About this role
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line-height: 22px; } } #page-wrapper .page-contact__name { margin-top: 0 !important; margin-bottom: 8px; } @media (max-width: 600px) { #page-wrapper .page-contact__name { font-size: 28px !important; line-height: 32px !important; } } @media (max-width: 400px) { #page-wrapper .page-contact__name { font-size: 22px !important; line-height: 32px !important; } } #page-wrapper .page-contacttitle { color: #148DEA; font-size: 16px; font-weight: 600; line-height: 24px; margin-bottom: 28px; } @media (max-width: 600px) { #page-wrapper .page-contacttitle { font-size: 14px; line-height: 22px; } } #page-wrapper .page-contacttitle { white-space: unset; color: #148DEA; font-size: 16px; font-weight: 600; line-height: 24px; margin-left: 0 !important; margin-bottom: 8px; padding: 0 !important; } @media (max-width: 600px) { #page-wrapper .page-contacttitle { font-size: 14px; line-height: 22px; } } #page-wrapper .page-footer { background-color: #148DEA; padding: 54px 0; color: #fff; position: relative; } #page-wrapper .page-footer::before { content: ""; -webkit-clip-path: polygon(100% 0, 0 100%, 100% 100%); clip-path: polygon(100% 0, 0 100%, 100% 100%); background-color: inherit; height: 45px; width: 100%; position: absolute; left: 0; top: 1px; transform: translateY(-100%); } #page-wrapper .page-footer__inner { display: flex; justify-content: space-between; align-items: center; } @media only screen and (max-width: 400px) { #page-wrapper .page-footer__inner { align-items: flex-start; flex-flow: column; } } #page-wrapper .page-footer__nav-list { display: flex; list-style: none; } #page-wrapper .page-footer__nav-item { display: inline-block; font-size: 20px; font-weight: 400; line-height: 30px; } #page-wrapper .page-footer__nav-item:not(:first-child) { margin-left: 25px; } #page-wrapper .page-footer__nav-link { color: #fff !important; text-decoration: none !important; } #page-wrapper .page-footer__nav-link:hover { color: #fff !important; text-decoration: underline !important; } .kinderbetreuungst1 { fill: none } </style> <div id="page-wrapper"> <div id="page-header"><img class="page-banner is--desktop" src="https://performancemanager5.successfactors.eu/dkbservice/220520_Header_Stellenausschreibung_1480x770_Header-IT.jpg" alt=""> <img class="page-banner is--mobile" src="https://performancemanager5.successfactors.eu/dkbservice/220520_Header_Stellenausschreibung_1480x770_Header-IT.jpg" alt=""></div> <div class="page-main"> <div class="page-headline"> <div class="page-container"> <div class="h1">Mitarbeiter im Kundensupport - Wertpapiere & Sparprodukte (m/w/d)</div> </div> </div> <div class="page-description"> <div class="page-description__svg page-description__svg--left"><img src="https://performancemanager5.successfactors.eu/dkbservice/svg-left.svg" alt=""></div> <div class="page-container"> <div class="labels"> <div class="labels__item">Standort Berlin</div> <div class="labels__item">ab sofort</div> <div class="labels__item">befristet für zwei Jahre</div> <div class="labels__item">Teilzeit/Vollzeit</div> </div> <div class="page-description__text"> <p><span style="font-size:12.0pt">Heute macht nicht mehr nur das Produkt den Kaufunterschied. Der Service ist mindestens genauso entscheidend. Und den nehmen wir persönlich. Jeden Tag arbeiten wir in mehreren Geschäftsfeldern daran, bestmöglich auf die Bedürfnisse unserer Kund*innen und Mitarbeiter*innen einzugehen. Als hundertprozentiges Tochterunternehmen der DKB AG leisten wir als #geldverbesserer gemeinsam einen wichtigen Beitrag für das, was Menschen zum Leben brauchen.</span></p> <div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:18.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Dein Beitrag auf dem Weg zur Tech-Dienstleisterin</b></H2> </div><div><div> <div> <h2><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>Wertpapierwissen trifft Kundenservice -> Werde Teil unseres Teams!</strong></span></h2> </div> <div> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Du möchtest Kund*innen im Bereich Wertpapiere unterstützen? Ohne Verkaufsdruck und ohne Beratungspflicht? Du hast ein gutes Verständnis für Brokerage und Sparprodukte und suchst eine Aufgabe, in der du wirklich etwas bewegen kannst?Dann bist du bei uns richtig: Wir suchen Verstärkung für unseren Kundenservice rund um die Wertpapierprodukte.</span></p> </div> </div> <div> <div> <h2><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>Was dich bei uns erwartet:</strong></span></h2> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>Du bearbeitest Anfragen von Kund*innen</strong> rund um Depoteröffnung, Sparpläne, Dokumente und Abläufe.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Du kommunizierst <strong>schriftlich und telefonisch</strong>, erklärst Prozesse und hilfst bei der Nutzung unserer digitalen Services (kein Dauertelefonieren oder Callcenter-Stress).</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>Keine Beratung, kein Vertrieb:</strong> Du arbeitest im Rahmen klar definierter Prozesse, sachlich, serviceorientiert und zuverlässig.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Bei komplexeren Fällen <strong>stimmst du dich im Team ab</strong> und findest gemeinsam Lösungen.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Du bringst dich ein, <strong>wenn es darum geht, Abläufe zu verbessern</strong> oder Wissen im Team zu teilen.</span></li> </ul> </div> </div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:18.