About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><u><b>Job Summary</b></u></H2> </div><div><p><strong>Short overview on the Unit/Team</strong></p> <p>Be part of the customer success management team which includes account management and project management responsibilities.</p> <p>Learn from CSMs on the daily tasks that they do for servicing clients and upsell/cross-selling to existing clients.</p> <p> </p> <p><strong>What the intern can learn during the internship</strong></p> <p> </p> <p>1. Developing an in-depth understanding of the FX market microstructure and marketplace dynamics.</p> <p>2. Regular weekly and monthly write-up of SGX FX Asia write-up of client meetings, and new client details to field sales.</p> <p>3. Monthly sales and account management presentation materials preparation.</p> <p>4. Review & data-mining of current client trading volumes, trends, inactivity and opportunities for sales and revenue generation.</p> <p>5. Competitive analysis (spreads, volume, clients, product differences) across our competitors.</p> <p>6. Exposure to sales and marketing through accounts management, sales, face-to-face or digital conferences, client interactions and marketing events.</p> <p>7. Profitability analysis of customer segments by product.</p> <p>8. Technological, product and functional FX understanding.</p> <p>9. Learn how to upsell/cross sell products to clients.</p> <p>10. Learn about the workflows of different clients and provide value-add to different segments of clients by identifying opportunities.</p> <p>11. Acquire critical thinking mindset.</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><u><b>Job Responsibilities</b></u></H2> </div><div><p>The roles & responsibilities include:</p> <ul> <li>Monitor rejections and reach out to Liquidity providers accordingly.</li> <li>Help with the creation of marketing materials and pitch documents or adaptation of these for our local region.</li> <li>Assist in preparing for regional meetings for the regional team.</li> <li>Assist team in setting up of new users.</li> <li>Onboard LPs/New accounts for new/existing clients.</li> <li>Help the team in managing large client projects by assisting internally with different stakeholders</li> <li>Assist CSMs with their up-selling of features and projects that come along with it</li> <li>Learn about the Foreign Exchange market, our clients and their current and future requirements and the various functions within SGX FX.</li> <li>Provide functional/ technical support (L1/L2) for all SGX FX clients.</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><u><b>Job Requirements</b></u></H2> </div><div><ul> <li>Have a good command of English (must) and Mandarin (not important but good to have).</li> <li>Have an understanding of SaaS Cloud computing knowledge.</li> <li>Have good Microsoft skills including reporting, power pivot, data and detail oriented.</li> <li>Have VBA skills / SQL skills and python scripting (added advantage).</li> <li>Possess good customer service skills.</li> </ul></div></div></div>