Customer Experience Specialist If you are interested in Revolutionizing Care for People and Planet and if you want your impact to be recognised, Mölnlycke can be your next step. You’ll be developing yourself in a global environment with an inspirational culture and creating your own career path. Realize your career ambitions as a Customer Experience Specialist at Mölnlycke and drive issue resolution through internal and external stakeholder coordination. Regional Scope: Czech Republic, Slovakia Location: Prague (office/home office) What you’ll do: <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="color:black;margin-bottom:1.0pt;text-align:justify;line-height:115%;background-color:white;margin-top:0.0cm;margin-right:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif">Quickly and efficiently resolve all customer requests, including complaints and order corrections, communication with customers, identifying problems, and resolving them to the customer's satisfaction.</li> <li style="color:black;margin-bottom:1.0pt;text-align:justify;line-height:115%;background-color:white;margin-top:0.0cm;margin-right:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif">Manage the entire order process from receipt to delivery, including processing orders, coordinating with various departments, and ensuring all orders are delivered on time and in perfect condition.</li> <li style="color:black;margin-bottom:1.0pt;text-align:justify;line-height:115%;background-color:white;margin-top:0.0cm;margin-right:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif">Participate in back-office activities such as portfolio price updates, customer account management, and invoicing, ensuring accurate and up-to-date information.</li> <li style="color:black;margin-bottom:1.0pt;text-align:justify;line-height:115%;background-color:white;margin-top:0.0cm;margin-right:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif">Regular communication with carriers and customers in English, addressing logistical issues, and ensuring all parties are informed and satisfied.</li> <li style="color:black;margin-bottom:1.0pt;text-align:justify;line-height:115%;background-color:white;margin-top:0.0cm;margin-right:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif">Work with the SAP system for order management, invoicing, and other administrative tasks (knowledge of this system is an advantage, but we provide necessary training).</li> </ul> What you’ll need <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="color:black;margin-bottom:1.0pt;text-align:justify;line-height:115%;background-color:white;margin-top:0.0cm;margin-right:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif">Min 3 years a professional experience in complex Customer Service and/or Sales Support</li> <li style="color:black;margin-bottom:1.0pt;text-align:justify;line-height:115%;background-color:white;margin-top:0.0cm;margin-right:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif">Ability to effective manage relationships with stakeholders and customers.</li> </ul> <ul style="margin-top:0.0cm;margin-bottom:1.0pt"> <li style="margin:0.0cm 0.0cm 1.0pt 0.2px;text-align:justify;line-height:115%;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.2px">Digital savvy and computer skills (Microsoft suite, SAP or another ERP system).</li> </ul> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="color:black;margin-bottom:1.0pt;text-align:justify;line-height:115%;background-color:white;margin-top:0.0cm;margin-right:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif">Experience in cross-selling and upselling, drive customer loyalty and retention.</li> <li style="color:black;margin-bottom:1.0pt;text-align:justify;line-height:115%;background-color:white;margin-top:0.0cm;margin-right:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif">Strong communication skills.</li> <li style="color:black;margin-bottom:1.0pt;text-align:justify;line-height:115%;background-color:white;margin-top:0.0cm;margin-right:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif">Process-orientation and process improvement mindset.</li> </ul> <ul style="margin-top:0.0cm;margin-bottom:1.0pt"> <li style="margin:0.0cm 0.0cm 1.0pt 0.2px;text-align:justify;line-height:115%;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.2px">Native level of Czech or Slovak, and fluent in English are mandatory.</li> </ul> What you’ll get <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="color:black;margin-bottom:1.0pt;text-align:justify;line-height:115%;background-color:white;margin-top:0.0cm;margin-right:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif">Financial bonuses and benefits scheme (e.g. 5 additional days of holidays, public transport contribution, language courses)</li> <li style="color:black;margin-bottom:1.0pt;text-align:justify;line-height:115%;background-color:white;margin-top:0.0cm;margin-right:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif">Open, friendly and fair working atmosphere and great colleagues in multicultural team in a global company.</li> <li style="color:black;margin-bottom:1.0pt;text-align:justify;line-height:115%;background-color:white;margin-top:0.0cm;margin-right:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif">A constantly changing working environment where you get space for your ideas and you are encouraged to accept challenges and grow.</li> </ul> Your work-life <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="color:black;margin-bottom:1.0pt;text-align:justify;line-height:115%;background-color:white;margin-top:0.0cm;margin-right:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif">hybrid work (standard: 40% home / 60% office) after trial period.</li> <li style="color:black;margin-bottom:1.0pt;text-align:justify;line-height:115%;background-color:white;margin-top:0.0cm;margin-right:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif">flexible working hours.</li> <li style="color:black;margin-bottom:1.0pt;text-align:justify;line-height:115%;background-color:white;margin-top:0.0cm;margin-right:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif">full-time job (40 hrs per week).</li> </ul> Our approach to diversity and inclusion At Mölnlycke diversity is not just a vision, but our strength. We are dedicated to fostering an inclusive workplace that values and celebrates the power of diversity. At the heart of our commitment is the belief that diversity fuels innovation, creativity and problem-solving. We invite you to be a part of a team where authenticity is embraced, and every employee, regardless of background or any other traits, experiences a true sense of belonging. Your attitude, drive, enthusiasm, and eagerness to learn are just as important to us as the requirements for the role. Any questions? Please contact Daniel Bláha – Recruitment Business Partner, if you have any questions about the role. About Mölnlycke Mölnlycke is a world-leading medical products and solutions company that equips healthcare professionals to achieve the best patient, clinical and economic outcomes. Our business is organized in the four business areas Wound Care, Operation Room Solutions, Gloves and Antiseptics, where customer centricity, sustainability and digitalization are at the heart of everything we do. Mölnlycke employs around 8,400 people. The company headquarters are in Gothenburg, Sweden and we operate in more than 100 countries worldwide. Since 2007, the company has been part of Investor AB, an engaged owner of high-quality, global companies which was founded by the Wallenberg family in 1916. For more information, please visit www.molnlycke.com #LI-Hybrid

Customer Experience Specialist (Prague, CZ) @ Mölnlycke Health Care

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