About this role
<style type="text/css">table.MiTabla { max-width: 1020px;!important </style> <table border="0" cellspacing="0" cellpadding="0"> <tbody> <tr> <td><img src="https://staticweb.grifols.com/documents/675849/2554718/SSFF_16_CORP.jpg/cdab49ad-25d9-cb67-8db9-c818cbac0e62?t=1636640425166" alt="" align="top/"></td> </tr> <tr> <td> <p style="text-align:justify"><span style="">Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions.</span></p> </td> </tr> <tr> <td><img src="https://staticweb.grifols.com/documents/675849/2554709/SuccesFactors_1020x93_jobposting_line_test.png/e2cffc87-a707-9e08-b5ef-081cae1f1ecf?t=1636640341637" width="100%"></td> </tr> </tbody> </table><p style="margin:0.0cm;Arial Narrow', sans-serif"><strong><span style="">At Grifols, we believe that diversity adds value to our business, our teams, and our culture.<br>We are committed to equal employment opportunities that foster an inclusive environment.</span></strong></p> <p style="margin:0.0cm;Arial Narrow', sans-serif"> </p> <p style="margin:0.0cm;Arial Narrow', sans-serif"><span style="">We are looking for a <strong>Hybrid CTS (Commercial Technical Service)</strong> to join the Grifols Diagnostics’ Commercial Technical Services (DxCTS) team in Malaysia.</span></p> <p style="margin:0.0cm;Arial Narrow', sans-serif"> </p> <p style="margin:0.0cm;Arial Narrow', sans-serif"><span style="">As a Hybrid CTS, you will be a key player in providing high‑quality service and technical support to both distributors and customers. You will act as a central link between clients, distributor teams, and Grifols internal teams, ensuring smooth coordination, timely issue resolution, and a strong technical presence in the region.</span></p> <p style="margin:0.0cm;Arial Narrow', sans-serif"><span style=""><br>This is a field‑based role, requiring frequent travel within Malaysia.</span></p> <p style="margin:0.0cm;Arial Narrow', sans-serif"> </p> <p style="margin:0.0cm;Arial Narrow', sans-serif"><strong><span style="">What your main responsibilities will be</span></strong></p> <p style="margin:0.0cm;Arial Narrow', sans-serif"><strong><span style=""> </span></strong></p> <p style="margin:0.0cm;Arial Narrow', sans-serif"><span style="">You will have the opportunity to:</span></p> <p style="margin:0.0cm;Arial Narrow', sans-serif"> </p> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;Arial Narrow', sans-serif"><strong><span style="">Deliver high-quality first-line technical support: </span></strong><span style="">Provide timely on-site service, technical assistance, troubleshooting, and user support to customers and distributors.</span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;Arial Narrow', sans-serif"><strong><span style="">Manage and close service work orders accurately:</span></strong><span style=""> Ensure full compliance with DxCTS SOPs, maintaining proper documentation and timely completion of service activities.</span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;Arial Narrow', sans-serif"><strong><span style="">Support distributor teams with advanced (1.5-level) technical expertise:</span></strong><span style=""> Act as the technical backbone for distributor service teams, enabling them to resolve more complex issues and strengthening their troubleshooting capabilities.</span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;Arial Narrow', sans-serif"><strong><span style="">Facilitate communication and coordination across teams:</span></strong><span style=""> Gather critical technical information, communicate efficiently with internal stakeholders, and prepare regular reports, data analyses, and regional updates.</span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;Arial Narrow', sans-serif"><strong><span style="">Lead training and data-driven improvements:</span></strong><span style=""> Conduct structured training sessions, create technical reference materials, perform service data analysis, and support continuous improvement of technical operations.</span></li> </ul> <p style="margin:0.0cm;Arial Narrow', sans-serif"> </p> <p style="margin:0.0cm;Arial Narrow', sans-serif"><strong><span style="">Who you are</span></strong></p> <p style="margin:0.0cm;Arial Narrow', sans-serif"><strong><span style=""> </span></strong></p> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;Arial Narrow', sans-serif"><span style="">You have a Degree in Biomedical Engineering, Electrical Engineering, Mechanical Engineering, or related fields.</span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;Arial Narrow', sans-serif"><span style="">You have minimum 5 years’ experience in repairing, maintaining, and troubleshooting medical devices, IVD instruments preferred. Experience in Molecular Diagnostics or Immunohematology is preferred.</span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;Arial Narrow', sans-serif"><span style="">You possess organizational, communication and documentation skills. You can also work in cross-functional teams and under pressure.</span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;Arial Narrow', sans-serif"><span style="">You can speak English in an intermediate level.</span></li> </ul> <p style="margin:0.0cm;Arial Narrow', sans-serif"> </p> <p style="margin:0.0cm;Arial Narrow', sans-serif"><strong><span style="">What we offer</span></strong></p> <p style="margin:0.0cm;Arial Narrow', sans-serif"><strong><span style=""> </span></strong></p> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;Arial Narrow', sans-serif"><strong><span style="">Contract:</span></strong><span style=""> Permanent employment.</span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;Arial Narrow', sans-serif"><strong><span style="">Location:</span></strong><span style=""> Kuala Lumpur, Malaysia (field-based role).</span></li> </ul> <p style="margin:0.0cm 0.0cm 0.0cm 36.0pt;Arial Narrow', sans-serif"> </p> <p style="margin:0.0cm;Arial Narrow', sans-serif"><span style="">This is an excellent opportunity to join <strong>Grifols</strong>, a company that values its people and fosters professional growth in a collaborative and dynamic working environment.</span></p> <p style="margin:0.0cm;Arial Narrow', sans-serif"> </p> <p style="margin:0.0cm;Arial Narrow', sans-serif"><span style="">#LI-HJ1</span></p> <p style="margin:0.0cm;Arial Narrow', sans-serif"> </p><p><span style=""><img src="https://staticweb.grifols.com/documents/675849/2554709/SuccesFactors_1020x93_jobposting_line_test.png/e2cffc87-a707-9e08-b5ef-081cae1f1ecf?t=1636640341637" width="100%"></span></p> <p><span style=""><strong>Location: APAC : Malaysia : Selangor</strong></span></p> <p> </p> <p><span style=""><a href="https://www.grifols.com/en/what-we-do" target="_blank" rel="noopener">Learn more about Grifols</a></span></p> <p> </p>