About this role
<p><span style=""><strong>Role Summary</strong></span></p> <p><span style="">Build your career with Deloitte, the world’s largest professional services firm supporting global clients in the Finance Service Center. </span></p> <p><span style="">We are looking for enthusiastic, <strong>customer-focused professionals</strong> with <strong>strong communication skills</strong> to join our growing team.</span></p> <p><span style="">If you’re seeking a role that is exciting, reliable, and growth-oriented, this opportunity is designed for you.</span></p> <p> </p> <p><span style=""><strong>Key Responsibilities</strong></span></p> <ul> <li style=""><span style=""><strong>Engaging with Customers:</strong> Handling inbound/outbound calls with a focus on managing customers collections, billing related queries, and follow up</span></li> <li style=""><span style=""><strong>Building rapport and responding to customers enquiries</strong> in an appropriate manner, offering personalized service with a “can do” attitude. Maintain a professional, empathetic approach with every customer</span></li> <li style=""><span style=""><strong>Cross-Functional Collaboration: </strong>Partner with other functions e.g. Billing team to resolve blockers</span></li> </ul> <p> </p> <p><span style=""><strong>Requirements</strong></span></p> <ul> <li style=""><span style=""><strong>Experience in voice customer contacts</strong> – This may be in the capacity of a customer service representative, product call centre role, or collections</span></li> <li style=""><span style=""><strong>Language Skill</strong>: Business level proficiency in Catonese or Mandarin language (verbal and written) to support our customer base.</span></li> <li style=""><span style=""><strong>Experience:</strong> Graduate of any degree with at least 2-4 years of relevant work experience or non-degree holders with at least 4-6 years of relevant work experience.</span></li> <li style=""><span style=""><strong>Systems & Tools (SME):</strong> Proficiency with using related solutions and Microsoft Excel.</span></li> <li style=""><span style=""><strong>Working Arrangement: </strong>This is a day-shift role and requires working from the office.</span></li> </ul> <p> </p> <p><span style=""><strong>Due to volume of applications, we regret only shortlisted candidates will be notified. Candidates will only be contacted by authorized Deloitte Recruiters via firm’s business contact number or business email address</strong></span></p>