About this role
<style type="text/css"> table.MiTabla { max-width: 1020px;!important </style> <table border="0" cellspacing="0" cellpadding="0"> <tbody> <tr> <td><img src="https://staticweb.grifols.com/documents/675849/2554718/SSFF_02_CLAYTON.jpg/4f428334-9cb2-1679-ffa2-c56b3cd1097b?t=1636640425916" alt="" align="top/"></td> </tr> <tr> <td> <p style="text-align:justify">Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions.</p> </td> </tr> <tr> <td><img src="https://staticweb.grifols.com/documents/675849/2554709/SuccesFactors_1020x93_jobposting_line_test.png/e2cffc87-a707-9e08-b5ef-081cae1f1ecf?t=1636640341637" width="100%"></td> </tr> </tbody> </table><p style="line-height:115%;margin:0.0in;font-size:12.0pt;font-family:Cambria, serif"><strong><u><span style="font-family:'Aptos Display', sans-serif;color:#262626">Summary:</span></u></strong></p> <p style="line-height:115%;margin:0.0in;font-size:12.0pt;font-family:Cambria, serif"><span style="font-family:'Aptos Display', sans-serif;color:#262626">The Junior Sales Liaison supports the commercial team by ensuring smooth coordination between clients, Sales, S&OP, Customer Service, Quality, Supply Chain, and Operations. This role focuses on operational execution, accurate communication, and internal alignment. The position helps maintain day-to-day account activities, supports Key Account Managers (KAMs) and Manager Sales Liaisons, and contributes to the overall customer experience and commercial performance.</span></p> <p style="line-height:115%;margin:0.0in;font-size:12.0pt;font-family:Cambria, serif"> </p> <p style="line-height:115%;margin:0.0in;font-size:12.0pt;font-family:Cambria, serif"> </p> <p style="line-height:115%;margin:0.0in;font-size:12.0pt;font-family:Cambria, serif"><strong><u><span style="font-family:'Aptos Display', sans-serif;color:#262626">Primary Responsibilities:</span></u></strong></p> <ol style="margin-bottom:0.0in;margin-top:0.0px"> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:Cambria, serif"><strong><span style="font-family:'Aptos Display', sans-serif;color:#262626">Client Relationship & Account Support</span></strong> <ul style="list-style-type:circle;margin-bottom:0.0in;margin-top:0.0px"> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:Cambria, serif"><span style="font-family:'Aptos Display', sans-serif;color:#262626">Act as a daily operational point of contact for clients, ensuring timely responses and smooth onboarding.</span></li> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:Cambria, serif"><span style="font-family:'Aptos Display', sans-serif;color:#262626">Maintain professional working relationships with client operational stakeholders.</span></li> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:Cambria, serif"><span style="font-family:'Aptos Display', sans-serif;color:#262626">Provide administrative and coordination support to KAMs and Manager Sales Liaisons, including CRM updates and follow-ups.</span></li> </ul> </li> </ol> <p style="line-height:115%;margin:0.0in;font-size:12.0pt;font-family:Cambria, serif"> </p> <ol style="margin-bottom:0.0in;margin-top:0.0px" start="2"> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:Cambria, serif"><strong><span style="font-family:'Aptos Display', sans-serif;color:#262626">Sales & S&OP Coordination</span></strong> <ul style="list-style-type:circle;margin-bottom:0.0in;margin-top:0.0px"> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:Cambria, serif"><span style="font-family:'Aptos Display', sans-serif;color:#262626">Support forecast updates, pipeline visibility, and demand accuracy for S&OP processes.</span></li> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:Cambria, serif"><span style="font-family:'Aptos Display', sans-serif;color:#262626">Participate in internal meetings to align on supply availability and customer needs.</span></li> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:Cambria, serif"><span style="font-family:'Aptos Display', sans-serif;color:#262626">Help improve CRM data quality, contract documentation, and basic sales reporting.</span></li> </ul> </li> </ol> <p style="line-height:115%;margin:0.0in;font-size:12.0pt;font-family:Cambria, serif"> </p> <ol style="margin-bottom:0.0in;margin-top:0.0px" start="3"> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:Cambria, serif"><strong><span style="font-family:'Aptos Display', sans-serif;color:#262626">Operational Coordination & Supply Chain Alignment</span></strong> <ul style="list-style-type:circle;margin-bottom:0.0in;margin-top:0.0px"> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:Cambria, serif"><span style="font-family:'Aptos Display', sans-serif;color:#262626">Coordinate with Customer Service to ensure accurate Purchase Orders and on-time delivery.</span></li> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:Cambria, serif"><span style="font-family:'Aptos Display', sans-serif;color:#262626">Assist Quality Assurance with routine quality documentation and client requests.</span></li> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:Cambria, serif"><span style="font-family:'Aptos Display', sans-serif;color:#262626">Support logistics, product availability monitoring, and internal communication on supply risks.