;text-align:justify"><span style="font-family:tahoma, arial, helvetica, sans-serif">English is required. Knowledge of the local language of the assigned site is an advantage and may be required depending on location.</span></li> </ul> <div> <div> <div tabindex="-1"> <div style="list-style-type:none"> <div> <div style="list-style-type:none"> <div> <div> <div> <div>#LI-SD1</div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <p style="font-family:tahoma, arial, helvetica, sans-serif;text-align:justify"> </p> </div> </div><p> </p> <p><span style="font-size:14.0pt;font-family:tahoma, arial, helvetica, sans-serif"><u><strong>WHAT WE OFFER</strong></u></span></p> <p> </p> <p><span style="font-size:12.0pt;font-family:tahoma, arial, helvetica, sans-serif">We are committed to supporting your development, advancing your career, and providing benefits that matter to you. </span></p> <p> </p> <p><span style="font-size:12.0pt;font-family:tahoma, arial, helvetica, sans-serif">Our industry-leading Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and resources from LinkedIn Learning. </span></p> <p> </p> <p><span style="font-family:tahoma, arial, helvetica, sans-serif;font-size:12.0pt"><strong>Our global benefits also include:</strong></span></p> <ul> <li style="font-family:tahoma, arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-size:12.0pt;font-family:tahoma, arial, helvetica, sans-serif">Support for professional accreditations such as ACCA and study leave </span></li> <li style="font-family:tahoma, arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-size:12.0pt;font-family:tahoma, arial, helvetica, sans-serif">Flexible arrangements, generous holidays, plus an additional day off for your birthday!</span></li> <li style="font-family:tahoma, arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-size:12.0pt;font-family:tahoma, arial, helvetica, sans-serif">Continuous mentoring along your career progression </span></li> <li style="font-family:tahoma, arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-size:12.0pt;font-family:tahoma, arial, helvetica, sans-serif">Active sports, events and social committees across our offices </span></li> <li style="font-family:tahoma, arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-size:12.0pt;font-family:tahoma, arial, helvetica, sans-serif">24/7 support available from our Employee Assistance Program </span></li> <li style="font-family:tahoma, arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-size:12.0pt;font-family:tahoma, arial, helvetica, sans-serif">The opportunity to invest in our growth and success through our Employee Share Plan </span></li> <li style="font-family:tahoma, arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-size:12.0pt;font-family:tahoma, arial, helvetica, sans-serif">Plus additional local benefits depending on your location </span></li> </ul> <p> </p> <p><span style="font-family:tahoma, arial, helvetica, sans-serif;font-size:12.0pt"><strong>Equity in every sense of the word:</strong></span></p> <p><span style="font-size:12.0pt;font-family:tahoma, arial, helvetica, sans-serif">We are in the business of equity, in every sense of the word. For us, this means taking action to ensure every colleague has equal opportunity, valuing every voice and experience across our organisation, maintaining an inclusive culture where you can bring your whole self to work, and making Alter Domus a workplace where everyone feels they belong. </span></p> <p> </p> <p><span style="font-size:12.0pt;font-family:tahoma, arial, helvetica, sans-serif">We celebrate our differences, and understand that our success relies on diverse perspectives and experiences, working towards shared goals and a common purpose. We take pride in creating a workplace where all our people are empowered to be truly invested in the alternative and bring their whole selves to work.</span></p> <p> </p> <p><span style="font-size:12.0pt;font-family:tahoma, arial, helvetica, sans-serif">We are committed to ensuring a welcoming recruiting and onboarding process for everyone. Please contact our hiring team if you require any accommodations to make our recruitment process more accessible for you. </span></p> <p> </p> <p><span style="font-size:12.0pt;font-family:tahoma, arial, helvetica, sans-serif">(Alter Domus Privacy notice can be reviewed via Alter Domus webpage: <a style="color:#0563c1;text-decoration:underline" title="https://alterdomus.com/privacy-notice/" href="https://alterdomus.com/privacy-notice/" target="_blank" rel="noopener">https://alterdomus.com/privacy-notice/</a>) </span></p> <p> </p> <p><span style="font-size:12.0pt;font-family:tahoma, arial, helvetica, sans-serif">#LI-HYBRID</span></p>