About this role
<p style="margin:0.0cm;line-height:115%"> </p> <table class="MsoNormalTable" style="width:477.9pt;border-collapse:collapse;border:none" border="1" cellspacing="0" cellpadding="0"> <tbody> <tr> <td style="width:477.9pt;border:solid teal 1.0pt;background-color:#f3fafa;padding:0.0cm 5.4pt 0.0cm 5.4pt" valign="top"> <p style="margin:2.0pt 0.0cm;line-height:115%"><strong><span style="line-height:115%">Position Summary</span></strong></p> </td> </tr> <tr style="height:44.5pt"> <td style="width:477.9pt;border:solid teal 1.0pt;border-top:none;padding:0.0cm 5.4pt 0.0cm 5.4pt" valign="top"> <p style="margin:0.0cm"><span style="">The 911 and CCC Operator receive and respond to emergency and non-emergency calls from KAUST community</span></p> <p style="margin:0.0cm"><span style="">members in need of medical, fire, public safety, or accident assistance. The 911 and CCC Operator is responsible for determining the nature and location of the emergency, as well as dispatching security officers, fire, paramedics, or other emergency units in accordance with established protocols,</span></p> <p style="margin:0.0cm"><span style="">policy and procedures. During their assigned shifts, 911 and CCC Operators must maintain contact with all field units, monitor emergency alarms and systems, and enter, update, and retrieve information from various computer systems.</span></p> </td> </tr> <tr> <td style="width:477.9pt;border:solid teal 1.0pt;border-top:none;background-color:#f3fafa;padding:0.0cm 5.4pt 0.0cm 5.4pt" valign="top"> <p style="margin:2.0pt 0.0cm;line-height:115%"><strong><span style="line-height:115%">Major Responsibilities</span></strong></p> </td> </tr> <tr style="height:24.0pt"> <td style="width:477.9pt;border:solid teal 1.0pt;border-top:none;padding:0.0cm 5.4pt 0.0cm 5.4pt" valign="top"> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px"><span style="">Operate all telecommunications equipment located within the 911 Control and Command Center, including but not limited to CAD, telephony equipment, emergency backup equipment, and radio systems.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px"><span style="">Receive incoming calls and messages from the community concerning security emergency, fire, or medical service needs or non-emergency assistance requests.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px"><span style="">Screen, correctly categorize, and prioritize calls in order to determine the need for assistance, proper routing, and response.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px"><span style="">Transfers calls to the non-emergency queue, and other appropriate departments or personnel.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px"><span style="">Interview callers, request accurate information, enter data into the CAD system, communicate information to the appropriate emergency response unit, and maintain records.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px"><span style="">Coordinate responses and communications with government law enforcement and emergency response agencies, as well as support services, as necessary.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px"><span style="">Provide assistance to Security officers in the field throughout any incident. Utilize video and other assessment tools in emergency monitoring and management.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px"><span style="">Answer questions and requests of security personnel attending to emergencies.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px"><span style="">Ensure that all emergency response activities are documented.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px"><span style="">Monitor several systems such as fire alarm system, KAUST closed-circuit television (CCTV) security system.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px"><span style="">Report any damaged or malfunctioning equipment, as well as any other concerns, to the 911 and CCC Supervisor.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px"><span style="">Perform related duties as assigned.</span></li> </ul> <p style="margin:2.0pt 0.0cm;line-height:normal"> </p> </td> </tr> <tr> <td style="width:477.9pt;border:solid teal 1.0pt;border-top:none;background-color:#f3fafa;padding:0.0cm 5.4pt 0.0cm 5.4pt" valign="top"><span style="line-height:115%"><br style="page-break-before:always"></span> <p style="margin:2.0pt 0.0cm;text-align:justify;line-height:115%"><strong><span style="line-height:115%">Personal Requirements </span></strong></p> </td> </tr> <tr> <td style="width:477.9pt;border:solid teal 1.0pt;border-top:none;background-color:#f3fafa;padding:0.0cm 5.4pt 0.0cm 5.4pt" valign="top"> <p style="margin:2.0pt 0.0cm;text-align:justify;line-height:115%"><span style="line-height:115%">Competencies</span></p> </td> </tr> <tr style="height:31.0pt"> <td style="width:477.9pt;border:solid teal 1.0pt;border-top:none;padding:0.0cm 5.4pt 0.0cm 5.4pt" valign="top"> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px"><span style="">Ability to communicate effectively in English, both orally and in writing.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px"><span style="">Ability to speak clearly and precisely over the telephone and radio.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px"><span style="">Ability to type and operate computer at an efficient speed.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px"><span style="">Ability to evaluate situations quickly, prioritize needs and respond appropriately</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px"><span style="">Knowledge of Principles of record keeping</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px"><span style="">Ability to work nights, weekends, and holidays, along with any expected/unexpected overtime that may be mandatory.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px"><span style="">Proper telephone and customer service techniques and etiquette.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px"><span style="">Ability to establish and maintain cooperation and effective working relationships with others.</span></li> </ul> <p style="margin:0.0cm"> </p> </td> </tr> <tr style="height:16.6pt"> <td style="width:477.9pt;border:solid teal 1.0pt;border-top:none;background-color:#f2f2f2;padding:0.0cm 5.4pt 0.0cm 5.4pt" valign="top"> <p style="margin:0.0cm;line-height:115%"><span style="line-height:115%">Experience and Qualifications</span></p> </td> </tr> <tr style="height:42.05pt"> <td style="width:477.9pt;border:solid teal 1.0pt;border-top:none;padding:0.0cm 5.4pt 0.0cm 5.4pt" valign="top"> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px"><span style="">Education: Minimum High School or diploma</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px"><span style="">Minimum of 1 year work experience in customer service and/or telephone communication functions and activities.</span></li> </ul> </td> </tr> </tbody> </table> <p style="text-align:justify;line-height:115%;margin:0.0cm 0.0cm 8.0pt"> </p>