About this role
<p><span id="cke_bm_465S" style="display:none"> </span></p> <p>Req ID 88851 | Toluca, Mexico, ZF Chassis Technology S.A. de C.V.</p> <p> </p> <div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Job Description</b></H2> </div><div><p><strong>About the Team</strong></p> <p><br>The Supply Chain team at ZF in Toluca plays a key role in ensuring seamless coordination between customers, production, and logistics. The team is highly customer-centric, working closely with internal stakeholders such as Sales, Quality, and Warehouse to deliver operational excellence. With a strong focus on automotive standards and performance KPIs, the team drives continuous improvement and service reliability. Collaboration, responsiveness, and precision are essential to succeed in this environment.</p> <p> </p> <p><strong>What you can look forward to as Supply Chain Specialist:</strong></p> <p> </p> <ul> <li>Manage customer communication across multiple channels, ensuring timely responses aligned with KPIs.</li> <li>Process and monitor customer orders in SAP, ensuring accuracy in pricing, quantities, and delivery conditions.</li> <li>Coordinate order changes, cancellations, and updates with internal stakeholders.</li> <li>Track shipments and deliveries, proactively communicating delays or deviations to customers.</li> <li>Handle customer claims related to quality, logistics, or invoicing, ensuring timely resolution.</li> <li>Collaborate with Quality for root cause analysis and corrective actions (e.g. 8D methodology).</li> <li>Maintain strong relationships with key customers and participate in performance review meetings.</li> <li>Monitor and analyze KPIs such as service levels, fill rate, and backlog, driving continuous improvements.</li> </ul> <p> </p> <p><br><strong>Your Profile as Supply Chain Specialist:</strong></p> <p> </p> <ul> <li>Bachelor’s degree in Business Administration, Industrial Engineering, International Business, or related field.</li> <li>2–5 years of experience in Customer Service or Supply Chain, preferably in the automotive industry.</li> <li>Experience managing OEM or Tier 1 customers is highly desirable.</li> <li>Strong knowledge of order management, logistics processes, and after-sales service.</li> <li>Advanced SAP or ERP system experience is required.</li> <li>Familiarity with automotive standards and quality systems (IATF 16949 is a plus).</li> <li>Intermediate to advanced English skills for global communication.</li> <li>Strong competencies in customer focus, problem-solving, communication, and teamwork.</li> </ul> <p> </p> <p><br><strong>Why you should choose ZF in Toluca?</strong></p> <p> </p> <ul> <li>Competitive compensation and benefits package.</li> <li>Opportunities for professional growth in a global automotive leader.</li> <li>Exposure to international customers and cross-functional teams.<br><br></li> </ul></div></div></div><p> </p> <p>Be part of our ZF team as Supply Chain Specialist and apply now!</p>