About this role
Yotpo is leading the next era of trust and loyalty in eCommerce. With AI-powered Reviews and Loyalty solutions, we help brands turn browsers into customers and customers into advocates. Through deep integrations across the eCommerce ecosystem and the trust of over 30,000 global brands, Yotpo delivers seamless omnichannel experiences that increase conversion, strengthen customer relationships, and drive profitable, long-term growth.
We’re looking for a highly organized, proactive, and people-focused NA People Experience & Operations Manager to join us as a 4-month maternity leave replacement.
In this high-impact role, you will manage day-to-day office operations, drive People Experience initiatives, and provide administrative support to senior leaders. You will oversee our New York office directly and support the Toronto site remotely, ensuring smooth office operations and an excellent employee experience in both locations.
This role is ideal for someone who thrives in a fast-paced environment, loves creating a positive workplace culture, and enjoys making sure everything runs seamlessly behind the scenes.
What You’ll Do Office Operations & Facilities
Lead daily office logistics, operations, and administration for the New York site
Oversee the Toronto office remotely, working with the local team to ensure smooth operations, facility needs, events, and employee experience
Manage vendors, building contacts, maintenance, security, HVAC, cleaning services, and IT coordination
Oversee office supplies, snack and catering orders, deliveries, and workplace standards
Manage lunch reservations and monitor seating plans
Track monthly facilities and budget reports
People Experience & Culture
Plan and execute in-office events: happy hours, holidays, team lunches, celebrations, offsites, etc.
Support employee experience in Toronto through remote coordination with the local team
Celebrate employee birthdays, anniversaries, and milestones
Lead engagement initiatives that reinforce values, belonging, and a positive culture
Translate employee feedback into actionable improvements
Support onboarding and new hire orientation
Executive Assistant & Administrative Support
Manage complex executive calendars across multiple time zones
Coordinate meetings, conference calls, scheduling, agendas, and cross-functional planning
Track action items and ensure follow-through
Support executive and leadership visits, offsites, and conferences
Maintain confidentiality and handle sensitive information
You Are
Relevant experience in office management, workplace operations, employee experience, facilities, or executive support
Highly organized, detail-oriented, proactive, and resourceful
Able to manage multiple priorities in a fast-paced, changing environment
Excellent communicator with strong interpersonal skills
Skilled in Google Suite and/or Microsoft Office
Experienced in vendor coordination, event planning, and/or budget management
A positive “can-do” attitude and a strong sense of ownership
Bonus Points
Experience in a global company or fast-scaling tech/startup environment
Creative ideas for employee engagement and workplace culture
Familiar with workplace tools (budget tracking platforms, facilities tools, employee feedback systems)
Why You’ll Love Working With Us You’ll help make our North America sites truly great places to work—organized, welcoming, fun, and people-focused. If you love creating order, supporting great teams, and making the workplace better every day, we’d love to meet you.
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