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Das bringst du mit</b></H2> </div><div><ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Du hast erste Erfahrungen im Kundenservice, in der Sachbearbeitung oder im Finanzbereich gesammelt.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Du hast <strong>Grundkenntnisse im Wertpapierbereich</strong> z. B. über Depots, Orders, ETFs oder Sparpläne.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Du arbeitest sorgfältig, kundenorientiert und behältst auch in stressigen Situationen den Überblick.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Du hast Lust, dich weiterzuentwickeln und die Arbeitswelt von morgen mitzugestalten.<br><br></span></li> </ul> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Wenn du Lust hast, gemeinsam mit uns den Kundenservice weiterzuentwickeln, freuen wir uns auf deine Bewerbung. Auch wenn du nicht alle Punkte perfekt erfüllst.</span></p></div></div></div></div> <div class="page-description__text"> <p><span style="font-size:12.0pt">Wir schätzen ein Arbeitsumfeld der Vielfalt, das auf Gerechtigkeit und gegenseitigem Respekt beruht. Wir freuen uns über alle Bewerber*innen unabhängig von Nationalität(en), ethnischer und sozialer Herkunft, Religionen, sexueller Orientierung und Genderidentitäten, des Alters oder des Geschlechts sowie von Menschen mit Behinderungen.</span></p> </div> <div class="page-description__svg page-description__svg--right"><img src="https://performancemanager5.successfactors.eu/dkbservice/svg-right.svg" alt=""> <p> </p> </div> </div> <div class="page-benefits"> <div class="page-container"> <div class="h3 page-benefits_title">Freu dich auf</div> <div class="page-benefits__wrap"> <ul class="page-benefits__list"> <li class="page-benefits__item"> <div class="page-benefits__icon-wrap"><img src="https://performancemanager5.successfactors.eu/dkbservice/FlexWork_1905.svg" alt=""></div> <div class="page-benefits_title">flexibles und mobiles Arbeiten - temporär auch im EU-Ausland</div> </li> <li class="page-benefits__item"> <div class="page-benefits__icon-wrap"><img src="https://performancemanager5.successfactors.eu/dkbservice/Feiertage_Urlaub.svg" alt=""></div> <div class="page-benefits_title">30+ Urlaubstage</div> </li> <li class="page-benefits__item"> <div class="page-benefits__icon-wrap"><img src="https://performancemanager5.successfactors.eu/dkbservice/Duz_Kultur_1905.svg" alt=""></div> <div class="page-benefits_title">Duz-Kultur/ kein Dresscode</div> </li> <li class="page-benefits__item"> <div class="page-benefits__icon-wrap"><img src="https://performancemanager5.successfactors.eu/dkbservice/Karrierewege.svg" alt=""></div> <div class="page-benefits_title">individuelle Entwicklungs- und Karrierewege</div> </li> <li class="page-benefits__item"> <div class="page-benefits__icon-wrap"><img src="https://performancemanager5.successfactors.eu/dkbservice/Gesundheitsfoerderung.svg" alt=""></div> <div class="page-benefits_title">Angebote zum Gesundbleiben</div> </li> <li class="page-benefits__item"> <div class="page-benefits__icon-wrap"><img src="https://performancemanager5.successfactors.eu/dkbservice/Fahrtkostenzuschuss.svg" alt=""></div> <div class="page-benefits_title">Fahrtkostenzuschuss (ÖPNV) und JobRad</div> </li> <li class="page-benefits__item"> <div class="page-benefits__icon-wrap"><img src="https://performancemanager5.successfactors.eu/dkbservice/Aufgaben.svg" alt=""></div> <div class="page-benefits_title">spannende und vielfältige Aufgaben mit tollem Teamspirit</div> </li> <li class="page-benefits__item"> <div class="page-benefits__icon-wrap"><img src="https://performancemanager5.successfactors.eu/dkbservice/Weiterbildungen.svg" alt=""></div> <div class="page-benefits_title">Weiterbildung und zukunftsrelevante Qualifizierung</div> </li> <li class="page-benefits__item"> <div class="page-benefits__icon-wrap"><img src="https://performancemanager5.successfactors.eu/dkbservice/Extras.svg" alt=""></div> <div class="page-benefits_title">Vermögenswirksame Leistungen und Pluxee Benefits Card</div> </li> </ul> </div> </div> </div> <div class="page-contact"> <div class="page-container"> <div class="h3">Dein Kontakt zu uns</div> <div class="page-contact__wrap"> <div class="page-contact__img-wrap"><img class="page-contact__img" src="https://performancemanager5.successfactors.eu/dkbservice/large.png" alt=""></div> <div class="page-contact__infos"> <div class="page-contact__infos-bg"><img src="https://performancemanager5.successfactors.eu/dkbservice/contact-bg.svg"></div> <div class="page-contact__text"> <div class="page-contact_title">Teamleiter Team Broker in der DKB Service GmbH</div> <div class="h2 page-contact__name">Ennio Mengdehl</div> <div class="page-contact__data"><a href="mailto:[email protected]">[email protected]</a></div> </div> </div> </div> <p>Informiere dich auf der Webseite über unsere Unternehmenskultur und erfahre mehr zu unserem Recruiting- und Bewerbungsprozess.</p> <a class="page-btn" href="https://www.dkb-service-gmbh.de/">Mehr erfahren <span class="page-btn__icon"><img src="https://performancemanager5.successfactors.eu/dkbservice/arrow-right.svg" alt=""></span> </a></div> </div> <div class="page-footer"> <div class="page-container"> <div class="page-footer__inner"> <div class="page-footer__logo"><img src="https://performancemanager5.successfactors.eu/dkbservice/footer-logo.svg" alt=""></div> <div class="page-footer__nav"> </div> </div> </div> </div> </div> </div> </div>