</span></li> </ul> </li> </ol> <p style="line-height:115%;margin:0.0in;font-size:12.0pt;font-family:Cambria, serif"> </p> <ol style="margin-bottom:0.0in;margin-top:0.0px" start="4"> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:Cambria, serif"><strong><span style="font-family:'Aptos Display', sans-serif;color:#262626">Account Growth, Renewal & Engagement</span></strong> <ul style="list-style-type:circle;margin-bottom:0.0in;margin-top:0.0px"> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:Cambria, serif"><span style="font-family:'Aptos Display', sans-serif;color:#262626">Identify simple growth opportunities and escalate to the commercial team.</span></li> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:Cambria, serif"><span style="font-family:'Aptos Display', sans-serif;color:#262626">Support the preparation of business reviews and contract renewals.</span></li> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:Cambria, serif"><span style="font-family:'Aptos Display', sans-serif;color:#262626">Maintain awareness of client program changes that may affect demand.</span></li> </ul> </li> </ol> <p style="line-height:115%;margin:0.0in;font-size:12.0pt;font-family:Cambria, serif"> </p> <ol style="margin-bottom:0.0in;margin-top:0.0px" start="5"> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:Cambria, serif"><strong><span style="font-family:'Aptos Display', sans-serif;color:#262626">Scientific & Technical Feedback Routing</span></strong> <ul style="list-style-type:circle;margin-bottom:0.0in;margin-top:0.0px"> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:Cambria, serif"><span style="font-family:'Aptos Display', sans-serif;color:#262626">Capture client feedback and route scientific or technical questions to internal experts.</span></li> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:Cambria, serif"><span style="font-family:'Aptos Display', sans-serif;color:#262626">Monitor follow-up status to ensure closure of client requests.</span></li> </ul> </li> </ol> <p style="line-height:115%;margin:0.0in;font-size:12.0pt;font-family:Cambria, serif"> </p> <ol style="margin-bottom:0.0in;margin-top:0.0px" start="6"> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:Cambria, serif"><strong><span style="font-family:'Aptos Display', sans-serif;color:#262626">Internal Collaboration & Development</span></strong> <ul style="list-style-type:circle;margin-bottom:0.0in;margin-top:0.0px"> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:Cambria, serif"><span style="font-family:'Aptos Display', sans-serif;color:#262626">Collaborate across Sales, Quality, Supply Chain, and Operations to ensure aligned client support.</span></li> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:Cambria, serif"><span style="font-family:'Aptos Display', sans-serif;color:#262626">Participate in internal projects and training to build commercial and operational capabilities.</span></li> </ul> </li> </ol> <p style="line-height:115%;margin:0.0in;font-size:12.0pt;font-family:Cambria, serif"> </p> <ol style="margin-bottom:0.0in;margin-top:0.0px" start="7"> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:Cambria, serif"><strong><span style="font-family:'Aptos Display', sans-serif;color:#262626">Other duties as assigned.</span></strong></li> </ol> <p style="line-height:115%;margin:0.0in;font-size:12.0pt;font-family:Cambria, serif"> </p> <p style="line-height:115%;margin:0.0in;font-size:12.0pt;font-family:Cambria, serif"> </p> <p style="line-height:115%;margin:0.0in;font-size:12.0pt;font-family:Cambria, serif"><strong><u><span style="font-family:'Aptos Display', sans-serif;color:#262626">Additional Responsibilities:</span></u></strong></p> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:Cambria, serif"><span style="font-family:'Aptos Display', sans-serif;color:#262626">Maintain CRM accuracy and assist with documentation.</span></li> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:Cambria, serif"><span style="font-family:'Aptos Display', sans-serif;color:#262626">Prepare basic client materials (summaries, schedules, reports).</span></li> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:Cambria, serif"><span style="font-family:'Aptos Display', sans-serif;color:#262626">Support internal follow-ups across Sales, Quality, Supply Chain, S&OP and Customer Service.</span></li> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:Cambria, serif"><span style="font-family:'Aptos Display', sans-serif;color:#262626">Contribute to process and communication improvements.</span></li> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:Cambria, serif"><span style="font-family:'Aptos Display', sans-serif;color:#262626">Provide backup support to other Sales Liaisons when needed.</span></li> </ul> <p style="line-height:115%;margin:0.0in;font-size:12.0pt;font-family:Cambria, serif"> </p> <p style="line-height:115%;margin:0.0in;font-size:12.0pt;font-family:Cambria, serif"> </p> <p style="line-height:115%;margin:0.0in;font-size:12.0pt;font-family:Cambria, serif"><strong><u><span style="font-family:'Aptos Display', sans-serif;color:#262626">Knowledge, Skills, and Abilities:</span></u></strong></p> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:Cambria, serif"><span style="font-family:'Aptos Display', sans-serif;color:#262626">Strong communication and organizational skills.</span></li> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:Cambria, serif"><span style="font-family:'Aptos Display', sans-serif;color:#262626">Attention to detail and ability to manage multiple tasks.