About this role
<p style="margin:0.0in 0.0in 8.0pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><br><strong><span style="font-family:Arial, sans-serif">WELCOME TO </span></strong><a href="https://ingenico.com/en"><strong><span style="font-family:Arial, sans-serif">INGENICO</span></strong></a><strong><span style="font-family:Arial, sans-serif"> </span></strong></p> <p style="margin:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:Arial, sans-serif;color:black">Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers our world-class terminals, solutions and services enable the global ecosystem of payments acceptance. </span></p> <p style="margin:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif"> </p> <p style="margin:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:Arial, sans-serif;color:black">With 40 years of experience, innovation is integral to Ingenico’s approach and culture, inspiring our large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. At Ingenico, trust and sustainability are at the heart of everything we do.</span></p><p style="margin:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif"> </p> <p style="margin:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif"><strong><span style="font-size:11.0pt;font-family:Arial, sans-serif">ABOUT THE ROLE & TEAM</span></strong></p> <p style="margin:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif"> </p> <p style="margin:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:Arial, sans-serif;color:black">Our Terminal Support Engineer is responsible for providing engineering support related to Ingenico terminals, services, and solutions to both internal and external clients. The candidate will work closely with Sales Engineers, Account Managers, Project Managers, Quality, R&D, and other teams to deliver technical solutions in a timely manner.</span></p> <p style="margin:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif"> </p> <p style="margin:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif"> </p> <p style="margin:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:Arial, sans-serif;color:black"> <strong><span style="background-color:white">WHAT YOU’LL DO</span></strong></span></p> <p style="margin:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif"><strong><span style="font-size:11.0pt;font-family:Arial, sans-serif;background-color:white"> </span></strong></p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="color:black;margin-top:12.0pt;margin-bottom:12.0pt;margin-right:0.0in;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:Arial, sans-serif">Provide advanced technical expertise on Ingenico products, system integrations, and terminal hardware/software to support both pre-sales and post-sales activities.</span></li> <li style="color:black;margin-top:12.0pt;margin-bottom:12.0pt;margin-right:0.0in;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:Arial, sans-serif">Troubleshoot and resolve complex issues across hardware, software, and network environments, including Ethernet, USB, Wi-Fi, Bluetooth, and 4G connectivity.</span></li> <li style="color:black;margin-top:12.0pt;margin-bottom:12.0pt;margin-right:0.0in;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:Arial, sans-serif">Capture and analyze data from multiple communication protocols and debug logs to identify root causes and implement solutions; escalate defects to appropriate teams (e.g., Application Development, Firmware, Hardware QA) as needed.</span></li> <li style="color:black;margin-top:12.0pt;margin-bottom:12.0pt;margin-right:0.0in;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:Arial, sans-serif">Deliver technical support and guidance to customers, addressing inquiries related to Ingenico products and software.</span></li> <li style="color:black;margin-top:12.0pt;margin-bottom:12.0pt;margin-right:0.0in;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:Arial, sans-serif">Travel to customer locations, often on short notice, to investigate issues, collect logs, and perform on-site diagnostics.</span></li> <li style="color:black;margin-top:12.0pt;margin-bottom:12.0pt;margin-right:0.0in;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:Arial, sans-serif">Develop and maintain detailed documentation, including trip reports, test procedures, and test results.</span></li> <li style="color:black;margin-top:12.0pt;margin-bottom:12.0pt;margin-right:0.0in;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:Arial, sans-serif">Conduct statistical failure analysis to support root cause identification and assess the impact and frequency of failure modes.</span></li> <li style="color:black;margin-top:12.0pt;margin-bottom:12.0pt;margin-right:0.0in;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:Arial, sans-serif">Mentor and train internal team members, fostering knowledge sharing and technical development.</span></li> <li style="color:black;margin-top:12.0pt;margin-bottom:12.0pt;margin-right:0.0in;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:Arial, sans-serif">Design and deliver technical training sessions for external customers.