About this role
<p><span><strong>What you will do to help drive energy transition: </strong></span></p> <p> </p> <ul> <li><span>Provide first-level technical support to end-users via phone, email, and in-person.</span></li> <li><span>Troubleshoot and resolve hardware and software</span></li> <li><span>Install, configure, and maintain computer systems and applications.</span></li> <li><span>Document and track all support requests and resolutions in the helpdesk ticketing system.</span></li> <li><span>Assist with the setup and deployment of new hardware and software.</span></li> <li><span>Conduct regular system maintenance and updates.</span></li> <li><span>Provide training and guidance to end-users on IT best practices and tools.</span></li> <li><span>Collaborate with other IT team members to ensure seamless IT operations.</span></li> </ul> <p> </p> <p><span><strong>What you will need on that journey: </strong></span></p> <p> </p> <ul> <li><span>Proven experience as an IT Helpdesk Technician or similar role.</span></li> <li><span>Strong knowledge of Windows and Mac operating systems.</span></li> <li><span>Familiarity with remote desktop applications and helpdesk software.</span></li> <li><span>Excellent problem-solving and communication skills.</span></li> <li><span>Ability to work independently and as part of a team.</span></li> <li><span>Strong organizational skills and attention to detail.</span></li> <li><span>Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.</span></li> <li><span>English is a Must and German is a plus. </span></li> </ul>