</span></li> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:Cambria, serif"><span style="font-family:'Aptos Display', sans-serif;color:#262626">Basic understanding of supply chain, orders, or quality processes (training provided).</span></li> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:Cambria, serif"><span style="font-family:'Aptos Display', sans-serif;color:#262626">Ability to learn CRM and ERP tools; good Excel/PowerPoint skills. </span></li> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:Cambria, serif"><span style="font-family:'Aptos Display', sans-serif;color:#262626">Problem-solving mindset and willingness to escalate issues.</span></li> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:Cambria, serif"><span style="font-family:'Aptos Display', sans-serif;color:#262626">Team player, comfortable in a fast-paced environment.</span></li> </ul> <p style="line-height:115%;margin:0.0in;font-size:12.0pt;font-family:Cambria, serif"> </p> <p style="line-height:115%;margin:0.0in;font-size:12.0pt;font-family:Cambria, serif"> </p> <p style="line-height:115%;margin:0.0in;font-size:12.0pt;font-family:Cambria, serif"><strong><u><span style="font-family:'Aptos Display', sans-serif;color:#262626">Education and Experience:</span></u></strong></p> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:Cambria, serif"><span style="font-family:'Aptos Display', sans-serif;color:#262626">Bachelor’s degree preferred (Business, Life Sciences, Supply Chain, or related).</span></li> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:Cambria, serif"><span style="font-family:'Aptos Display', sans-serif;color:#262626">Experience in pharma/biotech or CRM/ERP systems is a plus.</span></li> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:Cambria, serif"><span style="font-family:'Aptos Display', sans-serif;color:#262626">Minimum 2 years of experience in customer service, sales support, or operations.</span></li> </ul> <p style="line-height:115%;margin:0.0in;font-size:12.0pt;font-family:Cambria, serif"> </p> <p style="line-height:115%;margin:0.0in;font-size:12.0pt;font-family:Cambria, serif"> </p> <p style="line-height:115%;margin:0.0in;font-size:12.0pt;font-family:Cambria, serif"><strong><u><span style="font-family:'Aptos Display', sans-serif;color:#262626">Occupational Demands:</span></u></strong></p> <p style="line-height:115%;margin:0.0in;font-size:12.0pt;font-family:Cambria, serif"><span style="font-family:'Aptos Display', sans-serif;color:#262626">Occupational Demands Form # 3: Work is performed in an office environment with exposure to electrical office equipment. Frequently sits for 6-8 hours per day. Repetitive hand movement of both hands with the ability to make fast, simple, repeated movements of the fingers, hands, and wrists. Frequently walks. Occasionally bends and twists neck. Light to moderate lifting and carrying objects with a maximum lift of 25lbs. Able to communicate complex information and ideas so others will understand; with the ability to listen to and understand information and ideas presented through spoken words and sentences. Frequently interacts with others, relates sensitive information to diverse groups. Ability to apply abstract principles to solve complex conceptual issues. Performs a wide range of complex tasks as dictated by variable demands and changing conditions with little predictability as to the occurrence.</span></p> <p style="line-height:115%;margin:0.0in;font-size:12.0pt;font-family:Cambria, serif"> </p> <p style="line-height:115%;margin:0.0in;font-size:12.0pt;font-family:Cambria, serif"><span style="font-family:'Aptos Display', sans-serif;color:#262626">#BiomatUSA</span></p> <p style="line-height:115%;margin:0.0in;font-size:12.0pt;font-family:Cambria, serif"> </p> <p style="line-height:115%;margin:0.0in;font-size:12.0pt;font-family:Cambria, serif"><span style="font-family:'Aptos Display', sans-serif;color:#262626">#LI-RL1</span></p><p style="margin-bottom:11.0px"> </p> <p style="margin-bottom:11.0px"><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif">Third Party Agency and Recruiter Notice:</span></span></p> <p style="margin-bottom:11.0px"><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif">Agencies that present a candidate to Grifols must have an active, nonexpired, Grifols Agency Master Services Agreement with the Grifols Talent Acquisition Department. Additionally, agencies may only submit candidates to positions that they have been engaged to work on by a Grifols Recruiter. All resumes must be sent to a Grifols Recruiter under these terms or they will be considered a Grifols candidate.</span></span></p> <p style="margin-bottom:11.0px"> </p> <p style="margin-bottom:11.0px"><strong><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif">Grifols provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. We will consider for employment all qualified applicants in a manner consistent with the requirements of all applicable laws.</span></span></strong></p> <p> </p> <p><img src="https://staticweb.grifols.com/documents/675849/2554709/SuccesFactors_1020x93_jobposting_line_test.png/e2cffc87-a707-9e08-b5ef-081cae1f1ecf?t=1636640341637" width="100%"></p> <p><strong>Location: NORTH AMERICA : USA : IN-Indianapolis:USSATURN - Indianapolis IN-Madison Ave-AC</strong> </p> <p> </p> <p><a href="https://www.grifols.com/en/what-we-do" target="_blank" rel="noopener">Learn more about Grifols</a></p> <p> </p>