About this role
<p><span id="cke_bm_465S" style="display:none"> </span></p> <p>Req ID 84883 | Istanbul – Aftermarket, Türkiye, ZF Services Türk San. ve Tic. A.Ş.</p> <p> </p> <div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Customer Order Management Specialist (m/f/d)</b></H2> </div><div><p>We are looking for a new candidate for the position of <strong>Customer Order Management Specialist (m/f/d) </strong>within <strong>Aftermarket Division</strong> in our <strong>Istanbul, Sultanbeyli</strong> location.<br><br><strong>About the team and role:</strong></p> <p>In our dynamic team that embraces a data-driven and continuous improvement mindset, you will collaborate closely with different departments to contribute to both operational processes and strategic improvements, while being part of a work environment that offers growth opportunities for candidates who are analytical, proactive, and adaptable to change.</p> <p> </p> <p><strong>What you can look forward to as</strong> <strong>Customer Order Management Specialist</strong> <strong>(m/f/d):</strong></p> <ul type="disc"> <li>To ensure that the material shipments of all product groups ordered by the sales teams are shipped at the right time, right quantity and right price in accordance with the procedures,</li> <li>Respond to customer inquiries regarding their orders in the system, provide up‑to‑date status information, and resolve all requests received through communication channels in line with defined KPIs,</li> <li>To carry out and follow up the transfer processes in export and customs,</li> <li>To make all entry and exit registration procedures for all product group operations on ERP system,</li> <li>To support monthly and weekly sales reports.</li> </ul> <p> </p> <p><strong>Your profile as</strong><strong> </strong><strong>Customer Order Management Specialist</strong> <strong>(m/f/d):</strong></p> <ul type="disc"> <li>Bachelor’s degree in Business Administration, International Trade, Logistics, Supply Chain Management, or a related field,</li> <li><strong>Several years of experience in sales support or customer order management</strong> <strong>positions,</strong> <strong>preferably in the automotive spare parts sector,</strong></li> <li>Experience in ERP systems (preferably SAP), proficient in MS Office programs, nice to have: PowerBI skills,</li> <li>Strong communication and customer‑orientation skills,</li> <li>At least intermediate level of English and fluent Turkish (written and spoken).</li> </ul> <p> </p> <p><strong>Why you should choose ZF in Istanbul:</strong></p> <ul type="disc"> <li>An employment contract in a stable, global company,</li> <li>Private health insurance and employee package,</li> <li>Good working atmosphere; international cooperation, interesting projects, and tasks.</li> </ul> <p> </p> <p><strong>Please submit your CV in English</strong></p> <p> </p> <p>The compatibility of work and family life is firmly anchored at ZF. For more information, please visit <a href="https://www.zf.com/berufundprivatleben">www.zf.com/berufundprivatleben</a>.</p> <p> </p></div></div></div><p> </p> <p>Be part of our ZF team as Customer Order Management Specialist - Commercial Vehicle (m/f/d) and apply now!</p> <p>Contact</p> <p>Onur Benli</p> <p>+49 211 584 2184</p>