<table class="MsoTableGrid" style="width:503.0pt;background-color:#002554;border-collapse:collapse;border:none" border="1" cellspacing="0" cellpadding="0"> <tbody> <tr style="height:15.55pt"> <td style="width:503.0pt;border:solid windowtext 1.0pt;padding:0.0cm 5.4pt 0.0cm 5.4pt" valign="top"> PROFILE </td> </tr> </tbody> </table> Job Title: Supply Chain Manager Division: Cross-divisional Reporting to: Supply Chain Director, North Asia Direct Reports: 1 – Dotted-line – Market Insights Senior Planner ABOUT COTY Coty is a world leader in beauty and home to an illustrious roster of cosmetic, skincare and fragrance brands. And our company has a mission: to challenge the definition of beauty, to encourage authenticity and celebrate diversity. Because to us at Coty, beauty isn’t about conforming to somebody else’s ideal. It’s about inclusion and liberating everyone to shine in their unique way. ABOUT COTY KOREA Established in 2012, Coty Korea has a joint venture (JV) business with LG H&H. Main brands are Gucci, Burberry, Tiffany&Co, Chloe, Philosophy, CK, Adidas, just to name a few. Additionally, Coty operates some direct business in the territory. As a compact entity, most functions work individually, linking with the JV partners. Due to its structural nature, SCM is one of the crucial functions in Korea, directly connecting with JV and managing forecast/supply, and formed with strong teamwork. We are recruiting a Supply Chain Manager who wishes to grow and enjoy the career journey together. <table class="MsoTableGrid" style="width:503.0pt;background-color:#002554;border-collapse:collapse;border:none" border="1" cellspacing="0" cellpadding="0"> <tbody> <tr style="height:15.55pt"> <td style="width:503.0pt;border:solid windowtext 1.0pt;padding:0.0cm 5.4pt 0.0cm 5.4pt" valign="top"> THE ROLE </td> </tr> </tbody> </table> Responsible for all aspects of SCM within the business unit, including stakeholder management with the Joint Venture (JV) and strong internal links to regional and global teams. This role is responsible for three main areas: Customer Service (50%), Demand/Supply Planning (20%) and the S&OP process (30%). Key deliverables being the Global Supply KPI’s (Service, Cost, Cash). This is achieved by close cross-functional collaboration and a strong S&OP process. In addition the role will lead projects as necessary, ensuring successful delivery through collaborative working relationships. This is a hands-on role ideally suited to someone with a strong SAP/Customer Service/Master Data background wishing to own broader SCM responsibility. <table class="MsoTableGrid" style="width:500.75pt;background-color:#002554;border-collapse:collapse;border:none" border="1" cellspacing="0" cellpadding="0"> <tbody> <tr style="height:14.85pt"> <td style="width:500.75pt;border:solid windowtext 1.0pt;padding:0.0cm 5.4pt 0.0cm 5.4pt" valign="top"> RESPONSIBILITIES </td> </tr> </tbody> </table> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin-right:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif;text-indent:10.0px;margin-left:0.0px">Oversee daily customer service operations, ensuring high standards and satisfaction, and serve as the primary contact between distribution and retailers for issue resolution.</li> <li style="margin-right:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif;text-indent:10.0px;margin-left:0.0px">Provide resolution for advanced customer issues, while building and maintaining relationships with all customers, both internal and external.</li> <li style="margin-right:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif;text-indent:10.0px;margin-left:0.0px">Lead process reviews to promote continuous improvement of service levels.</li> <li style="margin-right:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif;text-indent:10.0px;margin-left:0.0px">Create and maintain master data in SAP system as needed.</li> <li style="margin-right:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif;text-indent:10.0px;margin-left:0.0px">Provide regular reporting on performance against service KPI’s.</li> <li style="margin-right:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif;text-indent:10.0px;margin-left:0.0px">Continuously improve customer service systems to streamline procedures and reduce operating costs.</li> <li style="margin-right:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif;text-indent:10.0px;margin-left:0.0px">Monitor the service and liaise with logistics on issues relating to order processing, deliveries, returns/rejections.</li> <li style="margin-right:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif;text-indent:10.0px;margin-left:0.0px">Coordinate the BU S&OP process and cycles, ensuring quality and accurate data and alignment between S&OP, financial forecasts and the forecasting system (o9).</li> <li style="margin-right:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif;text-indent:10.0px;margin-left:0.0px">Excellence in demand planning, sending an accurate demand signal to the planning hubs and subsequently manufacturing and sourcing. Including launch sizing. Measurement MAPE90, SPP1/3.