About this role
<p><img style="width:1000.0px;height:250.0px" src="https://performancemanager5.successfactors.eu/FrankeP/FRANKEProjectJobAds021200x300px.jpg"></p><div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><u><b>About Franke</b></u></H2> </div><div><p>At Franke Coffee Systems, we believe every great coffee starts with great people.</p> <div>We’re not just in the business of coffee machines: we’re in the business of creating exceptional coffee experiences. As a global leader in professional coffee solutions, we combine Swiss precision engineering, cutting-edge innovation, and customer insight to help businesses deliver unforgettable coffee moments, cup after cup.</div> <p>As we continue to invest in our UK business and expand our team, there’s never been a better time to join us and be part of a company where every role contributes to something exceptional.</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><u><b>About the job</b></u></H2> </div><div><p>We're looking for a Service Engineer based in <strong><span>Newcastle</span></strong>. The Service Engineer role holds the responsibility for the technical support of our customers and resolution of ongoing issues when required. You will deliver a quality and reliable service to our customers and colleagues ensuring that reliability issues are dealt in a timely manner, and any issues with van stock or training needs will be reported back to the Regional Team Leader.</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><u><b>Your tasks</b></u></H2> </div><div><ul style="list-style-type:disc" type="disc"> <li>Ensure agreed Franke UK Technical Standards and Processes are adhered to </li> <li>On Call weekend rota for Engineer Technical Assistance and reactive calls (1 every 6 weekends)</li> <li>Highlight Technical skills gap.</li> <li>Highlight customer skills gap.</li> <li>Managing stock levels</li> <li>Managing customer relations at a site level</li> <li>Keeping up to date with all company admin and courses</li> <li>Highlight issues where Account Support is required due to ongoing Customer Issues </li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><u><b>Requirements</b></u></H2> </div><div><ul style="list-style-type:disc" type="disc"> <li>Ability to demonstrate an understanding and experience in remit of the Field Engineers role </li> <li>Minimum 2 years experience working in the coffee machine or vending industry</li> <li>Competent using phones and laptop</li> <li>Excellent communications skills.</li> <li>Personal integrity.</li> <li>Analysing and prioritising.</li> <li>Understand when to inform and when to escalate issues.</li> <li>Any other ad hoc duties and responsibilities that arise on a day to day basis or over a period of time that falls in the remit of the role.</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><u><b>What we offer you</b></u></H2> </div><div><ul style="list-style-type:disc" type="disc"> <li>Opportunity to work in a collaborative and innovative environment.</li> <li>Professional growth and development opportunities.</li> <li>Competitive salary and benefits package.</li> <li>Be part of a company committed to excellence and innovation.</li> <li>25 days of holidays</li> <li>Private Healthcare for you, with the option to add partner and children</li> <li>Life Insurance</li> <li>Income Protection</li> </ul></div></div></div><p>For more information see: <a href="http://www.franke.com/" target="blank">www.franke.com</a></p> <p><a href="http://linkedin.com/company/franke" target="_blank" rel="noopener"><img src="https://performancemanager5.successfactors.eu/FrankeP/LinkedIn.png"></a> <a href="http://instagram.com/franke_group/" target="_blank" rel="noopener"><img src="https://performancemanager5.successfactors.eu/FrankeP/Twitter.png"></a> <a href="http://www.youtube.com/c/frankehomesolutions" target="_blank" rel="noopener"><img src="https://performancemanager5.successfactors.eu/FrankeP/Youtube.png"></a> <a href="http://pinterest.com/FrankeGroup/" target="_blank" rel="noopener"><img src="https://performancemanager5.successfactors.eu/FrankeP/Pinterest.png"></a> <a href="http://www.facebook.com/FrankeHomeSolutions" target="_blank" rel="noopener"><img src="https://performancemanager5.successfactors.eu/FrankeP/Facebook.png"></a></p> <p><strong>Important information for all executive search companies, headhunters and HR consultants</strong></p> <p>The Franke Group does not accept unsolicited support from headhunters and personnel consultants for our career opportunities. Any CV/resume vitae submitted to Franke or its employees by external recruitment agencies without a valid written recruitment agreement related to the position in question shall be deemed the sole property of our company. In the event that a candidate presented by an agency is hired in our company and there is no prior agreement, no fee will be paid.</p>