</span></li> <li style="color:black;margin-top:12.0pt;margin-bottom:12.0pt;margin-right:0.0in;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:Arial, sans-serif">Act as a liaison between cross-functional stakeholders, ensuring clear communication and alignment of expectations. </span></li> </ul> <p style="margin:12.0pt 0.0in 12.0pt 0.5in;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <p style="margin:12.0pt 0.0in 12.0pt 0.5in;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <p style="margin:12.0pt 0.0in;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-family:Arial, sans-serif;color:black">ABOUT YOUR SKILLS</span></strong><span style="font-family:Arial, sans-serif;color:black"> </span></p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="color:black;margin-top:12.0pt;margin-bottom:12.0pt;margin-right:0.0in;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:Arial, sans-serif">Strong verbal and written communication skills, with the ability to effectively engage and collaborate with diverse stakeholders</span></li> <li style="color:black;margin-top:12.0pt;margin-bottom:12.0pt;margin-right:0.0in;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:Arial, sans-serif">Ability to translate technical concepts into non-technical language and deliver clear presentations</span></li> <li style="color:black;margin-top:12.0pt;margin-bottom:12.0pt;margin-right:0.0in;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:Arial, sans-serif">Methodical, analytical problem-solver with strong organizational skills</span></li> <li style="color:black;margin-top:12.0pt;margin-bottom:12.0pt;margin-right:0.0in;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:Arial, sans-serif">Self-motivated, quick learner who can work independently and within cross-functional teams</span></li> <li style="color:black;margin-top:12.0pt;margin-bottom:12.0pt;margin-right:0.0in;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:Arial, sans-serif">Bachelor’s degree in Engineering (or equivalent experience)</span></li> <li style="color:black;margin-top:12.0pt;margin-bottom:12.0pt;margin-right:0.0in;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:Arial, sans-serif">Experience troubleshooting communication technologies (RS232, USB, Ethernet, Wi-Fi) and analyzing network data (e.g., Wireshark)</span></li> <li style="color:black;margin-top:12.0pt;margin-bottom:12.0pt;margin-right:0.0in;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:Arial, sans-serif">Ability to manage small projects and contribute to larger team initiatives</span></li> </ul> <p style="margin:12.0pt 0.0in;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <p style="margin:12.0pt 0.0in;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-family:Arial, sans-serif;color:black">NICE TO HAVE</span></strong></p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="color:black;margin-top:12.0pt;margin-bottom:12.0pt;margin-right:0.0in;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:Arial, sans-serif">Programming or scripting skills</span></li> <li style="color:black;margin-top:12.0pt;margin-bottom:12.0pt;margin-right:0.0in;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:Arial, sans-serif">Familiarity with Windows, Linux, Android, or iOS environments</span></li> <li style="color:black;margin-top:12.0pt;margin-bottom:12.0pt;margin-right:0.0in;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:Arial, sans-serif">Experience with POS technologies, communication protocols, and hardware (e.g., touch screen, wireless, battery)</span></li> <li style="color:black;margin-top:12.0pt;margin-bottom:12.0pt;margin-right:0.0in;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:Arial, sans-serif">Knowledge of electrical or mechanical design principles</span></li> <li style="color:black;margin-top:12.0pt;margin-bottom:12.0pt;margin-right:0.0in;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:Arial, sans-serif">Experience with POS terminals and related technologies</span></li> <li style="color:black;margin-top:12.0pt;margin-bottom:12.0pt;margin-right:0.0in;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:Arial, sans-serif">Understanding of EMV, contactless, cryptography, and end-to-end encryption technologies</span></li> </ul><p style="margin:12.0pt 0.0in;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <p style="margin:12.0pt 0.0in;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-family:Arial, sans-serif;color:black">AAP</span></strong><strong><span style="font-family:Arial, sans-serif">/EEO Statement:</span></strong></p> <p style="margin:12.0pt 0.0in;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:Arial, sans-serif">lngenico provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.</span></p> <p style="margin:12.0pt 0.0in;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:Arial, sans-serif">Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</span></p> <p style="margin:12.0pt 0.0in;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:Arial, sans-serif">#LI-RBC</span></p>