</li> <li style="margin-right:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif;text-indent:10.0px;margin-left:0.0px">Supply planning, ensuring that service and revenue is optimized with available stock whilst integrating commercial and marketing inputs.</li> <li style="margin-right:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif;text-indent:10.0px;margin-left:0.0px">Work with the Customer Service support team in MY ensuring deployment orders are efficiently processed and released, delivery window requirements are captured.</li> <li style="margin-right:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif;text-indent:10.0px;margin-left:0.0px">Act as the escalation point to the global team for local quality/demand/supply issues.</li> <li style="margin-right:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif;text-indent:10.0px;margin-left:0.0px">Building strong cross-functional collaboration locally, and with global and regional teams overseas</li> <li style="margin-right:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif;text-indent:10.0px;margin-left:0.0px">Ensure a strong matrix relationship and link with the local logistics team: DCs and Transport</li> <li style="margin-right:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif;text-indent:10.0px;margin-left:0.0px">Championing continuous improvement to drive efficiency, effectiveness, and RCA of KPI misses</li> </ul> <table class="MsoTableGrid" style="background-color:#002554;border-collapse:collapse;border:none" border="1" cellspacing="0" cellpadding="0"> <tbody> <tr style="height:12.5pt"> <td style="width:487.3pt;border:solid windowtext 1.0pt;padding:0.0cm 5.4pt 0.0cm 5.4pt" valign="top"> KEY INTERFACES </td> </tr> </tbody> </table> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin-right:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif;text-indent:10.0px;margin-left:0.0px">Local Commercial, Marketing, and Finance teams. </li> <li style="margin-right:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif;text-indent:10.0px;margin-left:0.0px">Local Logistics, Regulatory & Quality</li> <li style="margin-right:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif;text-indent:10.0px;margin-left:0.0px">Joint Venture partners and other customers</li> <li style="margin-right:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif;text-indent:10.0px;margin-left:0.0px">Central Demand Planning team. </li> <li style="margin-right:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif;text-indent:10.0px;margin-left:0.0px">Global and Regional S&OP Coordination team. </li> <li style="margin-right:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif;text-indent:10.0px;margin-left:0.0px">Global Divisional Planning team. </li> <li style="margin-right:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif;text-indent:10.0px;margin-left:0.0px">Global Deployment and Supply Chain teams. </li> </ul> <table class="MsoTableGrid" style="background-color:#002554;border-collapse:collapse;border:none" border="1" cellspacing="0" cellpadding="0"> <tbody> <tr style="height:12.5pt"> <td style="width:487.3pt;border:solid windowtext 1.0pt;padding:0.0cm 5.4pt 0.0cm 5.4pt" valign="top"> REQUIREMENTS </td> </tr> </tbody> </table> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin-right:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif;text-indent:10.0px;margin-left:0.0px">A strong end to end SC knowledge with a deep understanding of order management for department store and EC business models.</li> <li style="margin-right:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif;text-indent:10.0px;margin-left:0.0px">Commercial experience with the ability to engage and influence teams</li> <li style="margin-right:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif;text-indent:10.0px;margin-left:0.0px">Previous experience in running a S&OP process and/or demand planning</li> <li style="margin-right:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif;text-indent:10.0px;margin-left:0.0px">Collaboration – working with people, customers – across other teams/disciplines with conflicting priorities</li> <li style="margin-right:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif;text-indent:10.0px;margin-left:0.0px">Change management – proven experience of leading transformation/change (bonus if have been part of the design)</li> <li style="margin-right:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif;text-indent:10.0px;margin-left:0.0px">Continuous improvement – evidence of concept, design and roll out to improve results</li> <li style="margin-right:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif;text-indent:10.0px;margin-left:0.0px">Intermediate to advanced computer literacy – advanced knowledge of Excel and experience with SAP required.</li> </ul>

Supply Chain Manager (Seoul, 11, KR, 04520) @ Coty Inc.

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