About this role
<p> <style type="text/css">table.MiTabla { max-width: 1020px;!important </style> </p> <table border="0" cellpadding="0" cellspacing="0"> <tbody> <tr> <td><img align="top/" alt="" src="https://staticweb.grifols.com/documents/675849/2554718/SSFF_04_SC.jpg/49578aa8-332f-ed12-fb9a-5335a6228990?t=1636640426088"></td> </tr> <tr> <td> <p style="text-align:justify">Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions.</p> </td> </tr> <tr> <td><img src="https://staticweb.grifols.com/documents/675849/2554709/SuccesFactors_1020x93_jobposting_line_test.png/e2cffc87-a707-9e08-b5ef-081cae1f1ecf?t=1636640341637" width="100%"></td> </tr> </tbody> </table> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:115%;text-align:center"><strong>Sales & Technical Application Specialist (STAS)</strong></p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:115%"><strong>Position Overview</strong></p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:115%">We are seeking a highly motivated and customer-oriented <strong>Sales & Technical Application Specialist (STAS)</strong> to join our Diagnostics team. This hybrid commercial and technical role combines account management, project implementation, technical consulting, and customer support responsibilities. The successful candidate will serve as a trusted partner to customers while driving business growth, ensuring successful product implementation, and delivering high-quality technical support.</p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:115%">The STAS will work closely with Sales, Marketing, Service, Training, and customer stakeholders across the region, supporting both existing and new business opportunities within the <strong>French speaking territories (Western Switzerland), German speaking part Bern – Basel - Solothurn</strong>.</p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:115%"> </p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:115%"><strong>Key Responsibilities</strong></p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:115%"> </p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:115%"><strong>Account Management & Sales Support</strong></p> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%">Manage and develop customer accounts within assigned territories.</li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%">Drive equipment sales in both existing and competitor accounts.</li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%">Prepare sales forecasts, commercial offers, and contract renewals.</li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%">Support implementation of new customer accounts and onboarding activities.</li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%">Act as the primary liaison between customers and internal departments.</li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%">Conduct technical reviews and workflow analyses at customer sites.</li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%">Support equipment and software upgrades.</li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%">Collect, analyze, and report customer data at country and sector level.</li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%">Assist Sales Executives with presentations, business analysis, and portfolio expansion activities.</li> </ul> <p style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%"> </p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:115%"><strong>Technical & Customer Support</strong></p> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%">Provide technical troubleshooting and operational support to customers.</li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%">Deliver high-level technical and clinical discussions with customers.</li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%">Ensure excellent customer satisfaction through responsive communication and problem-solving.</li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%">Support hotline coverage and field-based customer assistance as required.</li> </ul> <p style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%"> </p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:115%"><strong>Project Management</strong></p> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%">Lead and coordinate projects implemented at customer sites.</li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%">Develop and maintain detailed project plans and timelines.</li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%">Ensure effective communication between internal stakeholders and customer teams.</li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%">Participate in new product launches and implementation activities.</li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%">Manage multiple high-priority projects simultaneously while meeting deadlines.</li> </ul> <p style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%"> </p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:115%"><strong>Training & Documentation</strong></p> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%">Support preparation, translation, and verification of technical and commercial documentation.</li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%">Maintain accurate records and inventory documentation.</li> </ul> <p style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%"> </p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:115%"><strong>Compliance & Quality</strong></p> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%">Ensure compliance with company procedures, quality standards, GMP, ISO regulations, and applicable certification requirements.</li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%">Adhere to all organizational protocols and policies.</li> </ul> <p style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%"> </p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:115%"><strong>Personal Development</strong></p> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%">Continuously develop professional competencies in:</li> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="circle"> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%">Presentation skills</li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%">Communication skills</li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%">Project management</li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%">Technical expertise</li> </ul> </ul> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:115%"> </p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:115%"><strong>Work Interactions</strong></p> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%">Reports to the Sales Manager Czech Republic, Slovakia and Switzerland</li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%">Collaborates regularly with local and EMEA Service & Training teams</li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%">Works closely with Sales and Marketing departments</li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%">Maintains frequent communication with customers and external stakeholders</li> </ul> <p style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%"> </p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:115%"> </p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:115%"><strong>Qualifications & Experience</strong></p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:115%"> </p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:115%"><strong>Education</strong></p> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%">Bachelor’s degree or certification in Medical Technology, Life Sciences, or a related scientific discipline.</li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%">Biomedical Scientist</li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%">Immunohematology education basics</li> </ul> <p style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%"> </p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:115%"><strong>Experience</strong></p> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%">Of advantage: 1–2 years of experience in diagnostics customer service, technical support, applications, or a related field.</li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%">Experience in sales support and customer account management preferred.</li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%">Strong understanding of diagnostic products and laboratory workflows.</li> </ul> <p style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%"> </p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:115%"><strong>Skills & Competencies</strong></p> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%">Strong sales and negotiation skills</li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%">Excellent analytical and troubleshooting abilities</li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%">Demonstrated project management capabilities</li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%">Strong organizational and documentation skills</li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%">Excellent verbal and written communication skills</li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%">Ability to manage multiple priorities in a fast-paced environment</li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%">High level of customer focus and professionalism</li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%">Proficiency in Microsoft Office applications and computerized systems</li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%">Knowledge of GMP, ISO, and regulatory requirements</li> </ul> <p style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%"> </p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:115%"><strong>Languages</strong></p> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%">Fluent in English, French, and German</li> </ul> <p style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%"> </p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:115%"><strong>Travel Requirements</strong></p> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%">Willingness to travel extensively (up to 75%) and short-notice assignments.</li> </ul> <p style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%"> </p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:115%"><strong>Key Competencies</strong></p> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%">Customer Focus</li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%">Functional & Technical Expertise</li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%">Drive for Results</li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%">Problem Solving & Analytical Thinking</li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%">Communication & Presentation Skills</li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%">Professional Composure</li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%">Self-Awareness & Continuous Improvement</li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%">Ability to Work Independently and Cross-Functionally</li> </ul> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:115%"> </p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:115%"><strong>What We Offer</strong></p> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%">Opportunity to work in an international and innovative diagnostics environment</li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%">Exposure to cutting-edge technologies and product launches</li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%">Professional growth and development opportunities</li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%">Dynamic field-based role with regional and global collaboration</li> </ul> <p><span style="">#LI-HJ1</span></p> <p><span style="">#LI-Hybrid</span></p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:115%"> </p><p><img src="https://staticweb.grifols.com/documents/675849/2554709/SuccesFactors_1020x93_jobposting_line_test.png/e2cffc87-a707-9e08-b5ef-081cae1f1ecf?t=1636640341637" width="100%"></p> <p><strong>Location: EMEA : Switzerland : Home Office</strong></p> <p> </p> <p><a href="http://www.grifols.com/es/web/international/home" target="_blank" rel="noopener">Learn more about Grifols</a></p> <p> </p>